Lead Implementation Coordinator Resume

SUMMARY:

Dynamic customer facing Program and Project Manager with progressive experience in business relationship building, service delivery and development, and custom engagement management.
Proven team leader of a virtual, multi - cultural team managing multiple simultaneous large scale projects across the US with excellent problem solving skills, gap and performance analysis, customer satisfaction driven, with a strong background in process design and improvement.
Solid experience in the creation and management of multi-disciplined and diverse teams.
Excellent interpersonal, motivational and organizational skills.

CORE COMPETENCIES:

PM Related: Project Planning, Requirements Analysis, Strategic Planning, Budget Management, Business Process Re-engineering, Business Performance Analysis, Disaster Recovery, Change Management, Design and Implement Hardware Solutions, Vendor Management, Risk Management, Performance metric reporting.

Methodologies: Critical Path, Agile, Iterative

Software & Tools: MS Project, Visio, MS Office 2010 suite, ServicesNow

Internet/Intranet: SharePoint, MS Project Web

PROFESSIONAL HISTORY:

Confidential

Lead Implementation Coordinator

Responsibilities:

managing rental branch IT projects such as server refresh, VoIP phone systems and handheld device upgrades.
Part of project team for the worldwide Internet Explorer Confidential upgrade and Confidential project.

Confidential, St. Louis, MO

Senior Project Manager

Responsibilities:

Member of the Virtual Project Management Organization (VPMO) managing the project initiation process, technical requirements gathering, budget estimate, project milestone setting, funding verification, tracking and reporting project status daily to L2 management.
Responsible for timely SharePoint project entries, technical process documentation and template updates and data integrity.
Submitted FCC compliance documents through the Corporate Accessibility Technology Office (CATO).

Confidential, St. Louis, MO

Program/Project Manager

Responsibilities:

Lead Project Manager with the US Integration and Technical Services group for X9000 product family, a cloud computing solution, and as a liaison and single point of contact between cross-functional workgroups, product division, service delivery resources, sales teams and the customer.
Recruited technical resources to build a dedicated delivery team to increase customer satisfaction.
Mentored an additional project manager through one on one training sessions.
Revised company services sales ordering guide for increased flexibility in assigning services to products, resulting in increased customer satisfaction and higher HP profits.
Worked across functional areas, HP Enterprise Services, sales teams, and with third party project teams to present a single delivery model to the customer.
Managed over 200 individual deployments with services revenue in excess of $2M annually.
Reviewed the use case provided by sales team for special considerations.
Facilitated the completion of a pre-delivery checklist to identify prerequisites that must be met prior to service delivery.
Developed a project plan that defines the services to be delivered.
Verified client network readiness and viability
Release management and consulting
Scheduled resources required to deliver the service.
Wrote the Scope of Work for custom services.
Represented HP field services in the RFP vendor bid response.
Wrote the SOW for the custom implementation and custom pricing for the services.
Gathered site data and scheduled resources
Wrote the Confidential release phased update plan and SOW.

Confidential

Program/Project Manager

Responsibilities:

Lead Project Manager for implementation services of multiple products in a portfolio of storage appliances or acquired applications such as Medical Archive Solution, Secure Key Manager (a tape encryption product), PolyServe and Confidential .
The goal was to reduce the portfolio and mainstream the service delivery.
Reviewed service deliverables and gaps.
Assessed the service delivery skill needs and developed resources.
Reassigned products to appropriate delivery organizations.
Worked with cross-functional teams to meet customer expectations.

Deployment Project Specialist

Confidential

Responsibilities:

Contributing member of Confidential worldwide Desktop Refresh project team.
Managed invoicing and revenue reporting, asset tracking, deployment tracking and daily project status reporting to the customer.
The project ended on time and on budget meeting several bonus criteria.

Associate Storage Engineer

Confidential

Responsibilities:

Provided support to Senior Storage Engineers
Increased warranty to contract support conversion rate
Assisted with LUN table creation

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship