Project Manager Resume Profile

PROFESSIONAL

IT professional with extensive experience in management, project management, and system administration, providing cost effective solutions and quality services required to solve business problems and increase company productivity. Excel in Service Management and developing relationships with clients, colleagues, and vendors. Exceptional problem solving skills. Work well in high-pressure environments, responding effectively in crisis situations. Specific areas of experience:

Project Management	Technical Management	IT Operations Management
Business Relationship Management	Service Desk	Financial Supplier Management

PROFESSIONAL EXPERIENCE

Confidential

Provide software services for remote sales team.

Confidential

Managed retail sales team responsible for department sales, profit/loss.

Confidential

Reporting to VP Sales Marketing, responsible for direct product sales of optical data storage in all market sectors

Confidential

Full-time parent supporting career advancement opportunity for spouse.

Confidential

Planned, directed, and managed infrastructure/application development projects through preparing, execution, and closing phases utilizing PMI methodology. Project metrics including timelines, scope, budget, and customer satisfaction directly impacted annual incentive plan.
Led design/build-out for multi-million dollar development, integration, and test labs supporting Project Lightspeed AT T Triple Play .
Triple Play Program consisted of 6 projects that were completed on-time and on-budget. Received accolades from Business Unit EVP on IT performance in delivering solutions and meeting aggressive business schedules.
Led variety of other projects that included TPA Third Party Access, VASTERA application/infrastructure upgrade, Reverse Logistics Outsourcing, and CDMS upgrade.

Confidential

Reported to the Vice President of Operations and directed 100 IT Professionals with annual budgets up to 19.8M. Achieved departmental goals to meet/exceed Service Level Agreements, consolidate services, and reduce expenses in Data Center Operations, Network Services, and Engineering Services.

Confidential

Transformed mediocre support organization into a well-respected, highly effective Service Management team. Directed staff of 20 IT Professionals providing Enterprise support services including UNIX and Windows desktop, Data Center, and Service Desk.

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