SUMMARY:

• Experienced in Infrastructure Strategy, Design, Implementation and Operation with Service Management
• Dynamic professional with technology experience including infrastructure transformation and solutions deployment at enterprise, country and global level. Successfully led multiple engagements to deliver measurable business value by architecting new or services and technology.
• Effectively aligns and integrates resources and processes using service management and assurance best practices.
• Designer of solutions across sectors using various technologies in private and shared environments.
• Adept in completing work for networks, applications and cloud migration.
• Skilled manager of projects and initiatives; delivers services and products that aim to meet targets.
• “Hands - on” approach with successful delegation of work to team members.
• Swiftly comprehends the “big picture” and executes the boldest of organizational visions.
• Versatile contributor with experience in core technologies, top-flight consensus-building and problem-solving skills to resolve difficult situations.
• Winner of achievement award for three years at Confidential .

CORE COMPETENCIES:

• Infrastructure Architectures & Management
• Service and Network Management
• Cloud management
• Program/Project Management
• Service Delivery and managed services
• IT Management
• Network design, transformation, operation
• Risk and Performance Management
• Technology/Network assessment
• ITIL implementation

TECHNOLOGIES:

Project Management Tools: SharePoint, Microsoft Project, Visio, PowerPoint, Excel

Infrastructure Monitoring tools: Solarwinds, Zenoss, HP NMMi, CA Suite(Spectrum), Wireshark, PRTG, Nagios, Splunk, WhatsUp Gold, ServiceNow, Science logic

Operating Systems: Windows (XP, Vista, 7, 8, 10), Solaris, Unix

Virtualization environment: VMWare, Citrix

Network devices: Cisco, Juniper, F5, Brocade

Cloud: Amazon, Microsoft Azure, Office 365

Security: IDS/IPS, Firewall, Load balancer

Productivity Tools: MS Office, WebEx, WebEx Connect, Adobe Connect, Skype

Storage: EMC, HP, Dell, Netapp

Ticketing: BMC remedy, Sloarwinds

PROFESSIONAL EXPERIENCE:

Confidential

Sr, Project Manager

Responsibilities:

• Selected to manage service management to monitor services running in Confidential that covers network,system,storage,databases and applications etc.
• Reduced the delay to complete phase one within two months to align implementation to project plan.

Confidential, Washington, DC

Manager - Infrastructure

Responsibilities:

• Completed numerous projects that required different skill set and technologies for infrastructure.
• Work that included developing/responding to RFP, assessment, strategy planning, migration, cost analysis, operations, business case and deployment.
• There were projects for services assessment and management/delivery Some of the projects that highlight the variety were:
• Lead an initiative to assess risks with existing process and services for Infrastructure with onshore and offshore teams. It required working on multiple mediums e.g. TDM, fiber with MPLS, satellite/microwave in addition to sensor system for tracks and supporting devices.
• The process compliance was mapped to ITIL standards.
• Developed an approach to cover security, project management and future plans.
• Existing setup analysis and the risk mitigation results were developed.
• Recommendations were made to integrate security and multiple network monitoring systems like CA Spectrum, Solarwinds and custom built monitoring systems
• It was first network related work with client and was delivered on time with quality that lead to future network projects.
• IT strategy-architecture -design -Outsourcing-Shared infrastructure for African Country Financial Services
• Selected to be Technical lead from out of region of host country to assess and design a shared infrastructure and services for all banks and financial services for host country.
• Created the project plan and approach for solution.
• Developed requirements after studying the existing infrastructure that uses microwave, mobile systems. Conducted workshops and meetings with more than 30 financial institutions to create requirements statements for approval from CIO/CTO of all banks.
• Crafted a migration plan for banks to help them move from their own network to a shared
• Added Service management to streamline operations.
• Business case was developed that was accepted all banks and federal government officials
• Approval given by federal government for deployment phase based on quality and in-depth work done in first phase.
• Nominated by CMD for two additional works
• To develop a five-year IT strategy and business case for a bank’s IT transformation
• To work on QA services to develop outsourced service management for a bank.
• Trained office teams to develop skill sets like Service Management, assessment, network migrations etc.
• Applications and IT services development for Satellite Imagery Company
• Lead to develop a plan for single domain post-merger of two companies based on applications and network services.
• Created a plan after analysis of applications for future capabilities. It covered the applications and licenses that can be merged or retired with timeline. It increased the savings from 30% to 45%.
• Recommended solutions for DHCP, DNS and IP address management system.
• The client provided additional work on service management to comply with ITIL standards for fault, performance and configuration with integration to ticketing system.

Confidential, Gaithersburg, MD

Consultant Infrastructure and Service Management

Responsibilities:

• Implemented service management tools for city transport authority that was on hold due to vendor, technology deployment timeline and operations team issues.
• Implemented a process that kept all parties in sync for deployment.
• Deployed SaaS and PCI compliance for a software company.
• Was a single point of contact for customer’s solution and worked with cross-functional teams from different countries for customer’s solutions.
• The work of SaaS, PCI and solutions was completed without adding any resources in USA.
• The solution was based on Cisco firewall and F5 load balancer in Oracle environment

Confidential, Baltimore, MD

Network Engineering Manager

Responsibilities:

• Managed the network engineering services for TV, VOIP, Internet access and Enterprise network services.
• Executed infrastructure, budget, financial duties and resources allocation for 24/7 operations
• Managed teams for TV, VOIP, Internet access and enterprise network.
• Worked on root cause analysis and upgrades with support desk.
• Staff management duties included annual performance reviews and personnel growth plans
• Managing the SLA, OLA and vendor management.
• Managing and introduction of new monitoring tools
• Daily and monthly reports using Excel and SQL database.
• Analyzed usage and developed capacity plan based on forecast and planned improvement in subscriber's services.
• Identified, planned and designed Network Access Control for the engineering network to reduce the risk.
• Developed asset management to leverage resources and process across region reducing cost by approx. 25%.

Confidential, McLean, VA

Senior Network Engineer

Responsibilities:

• Worked on pre-sales requirements, pilot testing, and network design.
• Served as the lead technical resource for network requirements analysis, migration, network performance and execution of new/modified network services.
• Managed SLAs for shared managed services within a hybrid network using landline and satellite system.
• Worked with a team that designed and supported ISP setup, formulated an environment for managed network and hosting services.
• Implemented SOX for multiple clients.
• Three-year consecutive achievement award winner.