Summary

• Over 10 years of professional experience in IT
• Over 8 years of experience working as a project manager
• Strong experience managing projects using PM tools like MS Project 2000, Primavera Team Play, SharePoint, Work Bench, Clarity, Enterprise Project Server and Visio
• Six Sigma and PMP certified professional with expertise managing Application Developments, Integration and Infrastructure related projects
• Experience working with methodologies like Waterfall, Agile, Scrum and Strong familiarity with Six Sigma Methodology
• Experience in driving portfolio management strategy governance and tollgate control process creation and implementation roadmap definition and execution
• Experience tracking project status, managing project risks, schedules, and deliverables, and providing accurate reporting to customers and management
• Provided change management consulting and assess impacts of project scope and implications throughout project timeline, including development of strategies
• Experience with the development and management of project plans to ensure completion of complex and/or long-term projects within budgetary and scheduling guidelines.
• Expertise preparing project budgets, writing Project Charters, Project forecasting and planning
• Proactively and consistently mitigate risk through comprehensive assessment and contingency planning, developing and ensuring adherence to standards, best practices, and control and risk management procedures
• Experience with Change readiness, process and systems integration
• Responsible for leading project teams and managing activities associated with high-visibility projects that have significant risk, scope and complexity

Technical Skills

• Methodologies: Software Development Life Cycle SDLC Agile Scrum Waterfall ITIL CMMI Rational Unified Process RUP Rapid Application Development RAD TDD AQMS Six Sigma
• Business Productivity and Management Tools and Techniques: Clarity One PPM HP Project Portfolio Management PPM MS Project Server MS Project Open Workbench MS Office PowerPoint Excel Word Outlook SharePoint IBM Lotus Notes MS TFS HP Quality Center Visio Crystal Reports Oracle Business Objects PeopleSoft Financials TQM PERT Critical Path Analysis Gantt Charts

Areas of Expertise

Program Management Portfolio Management Project Management PMO Establishment Strategic Planning Change Management Process Re-engineering Risk Management RFP Tactical Needs Assessment Budget Management Business Case and Proposal Development Business Analysis Relationship Management Negotiation Consensus Building Team Coaching

Professional Experience

Confidential

Senior Project Manager

Roles and Responsibilities

• Worked on organizational process documents for the technical support to provide technical services that will be planned, managed, and measured based on the ITIL Service Management model of processes and procedures
• Infrastructure 24x7 Support Onsite and Remote management at Customer location.
• Creating process flow diagrams using MS Visio to ease the project implementation.
• Creating strategic plan for Continuity of Business COB with the consent of stakeholders.
• Identifying potential market and potential clients across Capgemini by conducting a market scoping study.
• Ensure smooth and seamless transition of business with 5D-project management approach.
• Create Service Level Agreement for new project implementations, signed off by service provider Client.
• Migration of data center for Capgemini to new location to overcome bandwidth, user login, latency problem to access the application.
• Budgeting for migration of projects and cost effectiveness for each process.
• Defining timelines for movement of existing processes and information without data loss.
• Smooth Movement of existing processes to new data center and creating new ids for existing associates.
• Responsible for hiring, infrastructure setup, legal approvals and UAT for each transition after receiving mandate from client.
• Setting up an operational workshop similar to existing ones in across globe.
• Ensuring the timely completion, handover to operations team.
• Management and coordination of third party vendors and contractors.
• Preparation of Operational deck for senior clients in USA providing an update on monthly operations performance across all the business lines.
• Coordinating to create capacity plan of technology resources
• Administration and deployment management of Applications on testing, staging and production.
• Apply business process reengineering approach at elevating efficiency and effectiveness of processes
• Analyze business needs and recommend alternatives for improving processes, services, or products
• Reporting the project status to client on weekly basis and discuss the hindrances and action plans
• Managed vendors for timely completion of work and procurements for the systems.
• Solution management to deal with the uncontrollable issues like procurement delays, social issues etc.
• Finalizing annual maintenance contracts with the clients and making regular visits for handling their grievances.
• Availability/Capacity and Security Planning and Management.
• Planning for IT solution to transfer data and feasibility study of the solution.
• Implementation of operations management tool.
• ID management for all the new users and transforming to existing users to new platform.
• Creating Continuity of Business plan for hardware and different location.
• Testing the continuity of business plan and assigning budget for the COB situation.
• Human resource management for new projects and hiring, training of new associates and creating the pool of talent
• Training juniors and help them grow up the ladder and be mentor to them
• Creating Service Level Agreement SLA between Capgemini other Capgemini entities or Third party vendor to manage outsourced sites.

Confidential

Senior Project Manager

Roles and Responsibilities

• Managed Enhanced Line Increase program that introduced 3 innovative capabilities in credit card industry. The program engaged 20 business technology teams and 10 business teams with estimated benefits of 15M over 3 years once it is implemented.
• Collaborated with various business area gathered business requirements developed program level Business Requirements documents.
• Developed work breakdown structures WBS , resource plan, and project schedule pan for the program.
• Coordinated, organized and directed various business technology and business teams participating in the program.
• Coordinated, recommended, negotiated, and indirectly managed resources required for the program delivery.
• Monitored dates, milestones and deliverables recommended corrective actions to ensure timely delivery.
• Manage program scope and change control processes.
• Identified, tracked and prioritized program issues and risks provided recommendations for resolution escalated the issues as needed.
• Facilitated program status meetings, prepared status reports and disseminated status information to key stakeholders.
• Ensured that the program documentation is completed, communicated, and in compliance with the company PMO standards.
• Managed Data Release project that provided business with set of new data attributes required for Risk analytics. The project was delivered by Data Warehouse teams.
• Managed development of DR plan, and DR test for Financial Reporting system that was converted from mainframe to distributed systems.

Confidential

Project Manager

Roles and Responsibilities

• Understand Scope, Resource and Risks of project by interacting with Business teams, ETL Architects and other stakeholders and prepare Statement of Work SOW for the project
• Conduct Kick-Off Meeting which started with the introductions, project overview, Initial project schedule and plan, Quality Management and communication standards, project teams and roles by involving all the stake holders
• Preparation of Quality Management plan, Risk Management plan, Project Schedule, Business Scope Master plan, communications management plans and taking care of budgeting activities which will assist in managing the project properly
• Create project activity list and prepare Work breakdown structure WBS elements to come up with a Project plan for HAP Data ware housing Project
• Conduct the Risk identification sessions to identify threats and opportunities and discuss about the mitigation strategies to include in the risk management plan which can be used at the appropriate time
• Interact with senior leaders and executives from various functional groups within the business and report the status of the project and be responsible for all project deliverables
• Conduct the Plan of the Day Meetings to discuss about the daily activities of the project and monitor the status of the project using agile processes and methodology.
• Work with the CMS Case management System , Pharmaceutical and various functional managers to get the requirements and monitor the work done related to the diagnosis codes and make sure the diagnosis codes are in compliance with the ICD10 compliance format.
• Prepare Project Status reports, Project metrics and distribute to Sponsors and other stake holders in the organization.
• Monitor and track Data Modeling work done by data modelers, responsible for COGNOS Reporting team deliverables and making sure all the ETL environments STG, ODS and EDW follow the data model without any deviations
• Make sure the project is on track and assist the team in reaching the goals and deliverables as per the timelines specified in the management plans

Confidential

Project Manager

Roles and Responsibilities

• Managed the Department's largest revenue generator, the Parks Reservations and Revenue System including all maintenance, support, and resources.
• Managed all IT applications throughout the SDLC, resource management and implementation planning.
• Managed in-house and contracted staff while providing direction to all development activities, training plans, leave schedules and performance evaluations.
• Reviewed ITB's and department standards and policies to provide quality solutions and successful project management.
• Managed and reviewed business processes and workflow to insure tha the solutions met the needs of the stakeholders.
• Overseen all development efforts, which included but not limited to Oracle, .Net, ASP.NET, VB, C , and Java.
• Conducted interviews and selection of new employees for my division.
• Managed software licensing and contracting of licenses.
• Applied project management methodology to all projects and development to communicate to stakeholders and successfully implement new solutions and enhancements to current systems.
• Manager to assist with the E-Grants joint initiative with the Office of Administration, DCNR, PCCD, and Department of Transportation. This including requirements gathering, evaluating and performing gap analysis with the ability to leverage an existing system
• Implemented new policies and procedures.

Confidential

Project Manager

Roles and Responsibilities

• Served as Manager of the Project Management Office, managed software development for 100 pure Java Internet applications.
• The position also involves the management of multiple projects and resources
• Managed a data warehouse effort, agency portal, content management, enterprise monitoring and notification system, support of the newly implemented web based inventory control order management system, and 6 other development projects running concurrently.
• Managed an operating budget of 50 million dollars.
• Conducted the Enterprise Strategic Planning and technical direction identification process to create a 3 year strategic plan.
• Moved the IT division to level 2 of the Capability Maturity Model CMM.
• Incorporated and enforced the RUP - SDLC and the PMI - IPEC methodology for project management Microsoft Project 2000.
• Implemented a quality control team to define a Total Quality Management TQM solution.
• Wrote several RFPs for the procurement of the standardization of various tool sets, process improvement evaluations and system implementations.

Confidential

IT Project Manager

Roles and Responsibilities

• Evaluate vendors for land permitting solution for the city of Milwaukee.
• Managed vendor selection through official request for proposal processes.
• Conducted contract negotiations. Hosted vendor for 1 week for in-house SOW workshop to reduce project costs.
• Ensured all departmental and technical requirements were documented and addressed.
• Responsible for technical, functional, and vendor team communication.
• Organized Initiation Phase events such as, kick-off, training, and analysis session to meet aggressive schedule restraints.
• Manages vendor and city performance to ensure schedule, budget, milestones, and deliverables are accomplished successfully.
• Responsible for change management within City departments during implementation for successful go-live.
• Reports to the City of Milwaukee Chief Information Officer.
• 2.5M project implementing land permitting software for permitting, licensing, and inspections
• 100 team members City Departments and Vendor Cost Savings of 2.3M from negotiations
• Savings of 455K in implementation cost from SOW workshop hosted for due diligence and narrow scope
• Business Development: SOW development, contract negotiation, cost and work proposals, solicitations, contract responses, marketing and sales, milestone and deliverable completion
• Change Management for implementing new software changes to the work force operations and for maintaining proper communication during implementation.

Confidential

Sr. Business Systems Analyst

Roles and Responsibilities

• Conducted detailed and comprehensive Business Analysis by working with the IT staff, Business Staff, SME's, and other stakeholders to identify the system, operational requirements and process improvements.
• Participated in State Wide Managed Care Expansion Project.
• Worked with various Managed Care Organizations to receive proprietary encounters in 837 Encounter transactions.
• Documenting gathered Business Requirements from Business users, Stake Holders and SME's.
• Training and mentoring team to ensure tasks are completed on time.
• Worked with Project team to identify risks if requirement is not followed.
• Organized internal meetings with team members to ensure to meet the requirements.
• Wrote Test Scripts for various System Change Requests SCR
• Worked on validating EDI 837 claims.
• Propose different strategies to implement HIPAA 4010 in the new MMIS system.
• Interprets Claims Processing Business Rules, tests against MMIS functionality and translates differences into System Enhancements and/or Functional Defects.
• Worked on writing and prioritizing User Stories, Test Scripts and Test Scenarios.
• Participating in Mapping Data elements from existing proprietary Encounter Data record Layout to proposed 837 Electronic format.
• Analyzed System Impact including MMIS Tables, Windows, Reports and Interfaces to external entities.
• Maintained the Traceability Matrix table to uniquely trace the identified business requirements to general design to testing as proof that requirements requested have been developed into a solution and that it has been tested and tracked.
• Plan, document, evaluate and track testing results to ensure system applications are free from defects
• Research on various MMIS functional areas that have impact/nonimpact for 837 Encounter Process.
• Gathering requirements on Batch Edits that applicable to 837 Encounter project.
• Working with different team to resolve production and testing issues.
• Assisting team during testing as needed to ensure to meet the implementation deadline.
• Tested EDI 835,837, 277 and developed Test Cases, High-level test Plan.
• Participated in analysis and design walkthroughs, as well as project meetings with the MCOs.
• Ensure that quality processes are carried out throughout the implementation.
• Participated in validating and production implementation of various projects.

Confidential

Business Analyst

Roles and Responsibilities

• Prepared the Business requirement Document BRD and system requirement document SRD for the enhancement of the existing services.
• Created workflow diagrams, UML diagrams, process models, activity diagrams, use cases, for incorporating design changes in the system.
• Provided report analysis that differentiates both existing Medigap plans as well as the newly modernized Medigap plans.
• Differentiated enrolment between legacy plans and CPSS plans for enrolment and finance.
• Developed an automated approach for capturing all 837 data received that supports claim utilization and reporting.
• Did gap analysis and impact analysis for the new Medicare PPO product.
• Developed business requirements for online pricing tool for Medigap product.
• Developed business requirement for online web form for capturing application information
• Requirements Gathering Analysis always ensured HIPAA Compliance Auditing.
• Analysis and Design of existing transaction sets, and modification of these transaction sets to ensure HIPAA compliance.
• Created, executed and translated manual test cases and scenarios into automated test scripts in order to validate functional requirements using HP Quality stage.
• Extensively worked Claims, Enrollment, Eligibility verification for Members and Providers, benefits setup, and backend payment cycle.
• Worked with 276/277 transactions where exchange is used.
• Coordinated the upgrade of Transaction Sets 270, 271, 276, 277, 837, 835 to HIPAA compliance
• Conducted Risk Analysis to identify the risks associated with developing the patches, and formulated a Mitigation Plan to eliminate or reduce risks of high severity and any major effects.
• Conducted JAD sessions with business SMEs and developer.
• Collaborated with Quality Assurance Analyst in testing.
• Developed test cases and performed UAT testing for all the files and reports