SUMMARY

• Excellent Program Manager / Project Manager with a degree in EET and also PMP certified. Extensive experience in the technology services industry with emphasis on customer relationship management, network deployment, program management, strategic planning, and services delivery. Currently expanding expertise in the field of cyber security through various certifications.
• Regarded for positive attitude, strong work ethic, effective execution, immersing into project leadership, persistence to solve problems. Skilled Confidential driving cost, quality, and timeliness.

TECHNICAL SKILLS

Key Skills: - PMBOK/PMI Methodology - Clarity - MSFT Project - Customer Relationship Management - Interpersonal communication - Technology Infrastructure - Change Management - Key Performance Metrics Reporting - Managing large complex national programs - process creation and implementation - Stakeholder Management – managing financials, cash flow, invoicing/revenue recognition, meeting and/or exceeding project profit margins

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

Transport Program / Project Manager

Responsibilities:

• Managed the deployment of new cell site transport equipment across 544 cell sites, spanning 6 regions, multiple project managers, implementation managers, and 3rd party vendors in order to meet the FCC on air deadline date given to Confidential &T
• Drove daily project progress that relied on hardware availability, supply distribution, software scripting availability; triggering release of both of these pre - requisites to assigned sub-contractors
• Drove daily/weekly deployment schedule for project managers, implementation mangers, vendors to ensure efficient use of time and resources
• Monitored, controlled, reported on overall program status on a regular basis
• Investigated technical issues and drove resolution by providing next steps when needed based upon thorough understanding of the existing processes

National Software Deployment Program Manager

Confidential

Responsibilities:

• Project Stats: 6 SW packages deployed - $7.9M orders booked - Average 43% profit margin
• Collaborated with NPI team to ensure efficient and accurate handover of all documentation, procedures to deployment team for nationwide implementation
• Requested and secured engineering team resources to execute deployment; this included managing teams in Mexico and India during deployment
• Managed financials associated with each software package deployment and maintained governance on a regular basis; developed cost estimates and budgets for each deployment
• Monitored, controlled, reported on program/project status to all stakeholders
• Influenced process creation and methods of procedure to help ensure consistent success with execution while avoiding network downtime and monetary penalties

Project Manager

Confidential

Responsibilities:

• Adopted multiple projects in various stages of the project life cycle that improved customer relationship by delivering successfully under demanding conditions
• Managed team to support the migration of IP addresses on existing MSC; met hard deadline to ensure contractual obligations were met with international partners
• Managed team to support the integration of new customer OSS; initiated the process to revise project scope of work that ensured the final customer solution would meet all requirements
• Managed the installation of additional hardware to increase capacity in existing BSC; secured engineering resources, obtained customer input, procured hardware, scheduled implementation, ensured acceptance of completed tasks
• Managed team to provide support for preliminary testing of "Iub over Satellite" solution

National Program Manager

Confidential

Responsibilities:

• Program managed hardware deployment across 20+ markets in excess of 18,000+ cell sites in order to support end - to-end throughput speed increases that immediately impacted the end user
• Project Stats: $40M orders booked Average 58% profit margin
• Directed and supported the deployment through ~13+ project managers
• Requested and secured engineering team resources to provide integration support
• Managed financials and maintained governance on a regular basis; developed cost estimates and budgets for each deployment
• Monitored, controlled, reported on program/project status to all stakeholders
• Implementation Manager - ATT Customer Unit - GA Network Build 2009 - 2010
• Managed processes, internal teams, external contractors, deliverables, financials, acceptance, and closure of the build out of 150 + cell sites surrounding the metro Atlanta area in order to make 3G coverage available to Confidential &T customers
• Managed customer deliverables - key input documentation (RFDS, TND, RND) per cell site that resulted in output scripts for cell site configuration
• Procured and managed internal and external resources that included engineering, RF teams, drive test teams, and external contractors

Project Coordinator / Technical Coordinator / Network Integration Engineer

Confidential

Responsibilities:

• Led an Ericsson team in the development of a workshop curriculum focused on demonstration of network service implementation
• Presented the workshops to Confidential &T Mobility Provisioning Team and coached them throughout their adoption of these services
• Developed and implemented new Confidential &T National Customer Program for requesting network services to be executed when required while centralizing the sales order process
• Project Coordinator / Team Lead (IMA BW project)
• Collaborated with engineering team to implement "smart scripts" process with the goal to reconfigure existing transport configuration across Confidential 's live 3G network so that bandwidth could then be increased Confidential each cell site in anticipation of the new IPhone
• Created new Method of Procedure (MOP) based upon new "smart scripts"; reviewed with each Confidential market across the nation; gained all necessary approvals based upon review; scheduled and directed engineering team of 20 engineers along with 3rd party engineering team to execute the procedure on a nightly basis over the course of 6 months