SUMMARY

• PMP certified IT consultant specializing in providing full IT life - cycle system implementations, executing system migrations and work flow process improvements in enterprise environments
• Strong understanding of Project Management principals and Risk Mitigation, and experience creating Work Breakdown Structures (WBS), tracking schedules, budgets and milestones, and monitoring daily activities using MS Project and MS Office
• Project management experience with full project life-cycle implementations
• Strong experience in Requirements Gathering via JAD sessions and User Interviews, Fit-Gap Analysis, Cost-Benefit Analysis, Business and Functional Requirements Documentation, and Workflow Diagrams and Documentation
• Extensive noledge of all phases of the Software Development Life Cycle (SDLC) and methodologies such as Waterfall and Agile

TECHNICAL SKILLS

Business Modeling Tools: UML, MS Visio

Software Applications: MS Word, MS Excel, MS Project, MS PowerPoint, MS SharePoint, Rally, JIRA, Confluence

PROFESSIONAL EXPERIENCE

Project Manager/ScrumMaster

Confidential

Responsibilities:

• me’m typically brought in as a consultant for 6-months or longer to assist with project management for one release

ScrumMaster / Project Manager

Confidential, Milpitas

Responsibilities:

• Facilitating daily scrum meeting, sprint planning, sprint review and sprint retrospective and Scrum of Scrums for offshore team inChina
• Managing the overall performance and delivery of cross-functionalteams
• Provide visibility to team impediments/risks and halps eliminate them
• Tracking and reporting status, recommendations to all the stakeholders and teams
• Provided support for sprint cycles and testing with Rally tool

Project Manager / Release Manager

Confidential, Palo Alto, CA

Responsibilities:

• Support all phases of a software product life cycle from inception through end of life
• Liaise with business functions to gather readiness requirements
• Ensure projects are completed on time and within budget
• Act as an advisor to program team regarding projects, tasks, and operations
• Prepare launch documentation and communicate overall product and launch status
• Document best practices for managing global launches
• Help drive business and product readiness

ScrumMaster / Project Manager

Confidential, Palo Alto, CA

Responsibilities:

• Provided day to day project management support to Products for new and existing product development
• Developed project plans, lead project status meetings, communications management, action items management, issues management, change management, project risk assessment and management, project staffing, contractor management, and project reporting
• Additionally, l interfaced with cross functional groups, directly managing project activities across and within
• Managed activities involving the implementation team including solution design, requirements development, technical implementation and enhancements, quality assurance, testing and deployment

Sr. Project Manager

Confidential, Foster City, CA

Responsibilities:

• Developed content updates, maintenance of processes and supporting documentation, interfaced and managed integration into other organizational processes and tools
• Supported training & education activities by the product team, contributing content to Product Process websites
• Finalized annual PDM training with external vendors, managed the release on LMS while tracking and driving completion by product staff
• Developed metrics for key deliverables in support of new process procedures and best practices
• Developed internal communications for Product staff on updates to Product processes and tools
• Contributed and reviewed content of online training modules and materials for Product processes

ScrumMaster / Project Manager

Confidential, Milpitas, CA

Responsibilities:

• Determined project objectives, success metrics, timeline, project scope, assumptions and constraints, roles and responsibilities, deliverables, milestones and communication plan
• Trained and coached a development team of 6 and management team of 15-17 to utilize Agile Methodology with Scrum
• Facilitated the daily scrum meetings, sprint planning, sprint review, and sprint retrospective
• Worked with stakeholders / product owner to prioritize the requirements for sprint
• Managed offshore development team in different geographical areas
• Facilitated weekly project status meetings to report on progress of existing projects, new projects and communicated status, risk mitigation plans to team members
• Motivated the team to come up with quality shippable product and meet the product goals

Project Manager / Change Management Analyst

Confidential, San Jose, CA

Responsibilities:

• Created and updated process flow charts, intranet wiki and flow documents
• Participated in meetings as a subject matter expert representing Service Commerce
• Organized weekly project status and task review meetings. Developed internal and external meeting objectives and agendas
• Conducted review and sign off of process documents by process owners
• Identified and documented process deficiencies and recommended improvements
• Performed impact assessments and gap analysis, documented As-Is and To-Be processes. Assessed gaps against the desired "To-Be" state

Agile Project Manager

Confidential, Santa Clara, CA

Responsibilities:

• Determined project objectives, success metrics, timeline, project scope, assumptions and constraints, roles and responsibilities, deliverables and milestones, communication plan, and change control process
• Tracked progress against plans, identifying critical paths, identifying problems and drive action plans, identifying risks and contingencies; tracking open issues and drive resolutions, identifying dependencies to ensure mutual understanding by the affected parties
• Served as TEMPprincipal point of contact for trouble shooting. Proactively raised red flags to the team and succesfully resolved them
• Opened and tracked Bugzilla ticket log to resolve functionality and access issues in Y EPM
• Documented the changes in the PMO support model and supported the Managers with their resource allocations, auto generated reports and ad hoc reporting
• Ensured continuous improvement of processes by leading post-project analysis and updating processes accordingly

Business Process / Change Management Analyst

Confidential, San Jose, CA

Responsibilities:

• Documented various approaches used today for identifying, defining and delivering different project types ("as-is") inclusive of lessons learned and best practices. Assessed gaps against the desired "to-be" state
• Prepared the "to-be" project end-to-end playbook for each project type based on input gathered from GPSS-IT process core teams, other SMEs, GPSS-IT leadership, select business stakeholders
• Facilitated the "piloting" of the playbook, templates capturing and embedding feedback and learnings into the materials
• Defined the implementation strategy for rolling out project playbooks supporting the effort through the development of any communications, training materials as required
• Engaged and worked closely with GPSS-IT project team on documenting and managing regular status updates, issue escalation and partner with the GPSS-IT leader sponsor in meeting end-state objectives/expectations

Jr. Project Manager / Change Management Analyst

Confidential, Cupertino, CA

Responsibilities:

• Documented margin definitions and their impact on sales processes through team discussions in person
• Created detailed work breakdown structure for deployment
• Maintained the Actions log and uploaded documents in MS Sharepoint site to identify timelines and resource requirements
• Prepared the Project plan, tracked schedules, budgets and monitored daily tasks using MS Project and MS Excel
• Prepared training materials for the sales team workshops
• Reported and conducted ongoing analysis to ensure project milestones are on target or achieved. Monitored and controlled project progress against baseline work plan

Business Process Analyst

Confidential, San Jose, CA

Responsibilities:

• Reviewed and gathered existing documents and processes from the current personnel as needed
• Created and updated process flow charts and flow documents
• Organized weekly project status and task review meetings
• Conducted review and sign off of process documents by process owners
• Provided process improvement recommendations to senior management
• Evaluated current process for metrics recommendation - assisted Project Managers and Management in establishing metrics when necessary

Jr. Project Manager / Project Coordinator

Confidential, San Jose, CA

Responsibilities:

• Worked closely with business to understand the Partner Relationship Management program and define the Business Requirements Document
• Conducted meetings with Blueroads to understand and finalize the Partner Relationship Management program
• Prepared the Project plan, tracked schedules, timelines and budgets, and monitored daily tasks
• Responsible for documenting and developing Functional Requirements Document based on business needs, financial requirements and processes
• Created PowerPoint presentations and project updates for management review

Business Analyst / Project Management

Confidential, San Francisco, CA

Responsibilities:

• Gathered Business Requirements by interacting with end-users (via focus groups), software developers, project managers and SME's to document As-Is and To-Be scenarios
• Conducted regular presentations and review sessions with Business Process Owners, SMEs (Subject Matter Experts) and Marketing Teams during the Product Definition and Development stages to ensure that all business requirements were being met
• Responsible for documenting and developing Business Rules and metrics based on business needs, financial requirements and processes
• Worked with documentation experts and technical writers to create User Guides, Release Notes and Training Materials for end-users
• Interacted with development and QA to review and resolve various issues during the development and testing phases
• Developed monthly status reports for management review