SUMMARY

• 5+ years’ experience in project management and the health care industry
• Self - motivated and result driven individual with a diverse track record of increasing responsibilities
• Effective at complex issue resolution in a cross functional setting
• Strong data analysis and reporting skills
• Experience in business and IT projects using Software Development Life Cycle (SDLC) waterfall methodologies
• Advanced skills in project management software: Planview, MS Project, SAP Business ByDesign
• Advanced skills in MS Excel, Word, PPT, Visio and SharePoint

PROFESSIONAL EXPERIENCE

Confidential, Los Angeles, CA

Project Administrator

Responsibilities:

• Responsible for the integrity and maintenance of project data and related financial data in SAP
• Create and distribute weekly project status reports and dashboards including: planned, remaining and actual hours for overall projects as well as forecasting percent to complete
• Support SAP system integration between multiple merging companies, resolve current issues and mitigate risks
• Introduced and executed process improvement by designing SharePoint forms to streamline business workflows which enabled efficient responses and help capture revenue without delay
• Review SOWs, amendments and communicate with PHE legal counsel and business stakeholders ensuring all cost and revenue data is properly documented
• Create projects in SAP including: schedules, expected revenue and expected cost based on SOWs and amendments ensuring each project is fully staffed before project launch
• Create purchase orders and intercompany sales orders based on SOWs and actual hours worked ensuring all contractor payments are made while verifying accuracy of bill rate and allocated hours according to service agreements
• Assist finance managers with month end audits ensuring all project revenues are posted
• Provide SAP technical support to all PHE employees by trouble shooting issue and identify effective solutions
• Document current processes and instructional documents for end users and provide SAP training to project managers and project team members

Confidential, Thousand Oaks, CA

Project Management Associate

Responsibilities:

• Project associate for implementation of programs, process improvements, vendor engagements and Confidential acquisitions within Confidential Contingent Workforce Program Office (CWPO)
• Assisted projects to implementation by ensuring vendors and Confidential stakeholders met project deliverables per schedule
• Project leader for onboarding 350 Onyx contractors into the Confidential Contingent Workforce Program
• Managed and coordinated the Confidential sales expansion contingent worker new hires (500+); ensured all new workers were loaded into SAP, attended specialized orientation and received badging and provisioning
• Managed Confidential ’s Salesforce account
• Compiled monthly and quarterly trend analysis reporting: bill rate/market rate variances, rate analysis, job title spread, and full time equivalent (FTE) calculations utilizing Fieldglass and SAP data
• Analyzed, prepared and distributed reports and metrics used as decision making tool for senior management
• Identified process improvements, e.g., modifying SharePoint attributes for improved reporting, streamline current processes by recommending new tools such as DocuSign
• Created new Contingent Worker onboarding forms and workflows in SharePoint
• Designed and developed operational SharePoint sites for onboarding contingent workers in Confidential Puerto Rico & Europe
• Created and published CWPO documentation and forms on corporate website
• Liaison and problem solver between hiring managers and the CWPO onboarding team
• Protected confidential contingent worker information by collaborating with Confidential Privacy Office to ensure new forms and processes adhere to current policies

Confidential, Burbank, CA

Project Manager

Responsibilities:

• Project managed and implemented ahead of schedule the 2014 Affordable Care Act (ACA) project
• Collaborated with multiple departments to identify deliverables and create a project plan and schedule
• Partnered with product manager to document plan benefits, rate grids and regions
• Communicated cross-functionally to ensure marketing documents were reviewed and approved according to timelines
• Monitored and assisted with the migration of existing Kaiser members to the 2014 ACA compliant metallic plans
• Created and submitted KPIF rates, benefits, regions and business rules for the 2014 metallic plans to the Rates and Benefits Information System (RBIS) the portal managed by Health and Humans Services
• Created and conducted UAT scripts on the RBIS portal to ensure CoveredCA generated accurate quotes
• Worked with system analyst to ensure ERP system was updated to support new plan IDs
• Created ‘System for Rate and Form Filing’ (SERFF) templates for the new metallic plans, benefits, rates and regions to be uploaded into Kaiser’s billing and quoting system
• Created Summary of Benefits and Coverage (SBC) for Kaiser On Exchange and Off Exchange plans
• Responsible for submitting enrollment statistics to Health Insurance Oversight System (HIOS) on a quarterly basis
• Created and submitted KPIF rates, benefits, regions and business rules for the 2014 metallic plans to the Rates and Benefits Information System (RBIS) the portal managed by Health and Humans Services
• Created and conducted UAT scripts on the RBIS portal to ensure CoveredCA generated accurate quotes
• Proofread marketing material to ensure accurate content and no errors before publication

Confidential, Woodland Hills, CA

Project Coordinator

Responsibilities:

• Drove projects to implementation ensuring all business and technical requirements were met
• Project Brief Assessment Process Owner (high level requirements and costs), facilitated meetings with SMEs and vendors to determine resources needed for each project
• Created Brief Assessment process and documented SOP with continuous process improvement.
• Created project funding requests through business case process by creating financial models which includes vendor costs, software/hardware costs, NPV and Payback periods
• Utilized project management tracking software to set project schedule, funding, reserve and allocate resources
• Responsible for project scheduling: aligning project phases, task, activities and milestones with release schedule
• Monitored and controlled project schedule, quality assurance, quality control and funding
• Reserved and allocated vendor hours ensuring they reported time based on SOW requirements, conducted monthly reconciliation to ensure vendor hours balanced
• Led cross-functional project team meetings with vendors, SMEs, UAT testing team, and Integration testing team
• Reviewed project deliverables, identified and resolved issues, documented changes, risks and issues
• Ensured all project deliverables had appropriate approvals according to SDLC compliance guidelines and the RACI charts
• Created change requests which included scope, time, cost and quality while ensuring all approvals were obtained according to SDLC compliance guidelines.
• Project Manager for small enhancement projects outside the SDLC framework

Confidential, Newbury Park, CA

Customer Service Department

Responsibilities:

• Responsible for managing all e-mail requests submitted on the company website
• Provided tech support to external customers: on-line resources; website navigation; password resets and track shipments
• Corresponded on a daily basis with the distribution center, marketing and editorial departments regarding shipments, publishing dates and textbook resource launch dates
• Learned the importance of internal external customer service