West Coast Regional Manager Resume

SUMMARY

Experienced Manager with direct guidance and supervision of Frontline Employees.
Ability to manage as well as coach and counsel employees while providing excellent customer service and care.

PROFESSIONAL EXPERIENCE

Confidential

West Coast Regional Manager

Responsibilities:

Managed subcontractors in 11 states in the western half of the U.S. and Canada.
Included on the job training and coaching for contractors, site superintendent duties for large commercial remodels in JCPenny, Apple, Abercrombie & Fitch, Vitamin Shoppe, and Soul Cycle retail spaces.
Instructed construction crews as well as store personnel and corporate managers in monthly safety briefings to ensure the safety of everyone including customers to the stores.
Organized meetings with clients to ensure customer satisfaction and further sales.

Confidential

Crew Leader

Responsibilities:

Conducted in home sales consultations with homeowners and processed bids.
Trained new employees on daily operations, safety requirements, and the importance of promptly communicating with clients.
Created a customer service survey to improve production and to show areas needing improvement

Confidential

Valet Operations Manager

Responsibilities:

Managed 8 accounts with 75 employees that included multiple restaurants and entertainment areas.
Performed hiring, scheduling, payroll, and on the job training.
Hosted monthly safety and customer service meetings with all staff to improve all aspects of the excellent services we provided.
Implemented Customer Service Surveys to measure productivity and to help establish areas of improvement.
Instructed weekly safety training exercises with all employees to decrease workplace accidents.

TECHNICAL SKILLS

SKILLS: Microsoft Office, Online Payroll Application, San Diego EMT, Volunteer/Reserve Firefighter