SUMMARY

• I feel I would be an excellent match for this position given my prior experience. Please refer to resume for detailed experience:
• Successfully managed multiple QA and project teams; the largest team I was responsible for consisted of 150+ offshore and onshore contractors and 43 full time employees with an annual budget of 10M.
• Currently hold a Testing Certification (CSTE - Certified Software Test Engineer) and am in process of completing the ISTQB (International Software Testing Qualification Board) certification. Both certifications require continuous education within testing and process disciplines including CMMI (Capability Maturity Model Integration), IEEE (Institute of Electrical and Electronics Engineers), and exposure to Six Sigma. I am also skilled in multiple SDLC methodologies, including Waterfall, Iterative and Agile.
• Created and implemented a multitude of processes which required training and management of QA SIT and business UAT teams with various levels of quality maturity.
• 6 years experience managing Data Warehouse projects (Informatica/Oracle/SQL Server).
• Highly experienced with offshore/onshore resource model (8+ years).
• QA field for over 15 years; 10 years of that within Test Management.
• Possess excellent organization, analytic, verbal and written communication skills and I’m extremely detail oriented.
• I am open to relocation.
• I appreciate you taking the time to review my credentials and experience. Thank you for your consideration and I hope to speak with you soon.
• Employment in a challenging, progressive company with an innovative spirit and high ethical values.
• Utilize my exceptional organizational and management skills to lead and implement new technologies, processes and standards within a team environment.
• Creating efficiency as well as providing quality service and products both internally and externally. I am a strong team player and excel within the following areas:
• Building, mentoring and managing high energy quality teams
• Highly analytical, detail oriented and process centric with strong problem-solving skills
• Extensive experience in creation and ensuring adherence to various SDLC and Quality Assurance methodologies
• Detailed knowledge of software development lifecycle and quality assurance methodologies
• Excellent written and verbal communications
• Strong interpersonal and communication skills across all management levels
• Excellent time management skills with ability to multitask and work independently, with minimal supervision
• Flexibility to adapt quickly to change
• Assertive and determined to find answers and resolutions; proactively provide solutions to potential issues/concerns/roadblocks

PROFESSIONAL EXPERIENCE

Confidential, Phoenix, AZ

Assistant Vice President - Consultant II - Systems Engineer

Responsibilities:

• Assist in creation of business requirements.
• Meet with line of business executives and technical teams to review design and requirements associated with new functionality.
• Hire, manage and mentor Test team members; both onshore and offshore.
• Lead, manage and forecast resource needs to meet quarterly and monthly project and break fix deliverables. Projects varied in complexity and size; 100K to greater than 100M.
• Develop curriculum and train SIT and UAT resources on new and existing functionality.
• Train and mentor Online Banking testing teams on products, data requirements and offer strategies.
• Create, manage and administer team Discovery and SharePoint sites.
• Team member/SME standardizing and implementing Modular Testing used for creation and implementation of both manual and automated test scripts.
• Develop all team standards, procedures and templates that simplified and unified testing across the team.
• Work closely with technical and business teams in setup of card campaigns, source codes, fee schedules, rewards and associated product disclosures. Also work with AT&T (vendor) in regards to disclosure and product setup.
• Train team on complex data requirements and business strategies as enhancements were implemented.
• Analysis of complex requirements. Work closely with Business, Development and Project teams to clarify ambiguities and fix all defects during Design and Execution.
• Create test scripts, acquire and condition data, develop training materials and support execution of Card testing for the UAT lab in Charlotte.
• Quality Center reporting as related to Project Status, Defect Tracking and Test Management for key stakeholders.
• Creation of Test Objectives, Testing Workbook (Conditions & Scripts) and Test Plans.
• Created and Administered SharePoint and Discovery sites for team use.
• Created all templates, procedures and training materials for team.
• Created Modular Testing script methodology which streamlined development of test scripts and framework basis for automation scripts.
• Numerous Gold, Silver and Global Recognition Awards for my excellence in delivering critical projects and proactively identifying and resolving issues which provided substantial project savings.

Testing Coordinator

Confidential

Responsibilities:

• Manage and Lead E2E Cross Channel Representment testing for Consumer Card projects. This includes creation of test scripts, identifying and securing data and lead representment testing across all card sales channels (Retail Banking Center, Call Center, Mobile and eCommerce/OLB) to ensure products, offer flow and pricing are consistent across all channels.
• Review test results for each release and present examples of the changes to the Executive team and Legal for production entry sign-off.
• Work with internal Audit team to address audit concerns within the Risk & Compliance testing process.
• Quality Assurance of all Airline Operation applications including Reservations, Customer Service and Airplane Maintenance developed in both Web and Mainframe proprietary systems.
• Hired, managed, trained and coached QA department.
• Developed and implemented a standard Defect Tracking system for all AirOps systems.
• Defined, implemented and trained test team and business partners on standard QA Process throughout the organization.
• Created an Automation Framework and Roadmap for automating Smoke and Regression tests for all supported applications.
• Led a Quality Assurance process team created by the CIO to develop a standard Defect Management process and reports, Standards and a QA Methodology for creation and implementation of a Testing Center of Excellence.

Confidential, Glendale, AZ

Quality Management - Manager II

Responsibilities:

• Hired to create a new QA team and implement the framework to deliver Quality Assurance to over 100 in house and vendor applications including Data Warehouse, Web, Mainframe, Agile Internet services, PeopleSoft and AS400.
• Accountable for 10M annual budget, consistently realizing annual savings of 3% or greater.
• Management of the Quality Assurance department consisting of 43 FTE's in two locations as well as 120 onshore and offshore contractors. This included management of all System, User Acceptance, Automation and Performance Testing Teams. Hired, coached, trained and complete performance reviews and development plans for all employees.
• Create QA Charter and Quality Assurance end-to-end methodology and procedures. Publicized and presented to Executive staff within IT and LOB to secure acceptance and support.
• Accountable for evaluation of scope, estimating QA resource hours, capacity planning and project management for up to 30+ simultaneous projects. Secured contract resources to staff all projects. Managed relationships and developed SLA's between Development, LOB, Vendor and QA to provide timely resolution of defects and ensure quality delivery of products.
• Production Review Board member responsible for evaluating project quality and production deployment readiness.
• Partnered with IT Audit to ensure negative audit findings within QA were rectified as soon as possible.
• Vendor management and contract negotiation for all QA related products and services.
• Created and presented RFP's to secure funding for QA project specific engagement and resources.
• Worked closely with Risk Management and IT Audit to ensure all project risks were appropriately documented and presented to Executive management.
• Corporate Project Owner for PCI compliance to ensure all customer data adhered to Payment Card Industry requirements and standards.
• Developed Quality Assurance process, templates and standards
• Aligned with PMO organization to model the QA Lifecycle within the PMO SDLC utilizing Rational Tools. Member of the Steering Committee for Rationale Methodology Composer Enterprise Model.
• Created real time web based QC metrics reporting for all projects.
• Developed training classes for QA staff as well as Defect Management training for all IT staff.
• Mentor for AAA Cares - program partnering AAA with Big Brothers and Big Sisters. Personally mentored high school student throughout 6 month program. My student won an internship with AAA upon completion of the program.
• Created Testing Center of Excellence comprised of 10 onshore and 25 offshore contractors responsible for production break/fix testing which included execution and creation of system, regression, automation and performance scripts.

Confidential, Vernon Hills, IL

QA Tools: Mercury Test Director, Rational ClearQuest, Microsoft VSS, MS SQL Server, Enterprise Manager, TOAD, MS Office Tools

Technology Manager II - QA Tech/Servicing Applications

Responsibilities:

• Managed the Quality Management team responsible for vendor software integration into Washington Mutual Home Loan Servicing Systems on Mainframe, Web and Client server platforms using SQL Server tools.
• Managed, mentored, coached and trained 5 FTE's and 12 contractors who were responsible for 12 Loan Servicing applications within Washington Mutual Home Loans. Created and delivered performance reviews for all FTE's.
• Accountable for evaluating scope, estimating resource hours and managed onshore and offshore resources to staff all projects.
• Oversight for all projects; review test cases, scripts, plans and SDLC documentation and compliance approvals.
• Managed relationships between the business, vendor and QA staff to provide timely resolution of defects. Ensured all QA Corporate Project Methodology was completed and all compliance requirements were documented as specified per Washington Mutual Compliance policies.
• Create standards, policies and procedures for QA staff.
• Responsible for all Functional, Integration, Database, Conversion and Regression testing in relation to Loan Servicing applications.
• Developed Team QA Test methodology. Our methodology was incorporated into the Washington Mutual Enterprise Development methodology.
• Member of management team that created QA Shared Services workflow standards for Test Director. Consolidated five workflows into one to provide consistency in reporting and application functionality. This allowed sharing of resources across the six QA teams within Shared Services.
• Member of Elite Group - Washington Mutual award for outstanding performance by top producing employees.
• QA Project Manager for 200M San Antonio acquisition and conversion into Washington Mutual's mainframe. Managed a team of 10 QA specialists, 16 Developers and 30 System users (UAT) assigned to the project.
• Created and trained QA and UAT in Test Case Design, Defect Management, QA processes and Shared Services Application functionality.
• ClearQuest System Administrator.
• QA Project Manager for Enterprise project that converted six independent legacy document tracking systems (maintaining over 2M documents into one central system.

Confidential

QA Manager - Solutions Delivery

Responsibilities:

• Managed all QA activities and staff responsible for the delivery of all Solutions Delivery projects ensuring all projects were delivered on time and within budget.
• Developed and maintained a Master Project Plan to improve the scheduling of resources across multiple projects.
• Ensured contract resources were fully utilized and budget reflected the wisest use of time and resources.
• Worked with business partners to define product requirements and assist product manager in managing project scope.
• Created third tier support desk for all Solutions Delivery applications by defining support procedures and working in conjunction with the Global Service Desk manager and his support staff.
• Key member of the Senior Leadership team that developed and implemented the Solutions Delivery SDLC methodology. Included creation of process, all templates and training of staff. This methodology was then used as the primary basis for implementation of Mercer’s Global Enterprise SDLC Methodology across all Mercer IT development teams.
• Researched, installed and implemented a global defect tracking system (Rational ClearQuest) within Solutions Delivery that eliminated scattered, stand-alone defect tracking mechanisms for each application resulting in a savings of resource efforts and development costs in future efforts.
• Created defect tracking and metric reports that enabled the team to identify the quality of the product during test, in production and compared to similar applications.
• Led all pilot testing activities for two global application rollouts that included the coordination of testing efforts across two companies (Mercer and their sister company, Marsh), 40 countries and 7 languages.
• Project Manager responsible for XP certification of all Solutions Delivery applications (33 total) in relation to the rollout of Windows XP/Office XP on Mercer desktops worldwide.

Confidential

Test Engineering Manager - Acting Director

Responsibilities:

• Coordinated with the Software Engineering Managers, Product Managers, Test Environment Release and Support for all maintenance releases and patches. Strong interaction with Software Engineering, Support and Product Management teams requiring exceptional leadership skills.
• Managed junior team members in testing efforts.
• Created and tracked project plans identifying and monitoring progress and open issues in relation to all testing efforts.
• Analysis and troubleshooting skills that required a strong understanding and working knowledge of SQL, ODBC and browser based application issues.
• Business Analysis for creation of marketing requirements and system process definitions.
• Designed, developed and implemented test plans and test cases that covered end-to-end business scenarios.
• Worked closely with the Development programmers to assist with all unit testing as outlined in the Niku/XP Development process (Niku’s in-house SDLC process).
• Identified critical path functionality that ensured high visibility areas of functionality were covered and performed according to quality standards and functional specifications.
• Member of the Globalization/Localization solution team. This multi-location team concentrated on outlining standards and procedures enabling Development to globalize and localize the Niku product line.

Confidential, Gurnee, IL

Development Project Manager

Responsibilities:

• Created and monitored goals and milestones associated with all applications and/or system projects.
• Managed the analysis, design, execution, support and follow up of all development projects including resource planning, team selection, budget tracking and analysis, post release analysis and performance appraisals.
• Monitored all tasks and coordinated with Development Directors and Team leads to ensure the highest level of resource efficiency was being effectively utilized at all times in accordance with the TeraBridge SDLC process.
• Managed a staff of 30 developers and QA to ensure tasks were clearly communicated and consistently remained within the targeted project dates.
• Created and maintained all development procedures and processes.
• Monitored all defect-tracking issues within Remedy and identified/communicated all open issues and risks in daily status meetings with senior leadership.
• Managed the vendor process for Development and QA in relation to all third-party software tools and contract employee resources.

Confidential

PC Support Specialist/Training Coordinator

Responsibilities:

• Coordinated the training, installation and rollout of MS Office and LAN/Novell technology on 250 desktops at the Corporate and Technical Center.
• Provided the training and coordinated the implementation of a new mainframe (MVS) E-Mail system with a GUI (LAN-based) front end for all Leaf locations, including plant facilities.
• Assisted in project to upgrade all plant locations (4) to Windows, MS Office and a standardized LAN/WAN technology.
• Planned and implemented a viable support center (Help Desk) to assist employees in resolving day-to-day workstation problems.
• Provided ongoing computer training and education to new users as well as developing the curriculum for in-house applications and E-Mail system at the corporate office as well as all plant locations.
• Co-Administrator of national E-mail system.