Summary:

• Seasoned Program/Project Manager certified OGC ITIL Expert PMI PMP ASQ Six Sigma with MS in Engineering Management having 12 years of experience successfully managing diverse enterprise-wide programs and projects through entire life-cycles from inception to closure, in various economic set-ups Public Sector, Healthcare, Technology, Finance and Telecom .
• Project Management processes, tools, techniques and best practices including Risk Management
• Expertise in IT Service Management ITSM from Service Strategy through Continual Service Improvement based on Industry best practices
• Business Analysis and System Analysis
• Application Design and Development, Systems Integration and Testing
• Deployment Planning, Release Management and Production Support
• Commercial Off The Shelf COTS Implementation and Roll-Out
• Six Sigma Process Improvement and Data Analysis
• Organizational Alignment/Business Transformation/Change Management
• Business Process Re-engineering and Workflow Analysis
• Resource management and Conflict management
• Procurement strategy and processes including RFI/RFP
• Vendor and Customer Relationship Management
• Working knowledge and exposure of various technologies/products - MS Project, Project Server, CA Clarity, MS OfficeSuite, Share Point, Clear Case, Rational Rose, Dream weaver, MS FrontPage, Java/J2EE, .NET, Power Builder, Informix, MS Access , Oracle, MySQL, FileNet, Vignette.
• Experience with various frameworks/standards/methodologies OGC's Information Technology Infrastructure Library ITIL PMI's Project Management Body of Knowledge PMBOK ASQ Six Sigma Define, Measure, Analyze, Improve and Control DMAIC Software Development Life Cycle SDLC models such as Waterfall, Iterative and Agile Development including Scrum

Professional Experience:

Confidential

• As part of Enterprise PMO, responsible for three projects:
• Implementation of TeleStroke a revolutionary new approach to providing virtual Stroke consultation in Emergency Departments EDs across the Health System.
• Implementation and roll-out of GE Centricity Perinatal EMR Electronic Medical Record for division of Obstetrics.
• Streamlining and standardization of Revenue Cycle Management for Radiology service line across the Health System.
• Developed success measures based on stakeholder analysis and monitored project metrics.
• Managed program/project scope, budget, schedule, risks and issues.
• Worked with External vendors and Resource Managers for optimized resource allocation.

Confidential

• Utilized DIIT PMO Project Management Life Cycle PMLC to manage the program releases resulting in the production of high quality systems within the time and cost estimates.
• Managed a program called 3012-c Race to the Top based on an education law comprised of multiple work streams Advance, Principal Performance Review PPR and Performance Task Scoring PTS to evaluate and support educators throughout New York State.
• Proactively managed Project/Program Risks and Issues. Lead status meetings to monitor progress and shared weekly Status Reports with Stakeholders.

Confidential

• Identified Automated Inspection System AIS solution providers with the help ofa team of Subject Matter Experts SMEs responsible for conducting Market Research.
• Responsible for overall project success with regards to Project budget, schedule, cost and quality of deliverables. Reported status to Steering Committee and Over Sight Agencies.
• Accountable for documentation of the current processes and technologies. Conducted business process improvement BPI and presented recommendations for process/technology improvements.
• Proposed and designed an On-Line Appointment Scheduling Portal that would save City 5 million over the life of the AIS Upgrade service contract.
• Presented AIS Upgrade RFP to TLC procurement division for solicitation.

Confidential

• Managed the Joint Agency HRA/ACS Child Care Program which pays over 600 million annually to 25,000 vendors for taking care of 100,000 children to achieve five strategic objectives: 1 Align with changing business needs, 2 Increase Value in terms of both Utility and Warranty, 3 Reduce Total Cost of Ownership TCO , 4 Minimize fraud, and 5 Increase the effectiveness and efficiency.
• Focal point of contact for all IT related needs, managed several related programs and projects throughout the entire lifecycle from project inception to closure.
• Responsible for identification of Risks, Challenges, Critical Success Factors CSF and Key Performance Indicators KPI .
• Major contributor in creation of MIS PMO. Designed a Project Reporting, Organizational Portfolio and ELibrary system called PROPEL.
• Developed and communicated PMO Policies, Processes, Procedures and Templates to ensure both HRA business units and MIS complied regarding Program Selection, Funding Approval, Program/Project Management, Phase Gate Review, Solution Implementation, Benefits Realization and Lessons Learnt.
• Established cross agency project monitoring, control and reporting procedures in cases where defined thresholds were breached in order to proactively prevent failures. Prioritized objectives, risks and issues based on business impact, urgency, benefits and costs.
• Managed the development and implementation of end-to-end Case Management System Eligibility Determination, Enrollments, Payment disbursement and Claims called Automated Child Care Information System ACCIS while managing expectation in order to improve stakeholders' perception.
• Responsible for creating a unified Voucher Payment Units VPU as part of the HRA/ACS merger by streamlining business processes and technologies. Conducted initial Business Impact Analysis and Risk Assessment and defined project acceptance criteria.
• Responsible for implementation of COTS solution Childcare Automated Payment System CAPS , an Interactive Voice Response System, in conjunction with third party vendor Nortel Networks to report monthly attendance and track payment and enrollment status. CAPS resulted in significant business efficiency improvements by reducing cycle time by 66 , reduced paperwork, and an overall reduction of 40 of Voucher Payment Processing unit VPU workforce.
• Responsible for development and implementation of a web-based application Automated Childcare Eligibility and Enrollment ACEE .ACEE resulted in an increase of business productivity and reduction of operational costs by 35 and end-to-end process cycles by 25 .
• Streamlined Claims disbursements of Federal Block Grants TANF Temporary Assistance to Needy Families and CCBDG .
• Organized and participated in Quality Assurance Reviews with key stakeholders. Developed Incident and Problem tracking procedures.

Confidential

• Managed creation of portals representing various OneBeacon's reciprocal organizations.
• Created high level milestones and developed detailed project plan including Work Breakdown Structure WBS , issues, risks, resources, critical path . Identified and mitigated various project risks.
• Monitored project activities and communicated status on a regular basis to the relevant stakeholders. Utilized change control management to incorporate ever-evolving creative solutions. Participated in quality assurance efforts for creation of test plans, test reports and testing of the portal. .

Confidential

• Facilitated interactions with end users to elicit requirements. Developed communication management plan and change control management plan to control scope of the project. Responsible for the collection, analysis, assembly and reporting of project metrics.
• Participated in creation of use cases, process flows, functional specifications and prototypes. Organized User Acceptance Testing UAT efforts.