FA Learning and Development Training Manager Resume Tempe, AZ - Hire IT People

SUMMARY

Results - driven, innovative executive with extensive training experience within the field of education.
Accomplished researcher who turns challenges into building blocks to learn new technology, master advanced skills, and streamline processes.
Maintains a high degree of customer service for all support queries and leverages strong analytical and documentation skills.
Success in developing training both within the classroom and virtual, as well as customize presentations specifically designed with the audience in mind.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential, Tempe, AZ

FA Learning and Development Training Manager

Responsibilities:

Liaise with various levels of personnel to determine specific training needs and design impactful training programs and streamline efforts and promote productivity.
Establish training strategy, communication, project plans, and consistently anticipate potential risks. Additionally, hold responsibility for facilitating in classroom and virtual training for New Hire, Refresher, and Upskill development. Conduct evaluations to identify areas of improvement within the financial aid curriculum. Create cutting-edge presentations, keeping in mind the needs of the audience, and utilizing adult learning theory and instructional techniques.
Acknowledged for delivering exemplary customer service, and technical support through analysis and problem resolution to enable installation, maintenance, and education on an array of software technologies.

Confidential, Tempe, AZ

Student Finance Planner

Responsibilities:

Conducted preliminary financing interviews with new students. Provided students with accurate information in regards to the application process, loan counseling, and their eligibility for State/Federal financial assistance.
Additionally, ensure students were aware of their full financial obligation.
Submitted completed financial files to the Financial Aid Audit Team for review and approval status.
Delivered exceptional customer service by effectively answering all student inquiries regarding financial status.

Confidential, Columbus, OH

Asset Recovery & Remarketing

Responsibilities:

Held concurrent responsibility for the collection of all delinquent accounts, conferring with members by telephone in attempt to determine reasoning for overdue payment. Coordinated with member for possible extension of payment or other alternate arrangements where appropriate.
Adhered to all established asset recovery policies and procedures. Demonstrated effective skip tracing techniques and collection strategies to develop leads on customers and vehicle locations. Leveraged strong interpersonal skills in establishing strong working relationships with third party vendors, auditors, examiners, and management.