SUMMARY

• Scope definition, performance metrics, resource management, risk mitigation and liaising with stakeholders
• Data center implementations and migrations of network infrastructure, servers and applications
• Expert in Scrum, Agile and Waterfall environments, serving as a leader, organizer, presenter, collaborator or facilitator
• Vast expertise in application development, troubleshooting/issue resolution and operational acceptance testing
• Deep experience in driving operational efficiency and cost reduction across all facets of IT
• Mastery of project management tools including Primavera, Microsoft Project, CA Clarity, SAP PPM and Planview
• High level of experience with SAP implementation, troubleshooting and optimization

PROFESSIONAL EXPERIENCE

Independent Contractor

Confidential, Houston, TX

Responsibilities:

• Project Manager for the relocation of the primary data center. With Confidential ’ Houston Campus property lease terminating, there became a need to relocate the primary data center to an off - site, colocation managed by CyrusOne. Accountable for 26 resources and budget of $2.8m.
• Developed a detailed estimate of level of effort required and assembled a project plan for the deliverable objective
• Built methodical Work Breakdown Structures for the three key phases of the data center move:
• Prepare destination data center (colocation) Author and publish data center move playbook Data center move event
• Conducted a rationalization exercise for all applications in order to determine the most optimal disposition for each:Move to new data center Move to cloud Decommission
• Executed final move on schedule, under budget and with zero interruption to the business

Confidential, Houston

Project Manager

Responsibilities:

• Project Manager for PC platform migration from Microsoft Windows 7 toWindows 10 for 82,500 users across 5 different business units. Accountable for 14 resources and budget of $1.3m.
• Authored project scope, built project plan and assembled internal and external project team structure
• Executed discovery and assessment of targeted infrastructure and applications platforms
• Designed, built and tested new gold operating system image
• Constructed and championed a plan to rationalize the Confidential application estate
• Wrote and drove end user engagement process including deployment logistics and test planning
• Scrum Master for SAP Product Lifecycle Management gap analysis and optimization initiative. Accountable for 8 resources and budget of $880k.
• Facilitated daily standup meetings and coached team in maintaining burndown chart
• Established retrospectives, conducted sprint planning sessions and removed obstacles affecting the team
• Drove collaboration sessions between the Scrum team and product owner
• Implemented methods to increase quality and reduce cost throughout each phase of the product lifecycle
• Fostered communication, proactively resolved conflicts within the team and, where needed, escalated appropriately

Confidential

Responsibilities:

• Project Manager for the rationalization, refresh and implementation of 45 mission-critical business applications as part of a corporate-wide IT cost reduction and operational efficiency initiative. Accountable for 6 resources and budget of $695k.
• Owned the SDLC model including requirements gathering and analysis, design, implementation, testing, deployment and maintenance.
• Built an intricate project plan to coordinate discovery, rationalization, testing, release and sprint planning
• Built application dependency diagrams to easily communicate application to device relationships
• Worked directly with business unit liaisons to ensure end user requirements were understood and expectations met
• Wrote custom application test cases for service integrated testing and user acceptance testing
• Successfully delivered a cost reduction of 18% against year on year spend

Confidential , Houston, TX

Responsibilities:

• Project Manager for Office 365 migration, including implementations of Yammer and Delve. This initiative was designed to dramatically reduce server maintenance costs, enable the company to work anywhere from any device and provide for improved governance and control, particularly in the area of data loss prevention. Accountable for 31 resources and budget of $1.7m.
• Conducted a thorough project assessment and published a detailed project plan on Microsoft Project Server
• Assembled a team with various backgrounds of IT expertise to ensure that no steps or issues were overlooked
• Constructed change management plans from both the operations and business perspectives
• Developed a toolkit for identifying, collecting, cataloging and processing personal archives (.pst files)
• Planned and executed sprints for all application implementations and upgrades
• Project successfully delivered a 13% annual cost reduction for the central IT budget

Confidential, Columbus, OH

Responsibilities:

• Project Manager for implementation of a data center-hosted Cisco Unified Communications ManagerIP telephony solution, servicing 17,500 users across 47 corporate locations. Accountable for 19 resources and budget of $2.6m.
• Conducted end to end business requirements analysis to ensure end user needs would be successfully met
• Executed network readiness assessments and generated bandwidth reliability models to ensure quality and reliability
• Delivered seamless integration with Nationwide’s Genesys Call Center infrastructure
• Directed roll-out planning, as well as equipment configuration and testing
• Project completed ahead of schedule, under budget and with zero negative impact to the business

Confidential

Responsibilities:

• Project Manager for the build out of 4 remote data centers including conceptual design, implementation, systems migration, testing and transition to steady state. Accountable for 45 resources and budget of $1.3b.
• Implemented hosted networks using multicast routing, QoS and Fortinet firewalls
• Successfully migrated critical production servers and applications with zero impact to business
• Successfully implemented Cisco Unified Communications Managerclusters supporting 52,000 handsets
• Delivered seamless integration with BP’s call center infrastructure
• Migrated over 500 application instances through the phases of discovery, disposition, testing and release
• Reduced costs by 17% through decommissioning 68 obsolete applications and associated servers
• Led triage team during migration weekends to drive resolution of all issues and guarantee successful outcomes
• Project Manager for SAP Customer Relationship Management (CRM) implementation. Accountable for 12 resources and budget of $1.1m.
• Tracked team progress against milestones and constantly improved team collaboration and productivity
• Drove departmental operations improvements in coordination with business liaisons
• Conducted case studies on CRM interaction center web client, CRM case management and sales force automation
• Successfully managed through the complexities of integration with existing SAP and non-SAP systems
• Facilitated sprint planning, daily stand-up meetings, story pointing sessions, release planning and retrospectives
• Assisted product owner with delivery of iteration reviews and release planning
• Identified and addressed cross-project dependencies and risks in partnership with program managers and stakeholders