Qualifications Profile

• A solutions-oriented Manager of Capacity Planning and Performance Engineering with a proven track record of effective large-scale systems design, testing, planning, support, analysis and performance tuning. Company Wide Linux Virtualization and migration into Cloud, network design, root cause identification and mitigation, implementation of security systems projects, budgeting, and enhancements. Point lead on numerous multi-million dollar improvement and optimization efforts. Proficient in the analysis, improvement, and problem management of a wide range of server, network, and end user systems functions, processes, applications, and hardware including SaaS and Cloud design.
• Emergency response lead to mitigate potential password reset issues due to massive reset initiative, including 10,000 VMs sized and built, full flow analysis to ensure stability, and fulltime monitoring of the resets, system usage and stability, and usage analytics to ensure success resulting in various accolades and recognition
• Full architecture design and redesign for infrastructure migration efforts
• Architecture and consulting for Cloud integration and migration
• Led from start to finish numerous multi million dollar efforts including Design, Testing, and implementation with performance analysis and reporting.
• Day to day work involving capacity planning, Architecture, as well as ensuring all in house and 3rd party vendor products and code performed well within the infrastructure as well as performance reporting and tuning for possible tweaks and improvements
• Designed and implemented various testing solutions, including repeatable processes for new hires and junior level members to follow.
• Proficient with performance monitoring tools including, BMC Best1 Performance Assurance for UNIX, Linux, and Windows, CA Wily Introscope for WebSphere and Apache
• Led the designing, testing, and implementing all IT equipment for a 1.2 million square foot warehouse project.
• Full design of fiber and copper network from start to finish. Implementing Spanning Tree Protocol in network design for redundancy. Documented design using Visio for other employees to reference
• Experienced in systems administration function on Wintel, UNIX and Linux platforms with proficiency in migrating and upgrading large-scale network environments and applications.
• Skilled project leader, able to direct multiple tasks effectively and master innovative software and tools highly motivated and extremely dependable team player
• Full disaster recovery planning and testing
• Work with various vendors to find cost savings solutions for future hardware purchases and upgrades
• Onsite vendor manager for 35 consultants
• Passionate about performance tuning, business analytics, and reporting
• Two patents authored and pending

Core Competencies:

Technical Background

Professional Experience

Confidential

Senior Manager Performance and Capacity Technical Operations Analytics

• Managed and drove the emergency allocation, sizing, and provisioning of 10,000 VMs across numerous pools and platforms to support the largest password reset in history due to a data breach keeping the site up without incident
• Change Management Leader Utilizing industry standard process flow and sign offs.
• Initiated Think Twice Testing for all change requests and implimentations
• Initiated and drove Utilization Efficiency for all of the eBay Inc. infrastructure driving up utilization and driving down overall footprint of gear in DC's
• Rebuilt the team entirely while also managing up promising resources and resetting expectations
• Multi-Datacenter sizing, planning, and budgeting
• Cloud Infrastructure design, planning, and SKU research and selection
• DCG implementation, multi-tenant and quota based cloud planning
• PUE lead to drive down power consumption in our datacenters while keeping compute resources high
• Extending the Capacity forecasting from 12 months to 36 months using repeatable templates with set expectations
• Yearly budgeting work with finance and supply chain to call out needs, expectations and justification on purchases
• Full documentation management for best practices, forecasts, team management and goals All within Confluence Wiki
• Weekly Senior Executive reviews and presentations on State Of Affairs and Efficiencies
• Efficiency Leader to help drive down over-expansion due to massive listings growth and the gear needed to support it YOY
• Consistent SLA reviews with internal customers and teams to ensure we are exceeding expectations and what we can do to continuously improve our service offerings
• Tool reviews and consolidation, including in-house designs leveraging Hadoop for Analytics
• POC research into Mesos and viability within our organization POC moving forward as success criteria has been met
• Working closely with Supply Chain and vendors to both drive down ordering lead times and costs
• Consistent performance and capacity reviews for FE pools, DB, Network, LB, and Data Platforms to ensure we are safe from Capacity Incidents, our gear is landed within appropriate time frames for just in time Capacity On Demand capacity needs
• Ensuring that gear purchased is needed and in use while maintaining SLA levels of Warm Cache, driving down Cold Cache and Faulty Assets
• Actively began monitoring our LB's for capacity issues for proactive actions
• Implimented ITIL practices and Operational Excellence practices for repeatable processes

Confidential

Senior Performance and Capacity Manager

• Supporting multiple clients and customers in daily operations and performance - including Symantec and Universal Music Group
• Leading a highly skilled team of engineers and DBAs
• Leading Change Management Processes in regards to all patching, upgrades, and changes Six Sigma Methodology
• Capacity Planning and management of entire infrastructure, including multiple datacenters
• Architecture design and planning
• Cloud and SaaS research, design, test, and implementation, including grid, multi-tenant, and On-Demand Computing
• Identification and implementation of new projects and their respective servers, application needs, and user demand
• Monthly and yearly forecasting / trending for both storage and server hardware and design pieces
• Managing day to day workloads, projects, and initiatives
• Driving multiple efforts to increase performance, documentation, and overall customer satisfaction
• Working closely with the team to ensure we are meeting customer expectations with the products and modules, finding ways to improve our processes, our performance, as well as our functions
• Reviewing yearly and quarterly budgets, finding highly skilled and knowledgeable new hires, ramping up our deliverables and steering our explosive growth
• Identified areas of weakness in the way we currently collect and analyze data, including ways to automate the collection and reporting, updating in house and 3rd party tools
• Defined and delegated various projects to engineers in order to get our infrastructure reporting and analysis up to a highly proactive level
• Worked with fellow Operations Manager to better define workloads and how we manage them across teams
• Spearheaded the implementation of a client wide CMDB and the ongoing auto-discovery process
• Worked with various venders to help negotiate preferred pricing models as well as upgraded tool suites and support, including the negotiation of 81 reduction in cost of our upgraded monitoring suite and watchpoints
• Design architecture across the entire infrastructure, including all storage pieces, fabric switches, etc.
• Design architecture for new projects and their respective servers, application needs, and user demand
• Monthly and yearly forecasting and trending for both storage and compute hardware and design
• Developing monthly and yearly budgeting forecast, including ways to save clients money, trim down wasteful spending, and forecasting better use of currently allocated hardware

Confidential

Senior Capacity Planning and Design Engineer

• Architecture design and redesign for virtualization rollout and planning
• Design and oversee implementation of Cloud migration, including feasibility studies, presentations, and capacity planning for future growth and usage
• Design and implement all aspects of capacity planning for internal infrastructure from the ground up, champion and pioneer the actual capacity planning initiative
• Responsible for technology infrastructure identification, design, and migration across the entire enterprise, including all applications and servers, with feasibility and cost studies.
• Develop and Analyze all application performance metrics and benchmarks across all platforms in the enterprise.
• Server Optimization through discovery and identification of server for virtualization using OVM and reducing the overall footprint by 66 with a proactive design approach.
• Storage Optimization and enterprise analysis.
• Design, architect, and size all server hardware, including all storage solutions, while following all SLA requirements
• Designed numerous test scripts with LoadRunner, including the creation of various templates to follow
• Work with business partners and application owners to develop fully scalable application performance models sized 18-24 months and scalable to peak loads and product release forecasts
• Working directly with application coders on various projects to migrate from current OS X, Windows, and AIX platforms over to virtualized Linux hosts.
• Review all design and sizing proposals and finalize overall design, size, and implementation plans, including final sign off for implementation.
• Prepare application performance reports and sizing estimates for upper management and application teams, using JMeter and various other tools for charting specific metrics, etc.
• Identifying and implementing best practices and repeatable processes.
• Ensuring performance, hardware footprint, and scalability all improved in every study and project.
• Working with the purchasing group to secure recommended hardware, licensing, etc.
• Working within the Windows, Linux, AIX, and OS X teams to identify and implement migration plans and verify feasibility.

Confidential

Senior Capacity Planning Performance Analyst

• Responsible for technology infrastructure architecture and design.
• Provisioning for managed services and special services that includes capacity management, performance monitoring, virtualization, Clustering, Storage, databases, Middleware, load balancers, provisioning process management, governance, and provisioning request workflow intake
• Develop and Analyze all application performance metrics while following the Six Sigma DMAIC project management processes
• Server Optimization through discovery and identification of server for virtualization using Vmware for Wintel, Linux servers, AIX LPAR and Solaris 10 Zones reducing Citi 4 business units server footprint from 21K to 12K. Storage Optimization through discovery and identification of storage that can be Re-tier, Re-raid and Re-claim
• Size server hardware while following all SLA requirements
• Work closely with application owners and business analysts to develop application performance models sized 18-24 months and scalable
• Working with application coders on various projects to migrate from current IIS platforms over to virtualized UNIX WebSphere
• Regular consultations with the procurement team to research various hardware options
• Working within the Windows, Linux, UNIX architecture.

Confidential

Senior Capacity Planning and Architecture Engineer

• Senior Capacity Planning Engineer in charge of all bank and Merrill Lynch data center growth, assessment, consolidation, and application code reviews.
• Using industry performance metrics to appropriately size multi-platform environment based on user count, user growth, functionality changes, and transactions per second.
• Working directly with developers to better understand their application and the functionality as well as outlining possible areas for review and performance tuning.
• Working within the architecture sphere to better align and design for optimal performance of all JAVA components.
• Single POC for all Merrill Lynch growth and consolidation projects across multi-tiered architecture, including WebSphere, UNIX, VMware, Apache, IIS, Windows, DB2, Oracle, SQL, and MySQL.
• Full cycle completion of multiple worldwide projects under constrained timelines
• Personally saved the company budget dollars by reallocating and decommissioning underutilized or misappropriated hardware
• Worked hand in hand with application developers to identify possible conversions, code reviews, performance tuning recommendations, as well as possible alternatives
• Proactively wrote white papers and runbooks outlining best practices and guidelines for specific analysis procedures and what-if scenarios

Confidential

Linux Operations Manager

• Senior administrator supporting extensive WebSphere environment WAS 6.1 and prior versions .
• Providing 24x7 support for applications as well as capacity planning and architecture design.
• Working across various projects for design and planning to accurately plan for new application and implementation.
• On call support to achieve 99.5 system up-time.
• Charged with implementation of code and software updates.
• Personally working with application areas to identify best practices and automation procedures.
• Personally identified and implemented web trend software including a dashboard for upper management reporting
• Shell scripting
• Created numerous playbooks for common issues and fixes
• Performance Tuning and Monitoring
• Rotating On-Call support
• Introducing server changes into development and production environments
• Single POC support across various production environments and applications
• Provide assistance in Root Cause analysis
• Created standard repeatable processes for Analysis, specification development, and documentation monitoring environment

Confidential

Senior Capacity Planning and Performance Analyst

• Performance Manager for services of all phases of WebSphere WAS 6.1 and previous versions and UNIX performance testing, implementation, administration, and capacity planning.
• Previously developed skills are also utilized for various assignments involving systems administration of Windows, WebSphere, Jboss, and UNIX platforms including HPUX, Sun, and AIX computing platforms, as well as Red Hat Linux.
• Implemented various versions of Tivoli Storage Manager 4.2->5.2 on both pSeries and x86 hardware utilizing STK 9740's, IBM 3583/3584, SpectraLogic 64K, as well as FAStT 600, ESS, and Hitachi DASD.
• Various projects also include DB2, Oracle, or SQL performance tuning and administration.
• Have worked full time at the same customer location since early 2004 working on a variety of long term projects all involving Windows, WebSphere, and UNIX performance and capacity planning.
• At the same time, I also worked closely with end users of applications to ensure the software was providing relevant data, performance reporting and alarming functionality in order to ensure the optimal performance and availability.
• Day to day activities include system analysis and administration on UNIX and Windows servers and reporting my findings to the various projects and areas.
• These findings include whether or not the new applications will introduce threats to the infrastructure and or shared servers.
• Performance reporting on any new applications or code, reporting on various metrics, including CPU cost per transaction, paging, memory utilization, swap, and response time using BMC, Wily, and JMeter
• All testing was designed using Silk Performer and LoadRunner
• My findings also include ways to mitigate any and all possible infrastructure threats.
• Led multiple high profile projects from a performance testing and tuning perspective
• Promoted to lead analyst
• Delegated work when necessary as some analyst were not as busy as others
• Worked hand in hand on various projects to assist in identifying areas to increase performance on various applications and platforms using industry standard metrics, such as CPU cost, Memory utilization, swap, Paging, I/O, CPU wait, etc.
• Worked with various vendors to help develop performance tests as well as analyze the performance from these tests
• Promoted to onsite manager for vendor and all of our consultants
• Promoted to team lead within unit
• Personally identified and mitigated numerous cost saving tuning parameters on various servers and applications

Confidential

Lead Engineer / Architect

• Provide network, server, desktop, and hardware support for 1.1 million sq. ft. warehouse. Supporting HP UNIX, MC Service Guard, Sun Solaris, and Windows 2003 Server, Windows NT Server, and Win 9 x environment.
• Managing critical backups using Legato Networker on UNIX and NT servers, as well as disaster recovery planning.
• Instrumental in design and layout with the network for the new warehouse. Managing and overcoming all IT roadblocks encountered while designing and planning a new infrastructure.
• Designed and drew out entire fiber and Copper network for 1.1 million sq. ft. warehouse
• Built company domain using Windows 2003 Servers, including Active Directory, IIS, terminal services, file and print, and Exchange server. Supporting and maintaining all Active Directory User objects, computers, and implementing various group policies.
• Utilizing and maintaining Windows 2003 servers clustered. Using the integrated Windows Clustering in Windows 2003. Currently 2 node clusters but within 2003 we have the ability to utilize up to an 8 node cluster for future expansion.
• Using WMI as primary scripting tool for use on the Windows network. Documented templates for others to learn WMI as well
• Researched, built, and maintain Microsoft SUS server for end users to pull software updates from our local SUS server rather than pull from the internet.
• Configured and deployed RF Equipment, 52 wireless Cisco Access Points, Cisco routers, switches, and hubs.
• Using MacAfee Enterprise Edition for our virus scan solution, also using EPO to document and administer all updates and versions enterprise wide.
• Served as IT Point of Contact for the planning of the new warehouse. In doing so served on high level team to research and develop lists and standard operating procedures to follow. By doing this all team members would be provided a documented methodology on what tasks need to be completed in accordance with design and protocol standards, as well as what exactly was expected.
• Specified and ordered numerous UNIX and NT servers, as well as workstations to meet the business needs of the company
• Supporting MC Service Guard Clustering for redundancy on HP-UX servers. Utilizing this creates an automatic failover to back HP-UX server in the event of a disaster
• Supporting 52 wireless access points as well as fiber and cat 5 network connectivity
• Documented and drew all connectivity points as well as troubleshooting guides for all servers, routers, switches and fiber panels

Confidential

Manager Of Technical Operations Performance

• Provide network, application, and hardware support for a 2,500-user base and senior management. Administer hybridized network system utilizing Windows NT/2000 and Netware.
• Built and maintain Linux and UNIX servers, Print servers, and maintaining Linux and UNIX user accounts and logins.
• Built, administered, and documented Samba on SuSe Linux server. Used for file and print on Windows domain
• Migrated well over 2000 in house users and numerous NT 4.0 servers over to Windows 2000 Pro, Windows XP, and Windows 2000 Server Standard and Advanced .
• Migrated from Exchange 5.5 over to Exchange 2000, including all mailboxes and public folders. Implemented Blackberry on Exchange servers for the use of personal RIM devices.
• Administering company DNS and WINS server and making sure all entries are up to date and still attached to network, removing any components that have been decommissioned and documenting all actions taken.
• Engage in communication with system users to ascertain and resolve IT roadblocks. Lead Administrator handling supervisory duties.
• Provide executive support for Director and above level management on IT issues. Maintain network and database security compile network security reports for senior management.
• Liaise with vendors to coordinate hardware and software acquisition and resolve application issues.
• Coordinate and perform hardware and software installations and de-installations, maintenance, and break-fix repairs, including warranty and non-warranty support for IBM, Compaq, Dell, HP, Toshiba, Lexmark, and Xerox hardware. Maintain integrity of parts and equipment database.
• Delivered hardware and software solutions to departments and management resulting in direct improvements in employee productivity and revenue.
• Instrumental in administration, migration and conversion of 2500 users from Novell/NT hybrid to Windows 2000 Active Directory network implemented conversion from Novell NDPS to Windows 2000 printing solution
• Implemented MySql in test environment
• Using integrated Windows 2000 Advanced Server Clustering Service for two node clusters for better redundancy and availability.
• Researched, documented, and implemented SAN solutions for upper management
• Built Access databases to automatically pull user account and computer account information to keep on file for all end users. Using these databases to keep track of users, computers, and IP's used on our network.
• Head of Windows 2000 Research and Development team.
• Wrote various WMI Scripts to use as part of our login scripting. Collecting all forms of data from Usernames, machine names and SID's, disk and PC information, etc.
• Took part in two year testing and production support of Citrix environment, built on Windows 2000 servers and using the Thin Client for End Users..
• Head of all Hardware troubleshooting and diagnosing, including servers and workstations.
• Coordinated resolution of over 3500 documented trouble tickets.

Confidential

Technical Analyst

• Deployed and supported all NT machines on current network. Configure machines to match company standard. Manage ports and network connectivity on machines throughout the office.
• Install, configure, and network workstations.
• Manage ports for workstations, including activating ports as new workstations were deployed.
• Troubleshooting all software on workstations, including Office Suite and other in house applications.
• Configured all client connections for our system
• Created documentation for training on supporting these programs and users.
• Setup new clients' connections through Pro Com Plus to connect to our database for online management.

Confidential

Information Technology Consultant

• Brought on board to design the entire network for office from the ground up.
• Set up all hardware through out the office.
• Built file servers and primary domain controller. Ran all cat 5 cabling, and deployed 32 NT machines for use on network