SUMMARY

PMP and Scrum Certified Program Manager with 13 plus years of extensive project management and business analysis experience including 10 years in successfully managing projects in E - commerce/online applications.

CORE COMPETENCIES:

• Proven expertise in building and managing distributed development teams in US, UK, China and India.
• Successfully managed projects from incubation (define roadmap, elicit business requirements), execution (build team, project plans, coding), testing and operations (disaster recovery strategy, SharePoint migration) using required SDLC (hybrid, agile, SCRUM).
• Extensive experience in gathering and writing business requirements, developing functional specifications document, creating documents for As- Is/To-Be system, operations support documentation and test plans.
• Hands on experience in database programming.
• Excelled in developing and implementing policies, procedures and best practices for project success
• Extensive cross-teams and cross-companies experience, including evangelize solutions to internal teams.
• Proven track record of leadership, presented with the Best Performance Awards.

TECHNICAL SKILLS:

Management: PMBOK,WBS creation, Estimation, Scheduling, BABOK, SCRUM Process, MS Office, Office 365,MS Visio, MS Project, MS OneNote, UML, Web Ex, Wiki, SharePoint, Extranet, Event Management, Resource hiring and training

Business: Telecommunications, Social Networking, Disaster Recovery, Confidential (SEO), Business Intelligence & Web Analytics( Omniture, Entity Analytics Solution), Online Banking, e-commerce, Anti Money Laundering (AML), Retail Fraud, Content Management, Workflow, Consumer Electronics, Transportation, Enterprise Resource and Planning (ERP), Geographical Information System(GIS)

SoftwareDevelopment: SQL, PL/SQL, JavaScript, HTML, XML, Confidential Content Management Server 2002, BEA WebLogic Administration, UNIX, Windows XP/Vista, C#, Dot Net

Database: Oracle 9i,10g,11i; SQL Server 2000, SQL Server 2008

Tools: TFS, Product Studio, Remedy, Quality Center, Perforce, Toad, SQL Developer, Visual Studio, Lawson, Ultimatix, Version One, X-Planner

PROFESSIONAL EXPERIENCE:

Program Manager

Confidential, Redmond

Responsibilities:

• Onboard Regional Packet Core Group with new project management process of One Confidential & Confidential Approach.
• Defined front doors, roles & responsibilities and governance.
• Clear set of artifacts across all technology types with flexibility for project complexity.
• Set up process of IT Mediation Group interactions with Regional Packet Core team.
• Creating and tracking Purchase Orders for LTE projects initiatives
• Led Confidential LTE projects such as MSP, Video Optimization projects throughout the infrastructure and software development project lifecycles including project scope, design, WBS creation, tasks es timation, schedule, resources, status reports, risk, quality, deployment, testing and change management.
• Monitored and reviewed project progress from both internal Confidential teams such as Confidential Lab Testing team, Confidential Lab Infrastructure team, Security team, Operations team, Network Engineering team, Calico Network Architecture team,
• Handled external vendor teams of Ericsson, Pureload- tracked issues and developed strategies for risk management.
• Improved existing processes and introducing agile methodology to compress timelines of MSP project.
• The project was executed in 6 months duration against baseline schedule of 1 year.

Technologies used: Visio 2003, MS Project 2007, Quality Center, SharePoint, Product Studio, MS Office

Technical Program Manager

Confidential, Redmond

Responsibilities:

• Coordinating amongst several service groups such as platform team (BPOS); various operations groups such as SharePoint 2007 Ops and 2010 Ops for migration activities
• Coordination of migrating enterprise customers in batches across Datacenters
• Leading the daily scrum for SharePoint online team (AAA aka SPDC team)
• Removing roadblocks and prioritization of migration batches in test and production environments
• Participate in deployment meetings and communicate status reports.
• Spearheaded the vision, roadmap, requirements, technical functional specification documentation of new business solution for Confidential and its integration with Confidential system in an aggressive timeline.
• Led various JAD sessions with Business Stakeholders, responsible for white boarding use cases, and scenarios and technical functional specification documentation
• Removing roadblocks, impediments for team and prioritization of features.
• Defined full products feature set after gathering requirements from SEO leads and convert them into business requirements and technical functional specification document for various SEO projects such as To Do List (TDL), Content Coverage, and Revenue Referral. Increased 56% organic referrals to MSN regions.
• Managed onsite/offshore development, test teams in WA, China, India and collaborated with SEO leads in UK, MSN external and internal partners spanning across different time zones covering 24*7.
• Facilitated in removing roadblocks for project success -prioritizing and resolving risks, streamlining external dependencies such Omniture vendor.

Technologies used: Visio 2003, Product Studio, TFS, MS Project 2007, Dot Net Framework, SQL Server 2005, Omniture Site Catalyst 14.5, MS Paint, HTML, Windows Vista, SharePoint, Extranet, MSOneNote, C#.

Sr. Business System Analyst/Program Manager

Confidential, Seattle

Responsibilities:

• Contributed in bringing this critical Project back on schedule within one month duration, using proper Go-Live preparations and creating extensive products documentation such as data interface mapping documents, component installation guides, application administration guides, troubleshooting guides, monitoring and functional guides, daily metrics collection and streamlining strategies.
• Elicited and prioritized functional, nonfunctional requirements; wrote technical functional specification design, conducted architecture design document review and code review
• Installed EAS and Norkom case management products in servers and performed UAT Testing
• Conceptualized, analyzed and created product documentation guide for Entity Analytics Product(EAS) for AML program and evangelized EAS product for Retail fraud group as well which resulted in 50% increase in Fraud detection cases.
• Moderated program communication between 30+ people multi-disciplines team, including analysts, developers, Architect, testers, Norkom team, IBM team and onsite & offshore support team, project steering Committee, AML and Retail Fraud Program business partners, WaMu compliance officer.
• Conducted- As-Is System analysis, new requirement elicitation for rebranding the site, creation of technical functional specification document, high level design document for creation of new CMS templates.
• Introduced Agile project methodologies and various process changes Confidential WaMu that compressed project timelines by 4 months.
• Managed cross group coordination between Business owners, UI Developers, Content editor, QA and offshore development team.
• Facilitated knowledge transition sessions for Offshore team; participated in design documentation review, code reviews and introduced iterative project management methodology to compress timelines.

Technologies used: MS Visio 2003, Windows XP, Perforce, Test Director, UML, MS Project 2003, C#,.Net, Confidential Content Management Server, SQL Server 2002, Wiki, SharePoint, Lawson, Java Script

Confidential

Project Manager/System Engineer

Responsibilities:

• Managed 40+ people multi-disciplines operations support test team Confidential onsite and offshore Led cross-disciplinary escalation teams Confidential customer site comprised of customer focused on customer management and technical analysis/ troubleshooting of mission critical issues
• Wrote As- Is support documents and proposed new release enhancements
• Developed the team expertise both in offshore and onsite by conducting Knowledge/Training sessions of BEA Weblogic Server Administration, led to a raised level of Performance in Confidential, USA.
• Contributed to data loading and set up of complete network for all 5500 telecom exchanges across UK.
• Successfully led this crisis project about to be scrapped by BT, gained back stakeholder confidence within a month time
• Reverse engineered Pilot project - conducted code review for the process steps of loading the exchanges
• Managed project analysis, development and testing Confidential onsite(UK), later migrated the complete project to Confidential offshore center in India reducing the cost of operations by 40%.

Technologies used: Oracle 9i, Toad, Continuum, Ultimatix, MS Office, MS Project, MS Visio, UML,HTML,XML