PROFESSIONAL PROFILE

• Professional Program Manager, Project Manager, Resource Manager, and Implementation Manager, offering 15 years of diverse experience and significant expertise in the following areas:
• Program Management strengths include: the ability to creatively define the project pacing and obtain incremental benefits before the program is complete advanced skills in financial management and budgeting, as well as procurement and contract negotiations across the program knowledge in establishing and executing the governance framework for both the constituent projects and the program itself.
• Proven success in Project Management with strengths in project planning technology development deployment budget management resource development management hardware asset management configuration management change management supply chain management risk management quality assurance IT infrastructure timelines project life cycles database development modeling disaster recovery contract negotiations documentation ITIL.
• Consistently focusing on customer advocacy and satisfaction for both internal and external clients outstanding communication and interpersonal skills with clientele, staff and outside parties from all backgrounds and professional levels. Retail, telecom, financials, health, manufacturing SDLC experience.
• Demonstrated effectiveness with personnel management and motivation to achieve goals hiring, training, evaluations, discipline and terminations 3rd party vendor negotiations and management SLA negotiation, monitor and review with Service Provider experienced with operational management in regulated industry.
• Proficient with Microsoft Office 2007/2010, MS Project 2003/2007/2010, Sharepoint, Microsoft Office FrontPage, Sharepoint Designer 2007, Sharepoint Services 3.0, Project Insight, Visual Studio, Project Server, Planview, WebLogic, PeopleSoft, Clarity, Remedy, Kronos, Lotus Notes, PCAnywhere, ServiceCenter, Service Manager, Visio, AutoCAD, Corel Suite, Lotus 1-2-3, Paint Shop Pro, Outlook, Rally, Excel Spreadsheets, ChangePoint, BladeLogic.
• Internet and Intranet applications: TCP/IP, IPX, NETBIOS and HTML
• Programming Languages: Turbo C, Borland C , C , COBOL, Java, .Net Framework, XML, Turbo Pascal, Visual Basic, Q-BASIC, CISC, RISC, Fortran, MASM.
• Operating Systems: MS DOS, UNIX, Linux, Windows 95/98/NT/2K/XP, Win7, Server 2003/2008/2012, WorkStation, VM/ESA IBM Mainframe .
• Database Management Systems: Oracle, DB2, MS SQL Server
• Telecom Project Experience: T1, ISDN, MPLS, DMVPN, POTS, LECs, Structured Wiring, Ethernet, VoIP, IVR, ACD, CTI, Dialer Technologies, Panasonic, Nortel, Cisco, Aspect, Nice, and CrossCom.
• PERSONAL STRENGTHS: detailed, precise and accurate self disciplined and organized goal oriented quickly to acquire new skills excellent written and verbal skills dedicated blend of analytical and creative thinking effective under pressure sense of urgency excellent negotiation skills.

CAREER OVERVIEW

Program Manager/Project Manager

Confidential

• Develop all project documents through PMO approval process. Including Charter, Project Scope, Stakeholder doc, Project Plan and Project Schedule.
• Identify needed resources and for all projects within the program and work with resource managers to assign major project roles.
• Responsible for forecasting project budgets, actuals, tracking, reporting and closure of budgets.
• Collaborated with management teams to deliver assigned programs Develop group and individual timelines, assessed/identified potential bottlenecks in each project/program process.
• Developed and initiated internal processes to improve program delivery within specific timeframes.
• Identify opportunities within the Program to minimize resource constraints and mitigate risks.
• Liaison between the Business Unit, Technical team and Customer/Clients to ensure successful project delivery.
• Projects within the program include all infrastructure upgrades/deployments and data/application migrations within Experian Global Data Centers.
• Telephony projects include establishing MPLS, DMVPN, and VoIP systems.
• Work with other GPMO resources to define and improve project management process and standardize documentation.
• KEY ACCOMPLISHMENTS: Managed File One Mainframe upgrade Program across all Experian Global Data Centers with no impact to the Business Units.

Program Manager/Project Manager

Confidential

• Develop all project documents through PMO approval process. Including Charter, Project Scope, Stakeholder doc, Project Plan and Project Schedule.
• Consult with key stakeholders and cross-functional team members on developing projects, maintaining timelines, documenting procedures, developing business processes, identifying project dependencies and project risks, tracking milestones and reporting project progress.
• Procure all hardware and software from expectation model thru approval process deployment.
• Supply chain management including sourcing, procurement, conversion, logistics management.
• Facilitated meetings with project team and Sr. Management onsite and remotely.
• Telephony project included installing T1 lines, ISDN, POTS, IVR, Ethernet and VoIP systems.
• Auditing invoices, enforcing service level agreements, performing business intelligence analytics.
• Manage/develop/design and customize SharePoint sites for all projects.
• Negotiated 3rd party vendor contracts and negotiated purchases of project specific technology consisting of hardware and software with manufacturers.
• Responsible for budget projections, tracking, reporting and final reporting of project budget.
• Develop RFPs, SOWs, POs, documentation, Time Lines, Excel Spreadsheets rollout schedules.
• KEY ACCOMPLISHMENTS: Large LAN upgrade of entire Ericsson North America and rollout of new VoIP Phone system.

Program Manager/Project Manager

Confidential

• Develop all project documents through PMO approval process. Including Charter, Project Scope, Stakeholder doc, Project Plan and Project Schedule.
• Consult with key stakeholders and cross-functional team members on developing projects, maintaining timelines, documenting procedures, developing business processes, identifying project dependencies and project risks, tracking milestones and reporting project progress.
• Managed large project involving the implementation of redundant AT T and Sprint MPLS Circuits, Cisco routers, switches, Storage Arrays, VoIPs and APs.
• Configuration management of all Plant hardware consisting of Network Hardware, Linux Servers, Win Servers, Virtual Machine Servers, Brocade SAN Switches and EMC Storage Arrays.
• Managed Storage Engineers on the design, installation, initialization of backups and data migration on EMC Storage Arrays.
• Managed the virtualization of all applications onto Dell VM Host hardware.
• Spinning up of VM Servers inclusive of both Linux and Win7 Operating Systems.
• Procure all hardware and software from expectation model thru approval process deployment.
• Supply chain management including sourcing, procurement, conversion, logistics management.
• Telephony project included installing T1 lines, ISDN, POTS, IVR, Ethernet and VoIP systems.
• Auditing invoices, enforcing service level agreements, performing business intelligence analytics.
• Manage/develop/design and customize SharePoint sites for all projects.
• Negotiated 3rd party vendor contracts and negotiated purchases of project specific technology consisting of hardware and software with manufacturers.
• Responsible for project budgets, budget projections, tracking, reporting and closure of budgets.
• Develop RFPs, SOWs, POs, documentation, Time Lines, Excel Spreadsheets rollout schedules.
• Proven in completing projects on time and under budget.
• KEY ACCOMPLISHMENTS: Large implementation of all hardware, software and telephony redundancy at Frito Lay Plants across the US. This also included data and application migration locally at each plant.

Sr. IT Project Manager

Confidential

• Create and manage project plans to deliver long and short-term projects directly to the customer.
• Develop project teams by training, hiring, motivating team members and vendors.
• Manage multiple vendor teams in a cross-functional environment.
• Ensures quality of deliverables/milestones and produces status reports to stake holders.
• Manage project budgets, variances and project cost over-runs also close budget at project's end.
• Manage project expectations by meeting regularly with project sponsors and/or customers.
• Develop Billing of Materials, Time Lines, schedules, resource plans, Excel and status reports.
• Facilitated meetings onsite and via AT T teleconference and web conferencing services.
• Hardware asset management including request and approval process, hardware procurement, and redeployment management.
• Supply chain management including sourcing, procurement, conversion, logistics management.
• Managed hardware configuration and install using 3rd party vendor resources.
• Initiated all change controls directly related to projects in critical hospital environment.
• Managed large scale Cisco LAN/WAN upgrade project in the Medical Industry.
• Managed large scale roll-out of Aruba wireless system in the Medical Industry.
• Managed large scale VoIP phone hardware roll-out in Medical Industry.
• Managed data migration in critical hospital environment.
• Manage multi-vendor telephony projects consisting of VoIP, Ethernet, and Structured Wiring.
• Auditing invoices, enforcing service level agreements, performing business intelligence analytics.
• Proven in completing projects on time and under budget.
• KEY ACCOMPLISHMENTS: Completed upgrade of all network gear in 92 computer closets on time and under budget constraints.

IT Project Manager

Confidential

• Develop manage all project phases Initiating, Planning, Executing, Controlling Closing .
• Consult with key stakeholders and cross-functional team members on developing projects, maintaining timelines, documenting procedures, developing business processes, identifying project dependencies, tracking milestones and reporting project progress.
• Manage projects involving the implementation of new technology consisting of routers, switches, PCs, servers, LAN/WAN, wifi, Phone Systems, POS, printers Signature Capture devices.
• Configuration management of all new technology consisting of PCs, servers, LAN/WAN, wireless access points, POS, printers, Signature Capture devices, and UPS / Battery Back-ups.
• Hardware asset management projects include request and approval process, procurement management, life cycle management, redeployment and disposal management.
• Supply chain management including sourcing, procurement, conversion, logistics management.
• Facilitated meetings and training onsite and via GoToMeeting.
• Telephony projects include installing T1 lines, ISDN, POTS, IVR, Ethernet and phone systems.
• Auditing invoices, enforcing service level agreements, performing business intelligence analytics.
• POS projects include upgrades of hardware and software for PCI-DSS compliance.
• Manage/develop/design and customize Sharepoint sites for all projects.
• Develop and manage all technical call center and 3rd party resource vendors of the project team.
• Negotiated 3rd party vendor contracts and negotiated purchases of project specific technology consisting of hardware and software with manufacturers.
• Responsible for project budgets, budget projections, tracking, reporting and closure of budgets.
• Develop ROIs, SOWs, POs, documentation, Time Lines, Excel Spreadsheets roll-out schedules.
• Developed and conducted computer based training E-Learning sessions for corporate team members, 3rd party resources and end-users.
• Managed disaster recovery efforts for Store Systems Department.
• Understanding of SDLC processes and methodologies.
• Proven in completing projects on time and under budget.
• KEY ACCOMPLISHMENTS: Participated in my largest project to date. Project was for 80M dollars. Project swapped out all POS hardware and software at 800 stores.

IT Project Coordinator

Confidential

• Coordinated and allocated all technical resources through executing phase.
• Created Roll-Out schedules, documentation, Statements of Work, and Time Lines.
• Coordinated projects consisting of the implementation of routers, switches, servers, PCs, LAN/WAN, wireless, Phone Systems, POS, printers, and Signature Capture devices.
• Configuration management of servers, PCs, LAN/WAN, wireless, POS, printers, and Signature Capture devices.
• Hardware asset management projects include request and approval process, procurement management, life cycle management, redeployment and disposal management.
• Supply chain management incl. sourcing, procurement, conversion, logistics management.
• Lead telephony projects installing T1 lines, ISDN, POTS, IVR, Ethernet and phone systems.
• Negotiating invoice layout, auditing invoices and enforcing service level agreements.
• Set-up, developed and managed project specific call centers and IVRs.
• Develop Sharepoint project website for tracking project lifecycle.
• Facilitated meetings and training onsite and via GoToMeeting.
• Develop metrics and closeout procedures for measuring project success.
• Developed and conducted computer based training sessions for corporate team members, 3rd party resources and end-users.
• Manage server builds and PC imaging for large scale roll-outs.
• Coordinated disaster recovery efforts for Store Systems Department.
• KEY ACCOMPLISHMENTS: Managed my first solo large scale project. Project was 2M dollars and touched 463 stores coast to coast.

Systems Analyst

Confidential

• Lead teams installing all servers, PCs, wireless, LAN/WAN and POS equipment.
• Managed the install of T1 lines, ISDN, POTS, and phone systems for quality assurance.
• Managed the install of all Ethernet and structured wiring including data and phone.
• Maintained all store systems and introduced new store systems at store level.
• Conducted on-site training sessions for techs in the field.
• Provided call center technical support for end users.
• Participated in disaster recovery planning and exercises.
• Road warrior position, traveled 85 of the time.
• KEY ACCOMPLISHMENTS: I coordinated the install of technology at 28 new stores within one week. This technology included all servers, workstations, network gear, POS hardware, wireless, and telecom phone systems.

Programmer Analyst

Confidential

• Participated in SDLC projects.
• Researched and analyzed business problems and develop recommended solutions.
• Performed technical and functional design of application systems.
• Debugged various scripts and programming languages.
• Tested codes for Y2K compliance.
• KEY ACCOMPLISHMENTS: Working with a project team, was able to debug thousands of lines of code in preparation for Y2K.

7th Grade Computer and Math Instructor

Confidential

• Created lesson plans.
• Created learning guides to assist student's progress.
• Taught students computer and math skills.
• Groomed students for their future and life lessons.