SUMMARY

• A highly motivated and energetic professional dedicated to understanding and meeting client needs.
• Knowledgeable in project management tools, processes and techniques.
• Excellent track record of successfully managing small to large projects from start to finish

TECHNICAL SKILLS

• MS Project
• Excel
• Word
• PowerPoint
• Auto plan
• Lotus Notes/Domino 8
• MS Exchange
• Blackberry 5.0.x i Phone
• Iron Port
• Familiar with HTML
• SQL server 2008
• Windows Platform

PROFESSIONAL EXPERIENCE

Confidential, Princeton, NJ

Project Manager/ Project Coordinator

Responsibilities:

• Facilitating Daily scrum meetings, spring planning, spring review, and spring retrospective.
• Working with Product owner On Artifacts Such as Product Backlog, Spring Backlog, Sprint Burn down, Release Burn down.
• Followed change management procedures using ITIL methodologies.
• Facilitating Scrum calls for offshore Scrum teams in US states and India.
• Managing the overall performance and delivery of cross - functional requirements.
• Facilitating sprint planning as Scrum master for multiple Scrum teams.
• Publicizing the team's progress and successes to make sure they are highly visible to product owner / stakeholders.
• Managing projects in both Agile and Waterfall development environments.
• Keeping the team together all the time to ensure successful sprints.
• Migrating the Projects from Waterfall to Scrum is major responsibility.
• Generating reports as requested by the client using SQL queries and presenting the same.
• Defined project scope and objectives through internal project management methodologies.
• Facilitating the daily scrum meetings, spring planning, spring review, and spring retrospective.
• Established effective communication for the department with consistency across development and business management. Presentations, recommendations and updates provided regularly to the Director office.
• Provide visibility to team impediments/risks and helps eliminate them.
• Coaching and mentoring agile team members and provides constructive performance feedback.
• Designating the responsibilities of every individual involved in the project.
• Determining how data will be stored and backed up.
• Implementing the data management plan.
• Trained and coached a development team of 6-8 and management team of 12 to utilize Agile Methodology with Scrum
• Encouraging the team for self organization to boost the efficiency and coordination
• Working with stake holders / product owners to prioritize the requirements for sprint.
• Conducted employment interviews for new staff.
• Encouraging the team to come up with reusable elements and use the best practices.
• Helped the product owners to come up with set of stories for better understanding for estimate and development.
• Motivated the team to come up with quality shippable product and meet the product goals.
• Tracks and reports status and other metrics against goals on an ongoing basis
• Managed offshore teams in different geographical places.
• Presenting the actions and plans to the higher management on weekly basis.
• Ensured task completion to specification, on time and within budget.
• Prepared daily workloads for staff and coordinated the daily allocation of work.
• Arranged and chaired weekly team meetings, focusing on targets and achievements.
• Conducted employment interviews for new staff
• Provided technical assistance and support to the engineers at different locations.

Confidential

Technical Lead

Responsibilities:

• Coordinating with the end customer to understand the requirements.
• Gathering inputs from vendors and industry experts on accommodating enhancements or improvements, validating the implemented modules against their requirements.
• Analyzing various client data interfaces for Client’s products
• Understanding the functionalities of the existing client applications and systems and comparing them with those of the desired applications and technologies
• Conducting integration with clients systems.
• Identifying inconsistencies or issues, documenting the inconsistencies, and working with clients to resolve the data inconsistencies.
• Coordinating with client team, end users and the development team during the User Acceptance Testing phase for code review, application review and security review
• Preparing daily workloads for staff & coordinating the daily allocation of work.
• Escalating promptly any issues that may impact operations.
• Motivating the team to achieve high standards and KPI targets
• Handling new client enquiries and acting as the face of the business.
• Dealing with and resolving problems and issues which arise.
• Working with the sales and marketing team to drive sales forward.
• Mentoring and training up junior and new staff.
• Monitoring & reporting on standards & performance targets.
• Arranging & chairing weekly team meetings, focusing on targets & achievements.
• Implementing new initiatives.
• Involved in the recruitment of new staff.
• Praise team members and create a positive working environment
• Ensuring all administrative and IT records are entered and updated correctly.
• Providing prompt and accurate information on individual performance.
• Documenting the process and all the activities done and sharing the same among the team members.
• Analyzed the assigned projects and distributed tasks to the members asper their area of expertise.
• Following client’s quality management process and help client to achieve the results.
• Preparing report as per schedule and submit to client.
• Documenting and presenting weekly reports during A&P (Actions and Plans) session in front of the management executives.
• Participating in daily Scrum calls with the customer using Agile methodology.
• Sound knowledge of SDLC.
• Managing and maintaining the service level agreement (SLA) as per client standards.
• Maintaining exact escalation matrix as set by the clients.

Confidential

Lotus Notes Administrator

Responsibilities:

• Developed and managed applications for internal Bayer clients.
• Installation and configuration of Domino servers.
• Managed and maintained user ids, clusters, messaging and application servers.
• Resolved issues for Lotus Notes clients
• Installation and configuration of Lotus Domino Server and Client.
• Created Lotus Notes ID’s.
• Mail archival and database compaction.
• Troubleshot errors related to databases.
• Managed and maintained Access Control List.
• Created groups and added users to specific groups.
• Fixed corrupted databases.
• Remotely solved Lotus Notes problems for users by using VNC, Net meeting or guiding them on phone.

Confidential

Lotus Notes Administrator

Responsibilities:

• Lotus Notes ID creation.
• Installation and configuration of Lotus Notes Client.
• Managed ACL’s and mail archival for the clients.
• Troubleshooting of mail routing issues
• Remotely solved issues related to Lotus Notes client.
• Upgraded Symantec Antivirus from 8.0 to 9.0.Took reports from Symantec Antivirus console on monthly basis and ran required virus removal tools on client machines.
• Logged calls in HP Open View and updated the same. Made regular assessments on the volume and nature of calls and planed strategies for improved results by reviewing the issues with the Helpdesk team.