QUALIFICATIONS SUMMARY

• I have extensive experience in project management, risk management and compliance, financial investigations and reporting, claims management, account management, and client technology platform training.
• This experience coupled with my crisis management & conflict resolution skills gives me a unique ability to handle a wide variety of projects from concept to implementation.
• In addition, my experience has exposed me to a wide variety of AML compliance, risk management and compliance, and financial investigations scenarios.
• I am extremely proficient with SharePoint, GAITS, Microsoft CRM, NetSuite, Sales Force, TAM/Applied Systems, Sagitta, Easy Apps, Microsoft Office (Word, Excel, Power Point, and Access).

PROFESSIONAL EXPERIENCE

Confidential

Compliance Analyst, Financial Intelligence

Responsibilities:

• Conduct a time - sensitive analysis of each instance of potentially suspicious financial activity, utilizing a wide variety of research and analytical tools.
• Write up reports detailing and analyzing the potentially suspicious activity for review by a supervisor and, when appropriate, filing with Confidential ( Confidential ).
• Complete Suspicious Activity Reports (SAR) on potentially suspicious activity for filing with Confidential ( Confidential ), and/or Does Not Appear Suspicious (DNAS) Memos for internal records.
• Review and quality check Suspicious Activity Reports (SAR) and Does Not Appear Suspicious (DNAS) Memos of other analysts prior to final filing.
• Ensure that all investigative procedures and documentation complies with the Bank Secrecy and USA Patriot Acts, and provide law enforcement with key information for the investigation and prosecution of money laundering and terrorist financing, credit card fraud, identity theft, and other criminal activity.

Confidential

Dedicated Sales Support Analyst

Responsibilities:

• Analyze vendor files to find spend opportunities with American Express.
• Contact potential merchants to determine American Express acceptance and applicable terms on behalf of clients.
• Manage risk exception submittals and support underwriting process.
• Partner with sales teams to assist in preparation for sales calls with prospective clients.
• Pre - Call Planning and Post-Call Follow-up.
• Prepare presentations and compile sales materials for sales calls, and distribute to both the card member and Client Manager.
• Coordinate with Client Managers to prepare any documentation required for meetings and appointments.
• Customize sales materials based on market intelligence for customer presentations, including vendor options based on zip code, and any other relevant product material.
• Handle complex client customer service issues from set up to resolution.
• Work with customer service, underwriting, and other departments to resolve client issues quickly, to ensure sales process moves forward.
• Update field team on new tools, products, promotions and sales process changes.
• Communicate with clients on behalf of the Client Manager as needed, regarding spend opportunities and issue resolution.

Confidential

Account Manager and Customer Support Regional Team Lead

Responsibilities:

• Main point of contact for designated regional customers, sales teams and professional development trainers.
• Supervise account managers and customer support regional teams for Northeast region.
• Responsible for interpreting and processing new client orders and setting up new client accounts.
• Initiate order processing as renewals and add - ons for existing clients are approved by finance.
• Audit accounts on a regular basis to ensure clients have provisioned what was purchased.
• Facilitate change requests to client accounts and Inform sales consultants of additional client needs.
• Communicate technical information to clients with varying technical experience.
• Update and maintain client records within the Customer Relationship Management system.
• Manage all financial details of the accounts.
• Maintenance and upkeep of courseware, teacher and student records.

Confidential

Risk Manager

Responsibilities:

• Plan, direct and coordinate all risk and insurance programs to minimize risks and control losses.
• Negotiate and market, through brokers, all insurance programs for the company.
• Evaluate potential property and liability losses and the placement of insurance to cover those losses.
• Manage property and casualty claims to see that they are brought to a prompt and efficient conclusion.
• Negotiate the settlement of all property and casualty claims with their respective policy underwriters and claimants.
• Manage workers compensation claims to see that they are brought to a prompt and efficient conclusion.
• Oversee workers compensation claims to ensure timely and proper treatment by medical service providers.
• Maintain vendor contact and certificate tracking system to investigate discrepancies.
• Consistent implementation of best practice risk management policies and procedures.

Confidential

Account Manager/CSR

Responsibilities:

• Exercise profit and loss managing book of 200 commercial lines accounts, and a smaller book of 100 personal lines accounts, in an Account Manager/CSR capacity.
• Provide expertise and guidance to producer by quoting, selling and binding new business commercial & personal lines accounts, as well as cross - sell new lines of business to existing clients.
• Check in renewals and market policies as required, process policy endorsements with insurance carriers and check in completed endorsements.
• Set up policy premium financing for clients with financing companies, and set up agency invoicing for financed premiums.
• Set up and advised producer on new property and casualty claims, and resolution of employee and client issues.

Confidential

Claims Manager/Rep

Responsibilities:

• Managed and assumed responsibility for large volume of agency claims department operations.
• Planned and initiated investigation and adjusted commercial & personal lines property, casualty & work comp claims as required.
• Designed client claim files to achieve optimum performance consistent with corporate goals.
• Established claim department operating goals, formulated claim histories, formulated and executed claim settlement within agency writing authority to carrier for settlement.
• Acted as liaison between owners, clients, and carriers.
• Conceived of and implemented inventive client files and status building programs.

Confidential

Account Manager/CSR

• Exercised profit and loss managing book of 3,000 personal lines accounts for two producers.
• Provided expertise and guidance to producers by assisting in quoting, selling and binding personal lines property and casualty accounts.
• Set up and advised producers on new property and casualty claims, sales and profit objectives, and resolution of employee and client issues.
• Applied skills and experience to management of staff office receptionist and assistant.
• Reviewed and approved purchasing office equipment and supply requisitions. Issued certificates and endorsed policies.