SUMMARY

• Experienced IT Delivery Project Manager and Scrum Master with an excellent and outstanding track record of success in leading global engagements, delivery teams and projects, improving and delivering IT services to Industry leading clients through in - house technical expertise and outsourced managed environments. Responsible for specific business development objectives increase wallet share, mining for additional opportunities.
• Relationship Management Established and sustained key Customer Relationship Manager duties such as day-to-day management responsibilities for multiple, concurrent projects. Responsible for the overall direction.
• Global Experience - Having around 15+ years of experience including 9+ years of working experience in US in and have the exposures of handling Industrial top line customers from US and UK geography in various Roles & Capacities.
• Technology Professional from consultancy background with excellent commercial focus, instrumental in aligning customer’s technology vision with business strategy, and providing IT advice and direction at board level. Have experience managing Application/ Web application Development, Production Support, Data Migration, Business Intelligence projects.
• Domain Specialist - Have very rich domain experience in Insurance Industry (P&C, HCLS), Banking and Financial Services through topline US Customers. Have also great exposure in Automotive, Government and Travel and Hospitality Domains.
• PMP, CSM certified, and with 9 years of Project Management Experience, ensuring IT services and programs are managed adhering to industry best practices. Proven experience in financial due diligence, safeguarding IT investments and taking on full budgetary accountabilities. With excellent interpersonal and communication skills, building solid working relationships with key stakeholders, clients, suppliers and business partners.

TECHNICAL SKILLS

Technologies: Confidential Mainframe, VS COBOL II, JCL, VSAM, CICS, Natural, ADABAS, DB2 V10, Core Java, HTML, CSS, JavaScriptAngular JS, Node JS, Confidential WebSphere Integration Developer, XML, JQuery, JSTL, Hibernate, Oracle, PL/SQLMy SQL, .Net and ASP, Web Technologies and Applications, e-Commerce Solutions, Informatica, Business Intelligence and Data Warehousing, Object Oriented Concepts and able to code using OOPs concepts.

TOOLS: Panvalet, Changeman, Endeavor and Librarian, Rational Clear case, SPUFI, QMF and Princeton Tool, Confidential DebuggerSmart Test and Xpeditor, InfoPac, TSO/ISPF, JMR, Confidential Tivoli, Toad, MPP, Squids, Test HSS, Rational Clear quest, CA Service Desk Manager, Microsoft SharePoint, Remedy, Xuber, Guidewire

Project Management: Waterfall and Agile Projects, Scrum, Kanban and Lean Principles, Microsoft Project Plan, Earned Value Calculations, Cost and Schedule Variances, Cash Flow and Earned Value Reports using MPP 2013, Microsoft PPM, MS Excel, MS Visio, Ms PowerPoint, MS Outlook, Confidential Lotus Notes, Version One, Clarity, Rational Team Concert ( Confidential RTC), Easy Pass, Easy Suite, Version One, Excel, WebEx Sessions, Vidyo video conferencing

PROFESSIONAL EXPERIENCE

Confidential

Project Manager

Responsibilities:

• In the Initiation phase of the GPS (Global Platform Solutions) Program responsible for conducting GPOM (Global Product and Operating Model) Process, GPOM Product and Functional Definition Workshops for Various work streams like Underwriting, Billing, Claims, Ceding, Data Migration and tracking the deliverables in each phase.
• Working closely with the Business Analysts and Functional Leads and keeping track of the RAIDD (Risks, Actions, Issues, Dependencies, Decisions), Early Sight Enhancements and following up with the status based on due date and criticality.
• Working closely with the PMO Governance for the Program deliverable documents like RAIDD Log, Documents Management in SharePoint Portal, Preparing the Weekly Status Report which is the Program Dashboard.
• Escalating the Risks and Issues appropriately to higher management and working towards the solution.
• Using MPP and Tracking the Milestones of the Program Deliverables.
• Attended Xuber Product Training in UK for 9 days to gain an understanding of the Xuber Product Design and Configuration.
• Project Time Tracking using SAP tool. Budget tracking is done using various tools and factors.
• Attended Xuber Product Training in UK for 9 days.

Confidential, Dover, NH

Project Manager/ Scrum Master

Responsibilities:

• Responsible for Managing multiple projects using a Global Team, coordinating with various Project Teams, Project Managers of different application layers, third party vendors, multiple SMEs (Subject Matter Experts), technical resources, Business Managers and Sponsors, IT director and Release Management team for the projects undertaken.
• Participating in project kick off meetings, presenting the project factors in stage gate meetings and getting project fund and timeline approval, conducting weekly status meetings, taking care of the approval process during various stages of the project in Easy Pass, updating status in Easy Status, tracking project development through RTC and Project Plan.
• Responsible for managing the project teams spread across 5 different time zones in USA, UK and India, effectively organized team building through video conferencing sessions.
• Working closely with co-located and virtual teams effectively, practicing agile ceremonies in agile projects.
• Worked extensively in Waterfall and Agile projects, managed 6 projects concurrently.
• Maintaining all project related documents in the SharePoint website including documents related to Project Management like Charter, Risk Register, Issue log, Project Governance Tailoring Matrix, Project Plan, Commit1 and Commit2 presentation slides, testing calendar, Project Funding Request form and also documents related to Scope Definition, Requirements and Analysis, Testing and Implementation.
• Responsible for Project Team feedback, gaining the appropriate technical resources, managing escalations, managing change requests, scope creeps, maintaining resource calendars, scheduling tech commit meetings, one on one meetings with the resources as needed, weekly status meetings, developing the project plan which contains resource calendar, resource cost and schedules and project milestones.

Technology: Java, J2EE, Angular JS, HTML, XML, Confidential WebSphere Integration Developer, Confidential WebSphere Process Server, Confidential WODM, Aion, C++, Guidewire, Confidential WODM

Confidential

Project Manager/Scrum Master

Responsibilities:

• Worked in both Agile and Waterfall Projects within Confidential Inc.
• Working closely with Scrum Teams and managers across organizational unit boundaries to drive productivity and deliver solutions
• Improved leadership and client satisfaction by making various changes in the Team Structure, Introducing a Quality team, effective use of Rewards system etc.
• Responsible for coordinating with different interfaces and their Managers and SMEs, getting approvals on interface contracts before execution.
• Scrum Master responsible for Daily standup meetings, Sprint Planning, Story Point Estimation, Retrospectives, Product Backlog grooming.
• Working closely with the Product Owner and helping the prioritization process and product backlog.
• Worked extensively in Version one, creating Burndown charts to show the project progress.
• Delivered projects within the scheduled budget and strictly maintained the delivery dates.
• Managed various technology teams like Mainframes, .Net, SSRS and Informatica.

Technology: .Net, Confidential Mainframes, SSRS, Informatica for Business Intelligence and Data Warehousing

Confidential

Project Manager

Responsibilities:

• Managed an automation project which was a LEAN initiative, which significantly reduced time and cost, mentored other developers, provided guidance to business users. dis automated Bulk tax filing.
• Managed Mixed Credits and Debits project which prevents tax frauds.
• Provided the database design architecture for the database changes needed for dis project which includes adding indexes, new columns to the existing tables.
• Responsible for managing the projects throughout the entire life cycle starting from Analysis through Implementation.

Technology: Confidential Mainframes, Java, J2EE, Spring MVC, Angular JS, Node JS, DB2

Confidential

Delivery Project Manager/Scrum Master

Responsibilities:

• Managed a team of 8 including a Team lead, Senior and Junior resources, worked directly with the IT Director, Business Director, Business users, Business Analysts, SMEs etc. at the client site.
• Working closely with various Application Teams and managing the deliverables of the application development project, responsible for the timely deliverables of reports from the data warehousing team and working closely with the data warehousing team for automatic reports required by various business users.
• Hosting daily stand up meetings, pre-sprint planning meetings, sprint demos, sprint retrospectives, facilitating meetings with the scrum team and SMEs and other Scrum Teams, coaching the team with agile practices, participating in story point estimations and guiding the team to come up with realistic estimates, removing the roadblocks of the team, protecting the team from external interference.
• Providing project dashboards and burn down charts to higher management as per the communication plan.
• Effectively balancing scope, time, cost and quality.
• Working closely with Business Analysts, Product Owners, Business Manager, Vice President of Sales and other executives.
• Special achievements: Guided and motivated the team with an innovative approach to resolve an issue that was unresolved for 4.5 years, which was affecting around 8,500 employees.
• Significantly improved client satisfaction through the quality and quantity of deliverables by making various changes. Sending Dashboards on a daily basis to CEO, Directors and VPs.

Technology: Acu COBOL, UNIX, Java, J2EE, Angular JS, Hibernate, SSRS, ORACLE, PL/SQL, Informatica

Confidential

Senior System Analyst/ Team Lead

Responsibilities:

• Provided ideas to fix Root causes of recurring issues and reduced ticket count by 80%.
• Managed a 12-member team at offshore, review and track deliverables, client meetings, requirements gathering etc.
• Managed the projects in Waterfall methodology using the SDLC Methods.
• Helped the SMEs to come up with Technical Design Documents for complex project situations

Technology: Mainframes

Confidential

Team Lead, Onsite Coordinator, Software Engineer

Responsibilities:

• As an onsite coordinator was responsible for acting as a liaison between the offshore team of 200 resources and the business users at the client place, involved in assigning work to offshore and reviewing their work, manage risks and issues, escalating project issues as per the communication plan, managing project tasks as per the resource calendar.

Technology: Confidential Mainframes

Confidential

Associate Software Engineer

Responsibilities:

• Coding and Unit Testing, Peer Reviews.