SUMMARY

• Senior Business Analyst and Certified Scrum Master with over 10 years, experience in banking, credit card operations mortgage and insurance projects.
• I have successfully built and managed high performing Agile teams.
• I have extensive experience in Agile, requirements management, project documentation, UML, Data warehousing, business intelligence, Testing, project support and training.
• I have demonstrated leadership qualities in building client relations, operational efficiencies and teambuilding.
• Scrum Master: 5+ years in leading and managing Scrum and Kanban teams.
• Experienced in planning and facilitating Sprint zero, release and sprint planning sessions, creating and managing the product backlog and conducting agile ceremonies - team stand ups, Core hours, trouble shooting, Retrospectives, S2s, Demos. Working knowledge of ATDD, TDD, CI/CD.
• Product Owner: Trained as a Product Owner with proven experience in training and assisting POs with backlog management, prioritization, negotiation and recruiting.
• Project Management: 5+ years in project planning, resource allocation, creating and assigning tasks lists, project monitoring, status reports, Reviews and change control meetings. Created Project Vision, Charter, Scope, Plan, RAID documents.
• SDLC: 9 years working in Waterfall, RUP and Agile (Scrum, Kanban, SAFe) methodologies.
• Business/System Analysis: 10+ years in business analysis, system analysis, requirements management, gap/impact analysis, cost/benefit, buy/build, root cause analysis, application development etc.
• Data warehousing: 8+ years working in data warehousing projects and supporting day to day ETL activities, data modeling, gathering requirements, system analysis, source to target mapping etc
• Business Intelligence: 8+ years working on BI tools like Business Objects, Crystal Reports, Micro Strategy.
• Requirements Management: 10 years in requirements gathering and management using industry standard requirements gathering techniques. Created Business requirement documents (BRD), functional requirement documents (FRD), traceability matrix.
• Use Cases: 5 years in creating use case diagrams, activity diagrams, sequence diagrams, data/process flow diagrams, User interface design.
• Data management: 6 years in data analysis and management. Extensive experience in using advanced SQL and SAS for data analysis. Experience with data cleansing, data transformation, data quality analysis, source systems analysis, Data Mapping etc.
• Business Process Management: 5 years in supporting BPM initiatives, Business process mapping and re-engineering, capturing “as-is” and target state processes, recommending process improvements.
• Quality Assurance: 3+ years in reviewing test procedures, defining test cases, reviewing test scripts, analyzing bugs and UAT.
• Banking/Financial: Sound knowledge of the financial industry and proficient in banking concepts such as personal, business banking, mortgage, insurance, card processing, check processing, PCI, SOX compliance etc.

TECHNICAL SKILLS

• MS Office tools - Project
• Visio
• Access
• Excel
• PowerPoint
• Balsamic
• Erwin data modeler
• Unified Modeling Language (UML)
• Share-point
• Rational Requisite-Pro
• Rational Clear-Quest
• Rational Rose
• SODA
• SQL Server 08
• Oracle 11g
• Tera-Data
• SQL
• TSQL
• SAS
• UNIX
• Business Objects
• Tableau
• Pega
• IGrafx
• Unix
• QTP
• Version One
• JIRA
• Rally
• AWS
• Java
• APIs.

PROFESSIONAL EXPERIENCE

Confidential, Richmond, VA

Scrum Master

Responsibilities:

• Facilitate Agile ceremonies - Release and Sprint planning, Sprint zero sessions, Daily stand ups, Core hours, Retrospectives, Trouble shooting calls, S2s.
• Use Cycle time, member load, burn-down charts etc to visualize performance and build a self-organizing team.
• Achieved over 15% improvement in velocity month on month for over 2 years.
• Collaborate with PO and help drive product vision by adhering to agile best practices.
• Assist the PO in creating and prioritizing the backlog, define the definition of done, provide updates on progress, impediments, learnings and areas of opportunity.
• Coach team on Agile practices and provide subtle reminders to keep team from distracting from core principles
• Conduct training and guide sprint teams and help teams transition from Waterfall to Agile (Scrum and KANBAN)
• Implement stories, identify and improve processes to increase Team’s velocity and Predictability.
• Assist the team in meeting goals by removing impediments and assisting with implementation.
• Document team norms and retrospective notes and encourage team to follow them.
• Co-ordinate with Agile Coaches and Agile Community of practice to inculcate new policies and practices.
• Manage interactions with Senior Leadership, upstream/downstream teams, POs, Tech Leads and Scrum Masters across the entire Commercial LOB and Provide status updates, Change, risks, issues and key decisions etc
• Work with Release and change management teams to ensure all scheduled changes are implemented.
• Review system architecture and data models for existing data marts along with the underlying infra-structure and provide subject matter expertize during release and sprint planning sessions.
• Create Process flows for existing OMS system & target state processes flows for Private and public cloud projects.
• Document the Facts, dimensions, Data mapping, functional and technical specifications for the DW projects.
• Create project artifacts such as project scope, requirements management plan, business requirement documents (BRD), Functional specifications (FRD), Data Element Mapping (DEM), Use Case Specifications, Test cases and Traceability matrix as defined in the Requirements Management Plan

Environment: MS Office - Access, Excel, Word, PowerPoint, MS Visio, MS Project, IGrafx, Oracle 10g, Teradata, Windows 2012, HP Quality Center. Version One, JIRA, Amazon Web Services, Big Data tools - Hadoop, Hive, Pig, Splunk, Tableau.

Confidential, Wilmington, DE

Senior Scrum Master and Sr. BSA

Responsibilities:

• Manage high performing Scrum Teams as a Scrum master.
• Facilitate Planning sessions, Stand ups, Retrospectives, trouble shooting/spike meetings, S2s etc.
• Ensure a healthy team dynamic is maintained through regular coaching, conflict resolution etc.
• Monitor teams Velocity, Predictability, Burn-down, SLAs, Risks, impediments etc and address them.
• Assist in Agile transformation efforts by providing insight and sharing best practices between teams.
• Utilize technical expertise and past experience as a Sr BSA in resolving impediments, process improvement etc.
• Use Version One metrics to track progress and make adjustments to help team meet sprint goals.
• Build a cross-functional team, cohesive and self-organized team.
• Assist the PO in creating and prioritizing the backlog, define the definition of done, provide updates on progress, impediments, learnings and areas of opportunity.
• Coach team on Agile practices and provide subtle reminders to keep team from distracting from core principles
• Share process/policy changes with team and help team stay compliant.
• Plan and organize team building activities and celebrate wins.
• Monitor and communicate team capacity and ensure commitments are realistic and sustainable.
• Resolve data quality and user understanding issues through data analysis and user training.
• Gather business/functional requirements from cross block stakeholders, and SMEs using elicitation techniques Such as interviews, meetings, JAD sessions, code analysis etc.
• Review and provide approval for Design, Tech spec and Test plans etc.
• Create project documents such as scope, business requirement documents (BRD), Data Element Mapping, Functional requirements (FRD), Use Cases, Test plans and Test cases.
• Create UML diagrams like Use Cases, Activity diagrams, data flow diagrams, process flows etc.

Environment: Microsoft Suite (Access, Excel, Word, PowerPoint, MS Visio, MS Project), Clarity, Oracle 10g, Abinitio, SharePoint services (MOSS), JAD, ERWIN Data modeler, Windows XP, SQL developer, SQL Navigator, Business Objects X1, HP Quality Center Enterprise Edition, Door, Windows NT, Unix, ABI MQ.

Confidential, Bellevue, WA

Senior Business Analyst/PM

Responsibilities:

• Gather business and system requirements from stake-holders, and SMEs using elicitation techniques like interviews, meetings, JAD sessions, surveys, focus groups etc.
• Identify source systems and created source to target mapping documents.
• Analyze and perform gap analysis between current and future CRM processes, identifying data gaps and quality issues and recommended solutions.
• Create business requirement documents (BRD), Functional specifications, Test plans and Test cases.
• Trained, mentored and managed new BSAs in the team.
• Create UML diagrams like Use Cases, Activity diagrams, data flow diagrams, process flows
• Represent IM team as an SME for BPAT sessions, to research, assess, and develop standards.
• Liaise with onshore/offshore technical and business teams and built cordial relationships with everyone.
• Gather and document report requirements through user interviews. Used SQL and BO XI for report generation. Published reports using MOSS 2007 in respective team sites
• Perform Project Management duties, such as daily involvement in Project Status Reviews, and Change control meetings to discuss or resolve any updated data/application issues.

Environment: Microsoft office SharePoint services (MOSS), SQL Server, JAD, Data Warehouse, Microsoft Suite (Access, Excel, Word, PowerPoint, MS Visio, Team Foundation server, MS Project), Oracle, Windows XP, HTML, MS SQL, Cognos.

Confidential, Charlotte, NC

Sr. Business Analyst

Responsibilities:

• Gathered and validated requirements using interviews, document analysis, task and workflow analysis, modeling, JAD sessions etc
• Documented the measures, dimensions, mapping documents, functional requirements, technical specifications and the transformations for the data warehouse project.
• Identified source data systems, analyzed source data and created mapping documents, Business and Functional Specifications.
• Conducted gap analysis, modified data models and generated and maintained metadata reports based on user requirements.
• Loaded data from source systems and SAS data sets into Pre-stage tables using UNIX.
• Created and maintained change control requests and communicated any changes/updates to the team.
• Created data flow diagrams, Work flows and other UML diagrams like Use Case diagrams, Activity and Sequence diagrams using MS Visio.
• Coordinated with source system owners, day-to-day ETL progress monitoring, Data warehouse target schema Design and maintenance.
• Used BO XI for report generation, decision support, analysis, dashboards and visualization.
• Analyzed and reviewed user interface (UI) and constantly redesigned the system using screen mock-ups, and wireframes to increase its user friendliness for clients.
• Reviewed Performed Test cases at various phases of the project development and conducted User Acceptance Testing (UAT) based on business requirements, technical specifications and/or product knowledge.

Environment: Oracle 9i, Rational Requisite pro, Business Objects, Microsoft Suite (Access, Excel, Word, PowerPoint, MS Visio, MS Project), Lotus Notes, RUP, DOORS, Windows XP, HTML, SQL, Business intelligence.