Business Analyst Resume Profile

SUMMARY OF QUALIFICATIONS

Professional Experience

Confidential

Project Manager September

Performed technical project consultation, initiation, collection and documentation of client's business and functional requirements, solution alternatives, functional design, testing and implementation support
Trained clients full ERP solution including Purchasing, Inventory, Point of Sale, Deliveries, Warehouse Management, CRM, AP, AR, GL, RF barcode, batch bar code and merchandising modules.
Managed software implementation for the STORIS application.
Worked technical support cases.
Traveled to client's sites to perform on site training and go-live support.

Confidential

Business Analyst / Inventory Control Manager

Lead analyst to re-engineer process to manage new store inventory levels. Reduced time from 1 week to 1 day on new store opening process. Increased in-stock level from 91 to 98.5 and reduced inventory dollars by 35 per store.
Managed relationships with over 100 vendors and over 9 million in inventory.
Had over 4.3 turns on average for my product base at store level with a 98 in-stock rate.

Confidential

Managed 2 RPG and SQL developers
Managed all custom development for JDA MMS as related to Accounts Payable
Created an in house Business Intelligence application that managed all financial reports to the field and in house personal
Monitored all data flows that came into our Sales Audit application from Oracle and our POS system.
Managed upgrades on Sales Audit, MAS500, Vertex sales tax application

Confidential

Worked with business and functional owners during risk engineering and high-level review sessions to derive and create action plans.
Interfaced with business users to prepare and update Business Process Requirements BPR and Software System Requirements SSR .
Ensured all artifacts were complied with corporate SDLC Policies and guidelines.
Managed all User Acceptance Testing UAT
Created wireframe diagrams, and Visio flow charts of current business processes
Prioritized outstanding defects and system problems to meet go-live deadlines
Performed GAP analysis of business rules, business and system process flows
Updated System Change Request SCR and managed through change management
Regularly identified, tracked, reported and resolved issues in a timely manner.
Managed system modifications, system expansions and any new systems releases.
Led testing procedures, including building test scripts, test cases and use case scenarios
Communicated any necessary changes to the development team
Enforced project schedules and deadlines.
Managed project resources in relation to given schedule
Created change management forms and prepared all documentation for change management committee
Implemented a new web based purchase order system that was fully integrated with MAS500 and JDA
Lead Business Analyst and Project Manager for a Vertex sales tax interface implementation effort
Performed gap analysis on company shrink issue, which produced an annual shrink reduction of 1 million
Business Analyst for upgrade of Sales Audit application
Project Manager for the integration of our direct web/catalog sales into a Sales Audit application
Managed our MAS500 ERP implementation.
Managed E-commerce marketing projects to capture customer data and feed it into our CRM application
Managed Intactix space planning and floor planning implementation
Business analyst and project manager for expense PO implementation

Confidential

Managed 100 seat customer service call center
Managed department budget of 3 million.
Designed IVR systems for special call types that reduced labor cost by 300k annually.
Managed implementation of 24/7 outsource call center. Increased revenue by 4mil annually

Confidential

Managed department budget in excess of 2 million.
Managed 100 seat in-bound/out-bound Collections and customer service call center.

Developed a bonus program that increased collection rate from 42 to 54 annually.

Confidential

Supervised collection staff of 40 individuals
Managed the integration of our Houston, TX site into our NJ office.
Managed and maintained all predictive dialers.

Core Competencies and Strengths

Out of the box thinking: thinking beyond existing practices and mindsets
A leader: Actively seek leadership roles, project/generate enthusiasm Can easily identify topics which are currently critical
Ability to communicate effectively to clarify complex and sensitive info
Multi-tasking, time-management
Can work independently
Can cooperate with diverse professionals

Technical Skills

MS Word, Excel, PowerPoint, Visio, Project, Publisher, Access, Groove .net, Visual Basic, ASP, XML, HTML, knowledge of full SDLC. Worked with Waterfall and SCRUM Agile development methodologies

Application Skills

IBM mainframes, Epicor Sales Audit, POS and CRM systems, MAS200 / MAS500 financial systems, JDA MMS, JDA Intactix, STORIS Management Systems.

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