Objectives

• Project Manager utilizing 15 years of project focused management experience with customer first, innovative focused, leader and team player through experience and accomplishments in.
• Leadership in design and documentation
• Management in multiple project teams
• Innovative business process and best practices
• Targeting goals of financial controls and performance
• Collaborating with all levels of management and professionals

Core Competencies

• IT Project ManagementInnovative leadershipScrum Master CertifiedIT Infrastructure PM
• Customer SupportBusiness PartnerPMI Certified - Spring 2016Operations manager
• Performance managementPM Agile teamInfrastructure forecastingERP
• Enterprise implementationPolicy and procedure IT Strategic planningBudget compliance and reporting Methodologies
• Scrum Master CertifiedPMI Certified - Spring 2016 Infrastructure ManagerOperations Manager
• Front end testing User acceptance testing Quality Driven ManagementISO 9000
• Production Manager Agile Method Waterfall MethodPMP Certified

TECHNICAL SKILLS

Database: MS SQL, Oracle SQL

Platforms: UNIX, WinNT, Win2003, WinXP, LinkedIn

Software: Dreamweaver, WMS, FoxPro, QA, IMS, Front Page, HTML, XML, Red Prairie, SPSS, Supply Chain System, Symphony, TeamForge, HP Quality Center, AS400, UPR, Primavera, GDP, Workday, SAP

PROFESSIONAL EXPERIENCE

Sr. Project Manager

Confidential, Memphis, TN

Responsibilities:

• Linked order system to inventory control
• Speed of order entry by sales rep from 2 days to instantaneous via hand held device
• Order fulfillment increased from one day to same day
• Increased speed to customer from 5 days to 3 days
• Cut cost by 28% for each product ordered as result of project enhancements
• Developed in-house logistics system for inventory replenishment Infrastructure project
• Worked with construction contractor and construction team of over 200 workers and identified network drops, wireless hubs and helped install each.
• Fiber Optics from server to over 50 drops within warehouse and front office area
• Installed 100% desktop and laptop hard wire hookups under one week time line. No interruption to operations
• Patched in 5 desktop to server using patch cables in server room
• Ordered and installed phone system for entire facility including support area
• Ordered and installed time clocks for entire facility
• Implemented time capture process in payroll using Workday and cloud based technology
• Network, Time Clock, Phone setup for more than 18 locations throughout the US
• Forecast entire manufacturing using in-house forecasting methods/system
• ERP “Workday”
• Roll out manager for Finance, Payroll, Benefits
• Data gathering, plan/organize/host department data gathering/input
• EDI interface implementation for time clocks and Workday using Workday’s backend interface

Sr. Project Manager

Confidential, Bartlett, TN

Responsibilities:

• EDI (Electronic Data Interchange) technology used in order communication and confirmation
• Reduced communication by 30% by leveraging current code for new development efforts
• Attribute review of over 1,000 lines to reduce redundancy
• Enhanced government state laws by enforcing direct law changes to the new communication systems.
• Enhanced software for print and pick orders
• Created EDI between order pick confirmation and shipment label
• Increased productivity by 27% and reduced errors by 12%
• Created confirmation of shipment screen to close out order
• Inventory Control system was enhanced by development of in-house application allowing business process to validate against government regulations storage of specific drugs within particular states. This enhancement reduced cost by 20%
• Orders entered and application would pull from closest warehouse which cut down on transit time by 20%
• Enhancement allowing orders to validate against accounts receivable system for approval of order

Sr. Project Manager/Analyst

Confidential, Collierville, TN

Responsibilities:

• Perform project update meeting across 200+ high visibility, $4M+ projects
• Scheduled enterprise resource assignments against project resource needs and matched with skill set and band width of resource pool. This project reduced resource cost by average of $10,000 per project
• Organized project life cycle with entire IT project leads and reported findings via dash board reporting to IT management
• Resolved resource constraints by moving resource skill set and development phase to manageable dates while remaining within budget 100% of the time
• Perform planning meetings with development team and establish level of estimates
• Used SLIM estimator for reporting estimates and cost
• Tracked all project life cycle (concept, definition, planning, development, launch) and reported via MS Project
• Established communication plan
• Wrote unit test, user acceptance test as well as executed testing plans

Regional Operations Analyst

Confidential, Memphis, TN

Responsibilities:

• Created Business Standard Practices training resulting in raising customer satisfaction from 82% to 96%
• Provided reporting and staffing models for all 14 call centers

Manager Hub Operations

Confidential, Memphis, TN

Responsibilities:

• Outbound launch at 100% on time for 2 consecutive years
• Implementation team lead for Small Package Sort System
• Opened new SPSS building to sort functions reducing sort time by 72 minutes
• Peak contingent manager December 1 to January 5
• Hiring manager for all sort facilities

Business Logistics Analyst

Confidential, Memphis, TN

Responsibilities:

• IBM Account break-bulk operation moving oversize freight through Confidential system
• Integrated inventory system into Confidential tracking system for on-demand inventory location and shipment
• Import representative of over 300 pieces each night and insured customs clearance