SUMMARY

• Extensive experience as a Project Coordinator in the field of information technology with a focus on system implementation and training, project control, quality and financial management.
• A hands - on team player skilled Confidential planning and on-time execution and delivery.
• Core strengths are project management, organization and training, with considerable experience in communication across multiple levels of personnel, management, and cultures.

TECHNICAL SKILLS

• SAP Financial
• Planning and on-time execution
• Communication Skills
• Training and Organizational Development

PROFESSIONAL EXPERIENCE

Confidential

Project Coordinator

Responsibilities:

• Managed and administered the overall Project Budgets ensuring the correct processing of human and hardware resources, software, and other costs. Developed tools and procedures to ensure the sound accounting of project finances, forecasts, accruals, and the re-classification of costs. Served as the designated point of contact for project issues, documentation, invoicing and billing
• Provided assistance to the project managers in driving departmental adherence to timelines and schedules by monitoring significant project checkpoints and producing milestone reports
• Managed the resource procurement and on-boarding process including securing, inducting, coordinating and rolling-off contract staff
• Coordinated project meetings including the creation of agendas, preparation of collateral materials, documenting meeting minutes, and distribution of materials

Change Control Board Coordinator

Confidential

Responsibilities:

• Contributed to the creation, efficiency and success of IT Change Control Board (CCB) by managing meeting facilities, conference bridges and WEB meeting availability. Prepared and distributed agendas and meeting minutes, results and actions.
• Responsible for review and quality assurance of all Request for Change (RFC) submissions to ensure accuracy and adherence to audit requirements
• Responsible for updating CCB website with CCB meeting results, Change Control processes, and training schedules. Ensured all CCB process and guidelines were accurate and available to the organization
• Responsible for organizing, scheduling and delivery of training classes to IT personnel, both on and off site, on all aspects of the Change Control process.
• Designed and developed Change Control Dashboards providing statistical data analysis. The Dashboards provided senior management with key metrics that enabled management to identify areas of improvement and non-compliance, and supported the decision making process

Confidential

Operations Manager

Responsibilities:

• Directed all administrative and operations activities; including pier schedules, airport and hotel logistics, implementing safety procedures and training, and related duties for a team of 100+
• Responsible for communication with the parent company, cruise lines, ships officers and crew, government officials, port agents, unions, and vendors regarding operations and planning
• Ensured operations were carried out in accordance with budget and service goals of Gateway Guest Services, while meeting or exceeding the guidelines, policies, and quality assurance goals of the cruise lines.
• Accountable for the initial office setup, daily office support, management of staff, hiring and training employees, and planning, assigning and directing work
• Coordinated, planned, and execute client special events, inaugural ship visits, independent and special needs groups, and charters
• Served as the primary referral point for guest issues; which frequently required instant decision-making and problem resolution to provide a positive customer service experience

Confidential

Owner

Responsibilities:

• Design and development of sales and go-to-market presentations for a company that specialized in helping businesses achieve their growth initiatives by creating and building enduring products for specialized markets
• Formatting, proofing and production of proposals, process guides, and methodology templates for a major technology/services company
• Designed, documented, and implemented practice guides and office tools/template for a ground operator for a major cruise line. The practice guide provided standardization and improved customer service for VIP guests. The tools and templates provided the ground operator with standard templates for personnel scheduling, hotel meet-and-greet management, and land-tour and document (passport) tracking

Confidential

Treasurer/Board Member

Responsibilities:

• Streamlined organization manual financial process by evaluating and implementing financial software resulting in 45% time saving
• Defined, documented, and implemented operating procedures, standards and methodologies resulting in the significant improvement of the organizations operations
• Actively engaged in planning and coordinating activities, interfacing directly with local businesses, Military and non-Military personnel from NATO, and the Embassies of the United States of America and United Kingdom
• Worked effectively with people from different social and cultural backgrounds

Confidential

IT Specialist - Service Delivery Implementation

Responsibilities:

• Interfaced with various levels of management across several organizations within multiple companies to help manage, review, develop, and document risk mitigation and interdependencies associated with major projects
• Facilitated and managed meetings with internal, clients, and client outsource providers across multiple locations, local, remote and international ensuring that participants provided identification of business issues and ensure consensus was achieved on solutions adopted
• Planned, organized and executed on a broad range of projects with 100% successful implementation. Conducted Project post mortems and created recommendation report(s) in order to identify successful and unsuccessful project elements
• Selected to participate on a diversified team charged with the responsibility of expanding company business and revenue opportunities within the Confidential &T account

Confidential

Technical Manager

Responsibilities:

• Served as Primary Interface for technical issues relating to system design, testing, and implementation issues. Skills used in coordination, planning and execution resulted in the successful implementation and production realization of many significant software upgrades
• Provided direction and guidance on the development of methods and procedures relating to operational standards, compliance, and quality initiatives
• Designed, developed and delivered training programs to Customer Services Representatives in regional data centers, and support personnel for Corporation ITS. Training seminars utilized both local and remote delivery techniques. Courseware and guides were developed using a range of different PC software products
• Duties included directing the communication between cross-domain working groups charged with identifying and addressing problems with operational issues
• Instrumental player in many of the key business initiatives and the technical level assigned to streamline operations and improve revenues