SUMMARY

• me am very interested in you're job opening and believe me would be a great asset to you're team.
• me am an enthusiastic, dedicated, and hardworking individual who can perform a variety of administrative functions and can work independently, as well as being a team player. In addition
• me am a well - organized, detail oriented employee that is reliable and willing to work on any task. These skills have given me the ability to greatly multi-task and use problem-solving in fast paced environments, all while having a smile.
• me am able to give full commitment to this new position and would appreciate the opportunity to discuss my potential wif you're firm. The enclosed resume details my work, educational, and personal qualifications.
• me am available for an interview and can be reached at the number listed above. TEMPThank you for you're time and consideration.

TECHNICAL SKILLS

• Bilingual: Spanish
• MS Word
• MS Excel
• MS Outlook
• Internet
• Roll Master
• Zimbra
• Silent Search
• MediSoft
• DatasII
• Worldspan
• CUBS
• Centauro
• Sabre
• AppleII
• Tech-7/8
• AS400
• Banking Operations
• Coding
• Quiz Placement Program
• Customer Service
• 10-Key by Touch

PROFESSIONAL EXPERIENCE

Confidential, CA

Manager

Responsibilities:

• Coordinating and routing employees to the proper destination.
• Following up wif clients on pricing and ETA of the cleaner.
• Collecting and auditing timecards for employees.
• Scanning and sending timecards to an outsourced payroll company for processing.

Confidential, Hayward, CA

Patient Account Representative

Responsibilities:

• Provide innovative eligibility, enrollment, and other recovery solutions to hospitals and health systems around the United States.
• Screen patients for eligibility programs on the state and federal levels.
• Identify all areas of patients’ needs and direct them to the appropriate agency for assistance.
• Initiate the application process for eligible patients.
• Complete applications for patients that are eligible under the MAGI guidelines for state and federal programs.
• Provide detailed instructions to patients in regard to securing all available program benefits.
• Record thorough and accurate documentation on patient accounts in the CUBS system.
• Contact government agencies when necessary.
• Follow-up wif assigned accounts until every avenue is exhausted in trying to secure benefits for the patients or the patient is approved for a program and billing information is obtained.
• Bill client accounts.
• Meet daily productivity goals and objectives as assigned by management.
• Maintain confidentiality of account information.
• Adhere to prescribed policies and procedures outlined by the state and federal laws.

Confidential, CA

Administrative Assistant

Responsibilities:

• Open and close office.
• Provide support to Regional Manager and Field Supervisors.
• Answer Phone calls / Retrieve Messages / Return calls.
• Type procedure memos and distribute.
• Create and distribute Post Orders updates and extra coverage orders.
• Process Client File Changes.
• Maintain and update weekly reports.
• Order employee uniforms.
• Perform general office duties such as ordering supplies and maintaining office equipment.
• Deliver paychecks to post.
• Schedule and perform interviews.
• Handle sensitive issues wif respect and diplomacy.

Confidential, Fremont, CA

Customer Service Representative

Responsibilities:

• Massive mailings to homeowners.
• Answer Phone calls / Retrieve Messages / Return calls.
• Phone Surveys (Frame Walk, Post Escrow, Studio & 6 Month)
• Helping Escrow wif filing, sorting new contract for copying and data entry.
• Close of Escrow report for data entry on our tracker.
• Pull weekly reports from the AS400 system to enter into Microsoft Access database.
• Enter weekly “sales report” data into 90 day post sales survey.
• Enter Orientation surveys.
• Pull Close of Escrow report for the Maintenance Tracker.
• Pull Appointment report and follow up wif all maintenance visits that were not received.

Confidential, CA

Banker/Customer Service Representative

Responsibilities:

• Responded to routine inquiries and issued from customers regarding financial products and services.
• Processed routine to complex transactions.
• Opened new accounts per month.
• Offered products beneficial to identified customers using cross-selling or sales referral of products.
• Responded to incoming telephone inquiries, noledgeably and professionally in a high volume environment.
• Key contact for interpreting and servicing Spanish speaking customers.

Confidential, CA

Medical Secretary

Responsibilities:

• Provided support and customer service for two chiropractors.
• Responsible for opening and closing office.
• Maintained and prepared patient day sheets, including verifying insurance and entering billing information in patient database (MediSoft).
• Maintained patient accounts and billings wif coding and diagnosis.
• Generated correspondence for physicians, attorney, and insurance agencies regarding patient initial care and follow-up visits.
• Provided bilingual translation for physicians and patients.
• Prepared patient packets, files, x-ray identifications, and travel cards.
• Typed transcriptions and prescriptions.
• Properly disposed of all confidential information.

Confidential, CA

Inside Sales/Customer Service Representative

Responsibilities:

• Main contact for domestic customers, assigned sales representatives, and control over all Latin American accounts.
• Daily responsibilities included answering over 100 calls a day, entering orders, maintaining back orders, resolving discrepancies, and invoicing.
• Tracing and calling customers to obtain payments for overdue accounts and for returned checks from the bank as well as processing customer payments and maintaining and reconciling variety of customer billing records.
• Attended and assisted at trade shows and pre-shows.
• Covered receptionist desk and assisted administratively in the sales department as needed.

Confidential, CA

Account Manager

Responsibilities:

• Interviewed and screened potential candidates for client companies.
• Performed background checks.
• Administered appropriate level of tests to assess candidate’s noledge, skills, and abilities.
• Follow up on candidates on temporary assignments.
• Primary liaison between clients and potential candidates.
• Performed various clerical and administrative duties, and covered front desk, as needed.
• Made marketing calls.

Confidential, CA

Assistant Office Manager/Training Coordinator

Responsibilities:

• Supported CEO and five instructors.
• Coordinated monthly schedule of all training classes, scheduled trainers, registered students, and sent registration reports to DHS.
• Processed and verified certificates for students.
• Accounts payable included invoicing, coding, batching, matching purchase orders, and data entry.
• Accounts receivable included collections, posting to A/R ledger, and reconciliations.
• Prepared purchase orders.
• Coordinated wif sales/consultants and project managers for job schedules.
• Dispatched workers and organized all agendas for production.
• Sent weekly revenue reports to the corporate office.
• Translated needed information into Spanish for payroll notices and bulletins.

Confidential,San Leandro, CA

Administrative Assistant/Translator

Responsibilities:

• Prepared and monitored employee payroll for over 300 union & non-union laborers.
• Scheduling/maintenance of laborers, organized production agendas, and dispatched employees.
• Organized, updated, and maintained all aspects of production, including inventory up-keeping.
• Assisted laborers in translating and resolving HR related issues.
• Generated new directories for employees.
• Translated needed information into Spanish for payroll notices and bulletins.
• Screened all new applications and quality control.
• Consolidated and maintained filing system.
• Handled the scheduling of laborer’s annual physicals and certifications.
• Created and maintained various reports/documentation according to production objectives.
• Interfaced wif planners, production supervisors, and leads to resolve issues and coordinate workflow.

Confidentia, San Francisco, CA

Customer Service/Inside Sales/Air Coordinator

Responsibilities:

• Worked wif agents to determine availability and lowest possible fares.
• Booked blocks and published air space from daily manifest.
• Monitored the utilization of Mexicana, Alaska, United, and Delta Airlines.
• Compiled, supervised, and updated air information, days of operation, fares, taxes, and pool codes in the in-house air database (Tech-7/8).
• Supplied weekly air reports to the Air Pricing Coordinator, Supervisor, VP of Operations, and President.
• Reviewed all airline ticket designator codes, taxes, and fare bases before being mailed to a client.
• Evaluated and correlated tickets, running boarding passes, and packaging vouchers.
• Handles customer complaints.