SUMMARY

• CertifiedPMPprofessional with10+years of experience in IT development, Release Management and good project management experience
• Proven track record in delivering high profile, complex, and varied budget and goal oriented projects under tight timelines
• Demonstrated the ability to clearly communicate project goals, managed expectations, and developed relationships across the organization
• Oversee projects of varying magnitude in terms of complexity, cost, time constraints, staffing, equipment, and software technology
• Provide direction to project teams, including assignment of individual responsibilities, tasks, and technical functions
• Management of multiple simultaneous projects involving different software technologies and geographically diversified teams
• Develop detailed and relevant reports and metrics for senior management and ensure timely escalation and execution of projects
• Well versed with Project Management best practices (PMBOK) and ITIL best practices for Service Management, Change Management and Release Management
• Worked for United Health Care, Accenture, Confidential, Morgan Stanley etc.

TECHNICAL SKILLS

Domain Retail: Investment Banking and Health Insurance

Language: COBOL, JCL, DB2, VSAM, CICS, Java2, JSP, Java script, HTML, CSS, Swish, XML

Tools: TSO/ISPF, File - aid, Xpeditor, Fault Analyzer, Platinum, Tivoli Scheduler, SPUFI, QMF, Endevor, Changeman

Databases: DB2, MS-Access, MS-SQL

Operating Systems: MVS OS/390, z/OS, DOS, Windows, UNIX

Methodologies/Processes: SDLC, PMI and PRINCE2 practices

Project Management: MS Project, MS Office, Visio, Clarity, Projito ( in-house)

PROFESSIONAL EXPERIENCE

Confidential

Services Integration Manager

Skill Sets: MS Project, MS Visio, MS Office XP, MS Visio, UML, CA Clarity, MS Visual Source Safe, Endeavor, Mercury Test Director, MS Visual Basic, SQL, PL/SQL and MS Access 2003/2007

Responsibilities:

• Data Source(s) identification, EOL devices classification and consolidation of data across Global Inventory system
• Report generation for notification to device owners to decide treatment for devices (Servers, Storage, Switches etc)
• Work with Senior Management to group devices marked for EOL / End of Support, gain approval from respective Product Owners.
• Create project entry in Clarity to and create project contract to assign ownership and define accountability across Business and technology service teams
• Work with other project coordinators and project managers to co-ordinate device decommission /plan upgrades/plan additional steps for extended support
• Disseminate device info across all project management teams to ease respective project effort for all data Center migrations / upgrades / decommission / support withdrawal
• Effort was realized to save 30-40% of overall time and cost spent across the GS systems

Release Manager

Confidential

Responsibilities:

• Managed and coordinated projects on-site, facilitating planning, setting direction, and providing organization for the team.
• Deployed required versions of the application successfully, providing a quality product to end users.
• Responsible for requirements gathering and preparing Requirement Documents, Technical Specifications, and Detailed Design Documents,
• Responsible to develop Use Case models, flow-charts, process flow diagrams and test plans.
• Interfacing with GS project governance team (PMO) and internal clients/customers to identify potential project opportunities for effective reduction of operational cost and management effort across GS Systems
• Acting as a primary liaison between PMO and internal clients, to gain approval for medium, large and complex projects and present opportunities to senior management for budget approval
• Multi year focus in building new world technology and infrastructure that increase agility and service quality while trying to optimize operational costs, enabling capability and capacity potential to meet the needs of all internal clients/customers for Confidential
• Scope of work covers monitoring and managing data center migrations and decommissions, application development projects and infrastructure maintenance
• Develop project sensitive reporting systems and tools to present project risks, progress, road-blocks, escalations and metrics
• Encouraging teams to adapt ITIL best practices, to ensure proper ownership and assignment of responsibilities

GS Mainframe

Confidential

Skill Sets: MS Access 2007, Visual Basic, MS Visio 2003, MS Project 2003, Rational Requisite PRO, HP Quality Center(HP Service Desk, Mercury Test Director), Clarity, GCM tickets, Service Requisition Tickets

Responsibilities:

• Extensive handling of IPCM(Incident/Problem/Change) tickets using HP Service Desk and HP Service Manager.
• Held overall responsibility of coordination of implementations of software builds and releases
• Provided analytics to help determine optimal way to assemble releases
• Facilitated release planning meetings to construct efficient releases that reflect demand and capacity
• Tracked any additions, deletions or change in scope on the published release plan including efficient tracking of defects.
• Built the release plan roadmap and keep maintained for communication
• Responsible to continually improve change/release processes hence to proactively minimize change-related risks
• Communicate overall completion status to Technology Project managers
• Track deployment activities as they occur using implementation plans. ct as the gatekeeper in facilitating all agreed entry/exit criteria in the production environment
• Ensures the consistency of test environment and production
• Track corrective actions of change related incidents Project coordination and issues and escalation management
• Acted as an IT system owner and managed a suite of risk generation and reporting applications in the Mainframe production/QA/Dev Environments
• Develop and Maintain project transition scope and plan with IBM, creation of transition documents in sharepoint to effectively transition with minimal impact to day-to-day operations and support
• Automated systems to effectively handle mainframe decommission and change requests
• Established plans in conjunction with application teams, vendors and systems support teams to decommission process areas in phases during the GS-IBM transition period
• Developing plans and monitoring project status, risks, reports, transition plans, resource shifts, allocations
• Working with Senior Management to identify areas to transition to vendor and retain system critical applications within the Mainframe business function

Confidential

Project Lead / Business Analyst

Responsibilities:

• Coordinated the Joint Venture (JV) of Morgan Stanley and Smith Barney (MSSB) from 2009-2012, to modify systems to support the post JV combined transactions
• Managed a budget over 1.5 million, on-boarded 25+ consultants, coordinated effort from 50+ teams and upgraded all applications and infrastructure; resulted in no batch delays or performance issues reported post JV
• Providing a channel to route all conversion and migration related activities through active coordination with developers and application owners to prepare test cases and bug fixes for conversion environment
• Working with clients to effectively implement service desk, change management as well as Incident and Problem management
• Provide expertise on resource management and allocation, risk mitigation, communications, project plans, project deliverables, actions/issue resolution, scheduling, policies and procedures, project documentation standards, quality assurance, executive presentations, organizational structure, contract requirements and best practices
• Managed all aspects of the project - budgeting, resource allocation, issue tracking & resolution, status reporting, rollout planning, release management, and field communication
• Collaborated with Business, Operation and IT partners from initial planning through production rollout
• Handled Medium to Large size project with budgets varying from 200K - 600K and completed projects within timeline, signed off projects with complete client satisfaction
• Controlled inventory movement in North America region through hashing strategies, developing look up tables and modifying program codes to speed up application processing
• Reduced the overall processing time of core programs from 45 minutes to ~25 mins for all transaction processing and inventory look up programs
• Mentored the team to use standard coding practices and effectively use data structures to modify programs and effectively managed pair-programming strategy

Confidential

Application Development Lead / Programmer Analyst

Responsibilities:

• As part of job function, established new standards and processes to reduce operational cost by ~300K
• Took proactive steps to develop an in-house tool to collect and manage the data from the various applications to effectively manage SLA and OLA. This reduced the overall effort for team and resource management and proved to be a highly cost effective solution builder for Infosys and Confidential
• Provided project management, Mainframe technical subject matter expert support, manage migration work streams, requirements definition, architecture, high level and detailed design, technical analysis, execution, release management, deployment and warranty support

Confidential

Information Associate / Onsite coordinator

Responsibilities:

• Detailed Analysis and translation of functional specifications - Working closely with Business Users for day-to-day resolution of store issues
• Involved in system study and worked closely with business users on 7-Reports. A tool capable of handling all processes for requesting, modifying and sending on-demand and highly critical and sensitive data reports to Store admins and Business Users
• Involvement in High and Low Level Design, code reviews, test plan and test case reviews
• Automated processes to resolve business challenges and minimized system outages thereby saving ~100K per month
• Coordinate with the warehousing department and propose solutions for providing end-to-end business solutions in implementing small enhancement requests
• PerformUnit testing and System testing of components to identify bugs and resolution of issues

Confidential

Software Engineer / Application Programmer

Responsibilities:

• Performed the role of functional requirements gathering from clients during US hours and documenting strategies and standards for application development team to proceed with design and coding
• Enhanced the daily 15 hour batch process consisting over 400 jobs and validated claims processing positions and risk reporting to business
• Was part of the 5 member team that automated the claims processing systems for TOPS - Travelers Online Payment System
• Automated manual processes and reduced 60% errors on 5 critical reports
• Created 3 programs from scratch to process auto-claims using advanced data structures and modified over 200 programs as part of Field Expansion project
• Being part of the break fix team, provided solutions for over 300 reported bugs, and cleaned up dead code and optimized programs to effectively process claims
• Received 7/7 satisfaction factor from client for:
• Creating technical documentation, system flow, and infrastructure requirements with zero review comments
• Documenting best practices, standardized support procedures, and automation tools to avoid repeat issues

Confidential

Content Developer

Responsibilities:

• Working with Business Users to download and translate all the business requirements in draft form tohigh and detailed design
• Design validation and page layout definition for the FIFA official home page
• Content validation and testingfor consistency with database, to ensure live data is made available to usersat any given point of time
• Verification and Validation of all pages and maintaining logs, to identify web pages, based on most visited to least visited, to enable changes in Design and propose suitable changes
• Design Management and Development, support and Maintenance for 150+ pages on FIFA website, during the events. Received good performance award for zero page faults/ broken links