PROFESSIONAL EXPERIENCE

Confidential, Dallas, TX

IT Infrastructure Project Manager

Responsibilities/Tasks:

• Responsible for creating and managing Infrastructure - related project based tickets in the Daptiv PPM tool.
• Solicit deliverables and pertinent information from Stakeholders and Business Owners.
• Engage third-party vendors to provide and install Cisco ASA 5500-X firewalls.
• Create project plans and gather requirements for Infrastructure related projects.
• Created and managed Excel spreadsheet, tracking all Infrastructure projects.
• Chaired weekly meetings with Stakeholders and Senior Management.
• Managed the 3rd Phase of the SharePoint Online implementation to Sales department.
• Managed the deployment of 48 CradlePoint Wireless Routers to 48 Plants.
• Managed the deployment of 32 APC Smart-UPS to 16 locations across North America.

Confidential, Fort Worth, TX

Project Manager

Responsibilities/Tasks:

• Extract data and run reports via SCCM.
• Create requirements documentation for assigned projects.
• Provided high-level shipment and purchasing support to ten plants across the U.S.
• Perform UAT within the ALM system.
• Maintained configuration documents and made recommendations as necessary.
• Identified process and system gaps and developed potential solutions.
• Tested various reports, interfaces and extensions during testing cycles.
• Create and submit Change Requests when needed.
• Adhere to AGILE Methodology concepts.
• Managed project that migrated 15 Legacy applications to The Cloud.
• Managed project that migrated 300 email accounts to 0365.
• Manage application development through entire Agile lifecycle.
• Provide analysis and coordination of work performed by the enterprise software and hardware teams at AA.
• Create PPT and Visio layouts.
• Develop an understanding of the services offered by the enterprise software and hardware teams in order to facilitate communication between teams and with our internal IT customers.

Confidential, TX

Technical Business Analyst/Project Manager (Consultant)

Responsibilities:

• Meet with each computer user at a specific remote location to perform discovery and document non-standard applications, services and data being accessed.
• Improved effectiveness and efficiency of corporate finance and supply chain systems by 15 percent through detailed analysis and proposing solutions.
• Ensure data integrity by conducting periodic reviews and audits of the finance and supply chain systems.
• Present results to the Virtual Desktop (VDI) and Network delivery teams and assist in determining preferred method for delivering the service post migration.
• Assist with the creation and development of User Acceptance Test (UAT) plans for the non-standard applications.
• Create PPT and Visio layouts for display
• Assist with the setup and facilitation of conference room pilot testing for each remote warehouse.
• Support and work with the program manager and other project coordinators to ensure the overall success of the program.
• Assess and evaluate project requirements.
• Create and deliver User Stories via AGILE Methodology structured within Acceptance Criteria.
• Create process mappings via VISIO and PowerPoint
• Utilized SharePoint 2013 as a repository and information source.
• Prepares definition of functional problems and makes recommendations for Citrix solutions implementations.
• Define, communicate and coordinate BU testing and deployment for Citrix environment changes for supported businesses.
• Works closely with technical resources to obtain the relevant information in support of the program/project.

Confidential, Fort Worth, TX

Global Services Senior Project Manager

Responsibilities:

• Manage desktop migration to Window 7 and Office 2010.
• Able to effectively communicate with business managers to schedule/coordinate deployments.
• Monitor desktop upgrades and escalating any issues.
• Responsible for producing weekly progress reports.
• Gather requirements and create BRDs and TRDs.
• Adhered to the Agile and SCRUM methodology.
• Coordinated SCCM Advertisement Tool migrations.
• Responsible for overall coordination, status reporting and stability of project oriented work efforts.
• Establish and implement project management processes and methodologies for the IT community to ensure projects are delivered on time, within budget, adhere to high quality standards and meet customer expectations.
• Responsible for assembling project plans and teamwork assignments, directing and monitoring work efforts on a daily basis, identifying resource needs, performing quality review; and escalating functional, quality, timeline issues appropriately.

Confidential, Fort Worth, TX

Global Infrastructure Project Manager

Responsibilities:

• Responsible for the planning and execution of IT Logistics for Front Office and Sales Force Team in the Americas region focused on the deployment of Windows 7.
• Coordinate with IT Operations and Infrastructure on support issues and IT logistics.
• Interface with internal customers for planning, execution and support efforts under supervision of Project Lead.
• Exercise ICE Methodology on software implementations.
• Completed ICE Methodology training.
• Adhere to GxP guidelines and regulations.
• Provide quality end-user support with emphasis on effective verbal and written communications.
• Review project plans and plan and delegate accordingly to stakeholders.
• Assist in construction of QA and UAT scenarios.
• I was able to comprehend in depth the inner workings and logistical challenges of the Surgical, Vision Care and Pharmaceutical departments.

Confidential, Fort Worth, TX

Business Analyst (Consultant)

Responsibilities:

• Develops solutions to a variety of diverse and complex problems; ensures solutions are consistent with organization objectives
• Management projects by way of Waterfall Methodology.
• Experience in SalesForce Testing and Administration spanning all facets of package software and SaaS application implementation.
• Extensive knowledge of Salesforce.com implementation cycle in Sales, Marketing, Service and support modules.
• Develop and migrate mobile spaces into Windows 7 environment
• Create User Stories and report to Executive-level management
• Provide quality end-user support with emphasis on effective verbal and written communications
• Extensive experience as a SME, business/technical resource involving analysis on medium/high level projects, initiatives or production support efforts
• Manage matrixed resources and related relationships within each functional area.
• Consider, prioritize and balance the competing needs of diverse stakeholders.

Confidential, Dallas, TX

IT Manager

Responsibilities:

• Responsible for creating Windows XP-based images and deploying them onto Dell workstations and HP and Lenovo laptops
• Manage and administer User profiles and Group profiles via Active Directory
• Perform software installation, upgrades/patches, troubleshooting, and maintenance on UNIX servers.
• Managed an IT department which encompassed 20 technicians.
• Plan, design and facilitate moves, software migrations and deployments Manage staff of 15
• Reported to CEO
• Provide one on one training and corrective support to staff