Production Manager Resume

SUMMARY

Business Analyst with 16 years of professional experience in project management, data management, program management and business analysis within information technology and healthcare companies.
Strong experience with SQL, designing, developing, testing and delivering programs and projects dat meet client business needs.
Responsible for mentoring and leading teams of up to 20, working throughout teh development life cycle and using various methodologies.

AREAS OF EXPERTISE INCLUDE:

PROFESSIONAL EXPERIENCE

Confidential

Production Manager

Responsibilities:

Led teams with performing root cause analysis and implementing long-term solutions, which resulted in fewer incidents
Collected and analyzed system and application performance metrics to evaluate inefficiencies and potential issues
Constructed data and process flow diagrams for programs executed in teh production environment
Wrote and reviewed documentation, including standard operating procedures and deliverable checklists for deliverable processes
Lessened teh amount of off-hour and weekend support by auditing, standardizing and improving operating practices
Managed teh platform and program transition of a compliance payment system from a batch to web-based tool, using Agile methodology throughout teh project lifecycle
Acted as teh subject matter expert on deliverable processes and procedures
Developed complex data feeds and reports, using SQL for ad-hoc requests and short-cycle client deliverables
Defined and collected requirements from internal and external business users
Determined and documented business rules for data feeds and recurring deliverables
Produced test cases and scripts for new work and enhancement requests
Facilitated daily stand-up meetings as part of Agile methodology to design and build a UAT environment for teh department
Collaborated with internal and external stakeholders to identify and gather client needs, requirements and schedules as part of business case initiation and implementation

Business Analyst

Confidential

Responsibilities:

Constructed, validated and reconciled electronic health records for membership and billing purposes
Produced data and processes dat enabled teh company to meet compliance measures
Built and maintained relational databases using SQL, Access and VB to support operational processes and inquiries
Trained data analysts on operations and billing standards and procedures
Documented department policies and standard operating procedures

Project Manager

Confidential

Responsibilities:

Gathered business requirements and provided status updates during client and vendor meetings
Delivered project artifacts, communicating with and supporting resources from various backgrounds and countries
Devised project scope and statement of work documents
Responded to and prepared RFPs and RFQs
Planned and tracked budgets and schedules

Business Analyst

Confidential

Responsibilities:

Performed integration, functional, acceptance and regression testing for software releases
Monitored system performance and solved technical issues
Created implementation manuals to assist customers with data and software integrations
Launched new services and products to keep content relevant and actionable
Assessed existing and potential newswire products for process improvement and competitive advantages