SUMMARY

• A passionate and accountable Agile Coach, Facilitator, Mentor and Trainer, to teams, individuals and adaptive organizations on their path to a new level of learning, growing and cultural change.
• I believe in creating a safe, respectful and committed work space that allows for healthy transformation and delivery enrichment through team work and active communication.
• My goal is to deliver value using simplistic but powerful techniques to help advance solid, highly focused, self - organizing teams with autonomy and desire.
• I motivate teams to discover their “WHY”. Success is delivering value for the business and shaping team communities of achievement for the organization.
• Agile practitioner who delivers business value by applying agile practice and living agile principles and values.
• Servant Leader with emotional intelligence, listening, developing others, providing space and acceptance.
• Coach who is a guardian of quality and performance, Shepard, bulldozer, giving the team ability to deliver value and continuously improve.
• Scrum Master as facilitator, building strong team communities by acting as a servant leader for the team through understanding, respect, openness, honesty, and courage.
• Trainer of agile teams by providing hands-on workshops, role playing, and agile open space sessions.

PROFESSIONAL EXPERIENCE

Confidential, San Francisco, CA

Agile Coach

Responsibilities:

• Developed and deliver agile organizational training workshops, on a bi-weekly basis that teach team members how to be agile and to shape skills to facilitate the agile transformation across the enterprise.
• Coached consumer billing team on the importance and value of retrospectives, creating a safe place where the team can reflect back on how to become more effective, adjust and refine their behavior during sprints.
• Facilitated sprint review sessions with key consumer billing stakeholders for early product feedback that gives the product owner the opportunity to make better-informed decisions.
• Coached and guided program drivers on the online & mobile application retirement program using agile best practices and techniques.
• Guided o & m application retirement delivery teams to identify internal and external dependencies using a Scrum of Scrums scaled approach.
• Coached the consumer billing delivery teams to be self-organized and self-directed with strong accountability, decision-making, and conflict resolution skills.
• Coached BSC Scrum Masters, Product Owners, Sr. Managers and Directors on agile values and principles to promote continuous product delivery improvement and Enterprise transformation.

Confidential, San Francisco, CA

Agile Coach

Responsibilities:

• Implemented Kanban method to Blue Shield Operational team, rolling-out framework across all of operations that delivered valuable product enhancements while focusing on building high performing product delivery teams.
• Guided the operational teams to release over 500 small to large product enhancements by method of Kanban that translates to a 10% increase in higher customer retention.
• Coached and mentored SM and PO on providing weekly delivery metrics using JIRA dash boards.
• Coached Product Owners on writing user stories, with the delivery team, to prioritize the highest valued features/functionality, with flexibility and continuity between business and development teams.
• Guided consumer billing team to deliver the online IFP member renewal tool, establishing over 17,000 new clients, translating into over 200,000 locked-in members using a Scrum framework.
• Coached Infrastructure and performance teams on the delivery of the F5 Active-Active clustering enhancement, using a Kanban approach, allowing the business to double transactional volume within a 4-6 week period, increasing sales by 10%, while providing online customer performance improvement.
• Planned and created brown bag sessions to teach, guide, and coach, Directors, Project Sponsors, Sr. Managers, and delivery team members on the operational Kanban and Scrum framework methods.

Confidential, San Francisco, CA

Financial Product Manager

Responsibilities:

• Designed, planned, and initiated the delivery of financial portfolios and cost saving plans to clients.
• Conducted risk analysis and recommendations using financial tools and agile best practices - used Kanban to create a fluid workflow process within the sales and marketing teams.
• Saved clients thousands of dollars by creating transparency and communicating financial inefficiencies and improvements.
• Coached white board sessions for teams identifying marketing gaps and business opportunities.
• Creating a fun, flexible, and collaboration team environment, using role-playing scenarios during financial product brainstorming session.

Confidential, San Francisco, CA

Scrum Master

Responsibilities:

• Trained MOPS teams on Scrum framework and introduced operations with the use of Kanban board.
• Provided cost saving solutions within the IHM program during retrospectives and collaborative communication sessions; tools include but not limited to: MS Suite, SharePoint, and Visio.
• Coached multiple lines of businesses on Scrum framework: sprint planning, backlog grooming, daily scrum, sprint review, retrospectives, and release planning.
• Provided story-writing workshops to MOPS Product Owner/Business Analyst and Vendors.

Confidential, San Francisco, CA

Agile Coach / Scrum Master

Responsibilities:

• Coached Scrum teams to deliver early and often that produced a 10% cost saving within the first 6 months of the program using two-week sprint cycles and accurate release planning.
• Guided Product Owners, Business Analysts, Users, Stakeholders, and the Development teams to identify and prioritize both business stories and technical debt.
• Conducted regular check-ins with Product team, PO, Stakeholders, and Sponsor on Scrum delivery: release planning, sprint planning, mid-sprint planning, daily scrum, sprint review, and retrospective.
• Coached teams on different types of artifacts and their delivery within the Scrum framework: product backlog, sprint backlog, mockups, UX design, code review, and test cases.
• Empowered the team to be self-managed, self-organized, and cross-functional.
• Guided the team on creating an agile culture by adopting and implementing the values and principles of the Agile Manifesto in its day-to-day life and operations.
• Provided workshops to PMO and Finance team on AgileEVM; pointing the product backlog, calculating velocity, and mapping product release schedules.