Project Associate II Resume Princeton, NJ - Hire IT People

SUMMARY

Goal - driven Project Manager (PM) with over six years of expertise in exceptional client services and over three years of detail-oriented project management and support.
Proven resourcefulness in successfully managing the development and maintenance of up to ten Interactive Voice Recognition Systems (IVRS) and providing project support for six early stage clinical trials. Strong communication skills with proactive nature and the following additional

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential, Princeton, NJ

Project Associate II

Responsibilities:

Assumed leadership for the project management of two assigned and two unassigned related studies for key client, one of the largest global pharmaceutical companies, to streamline all teams’ efforts in order to significantly reduce the development timelines by nearly 33%.
Contributed approximately $500K to department revenue in 2008 by expediting the generation of cost and timeline information for over 100 out of scope requests in time to obtain client approval resulting in achievement of fiscal year-end goals.
Pioneered the development of the first set of large web based IVRS studies thus evolving into a go-to person for internal project managers and project support staff on system use for future studies.
Established processes and document templates for use in the web based IVRS studies in an effort to provide guidance for subsequent systems.
Consistently exceeded client expectations by demonstrating strong ability to prioritize action items and maintain responsiveness under pressure as shown by numerous client requests to PM additional studies.

Confidential, South San Francisco

Project Coordinator

Responsibilities:

Led the presentation of monthly project status reports to 6 senior management personnel to include the President, Vice President, and Regional Directors.
Gained trust by proactively advising the project manager on the status of outstanding and unforeseen issues and taking steps toward resolution thus minimizing their involvement on a day to day basis

Confidential, Edison, NJ

Service Specialist Supervisor

Responsibilities:

Recruited to assist in the creation and implementation of new business with Quest Diagnostic Laboratories, a multimillion-dollar national customer. Worked closely with sales, operations, and inventory teams to improve initial fill rates.
Improved retention of new customers by assembling an introductory packet and producing a 79% reduction in call statistics in a four-month period resulting in a record low 14-second hold time and overall customer satisfaction.
Developed a 2-day training schedule for 4 new Sales Representatives and presented PowerPoint presentations detailing service updates and processes at Quarterly Sales Meetings.
Coordinated product training for staff to better assist customers.

Confidential

Team Lead

Responsibilities:

Analyzed accumulating Bad Dept for key accounts and negotiated resolution for unpaid invoices.
Increased sales due to improved account management and customer relationships with 8 previously dissatisfied lab accounts located in the NY, NJ, and PA region.
Created a proactive process of running reports to best communicate order discrepancies to customer leading to an 87% reduction in outstanding invoices and 83% increase in electronic ordering.
Performed and analyzed diagnostic test results to pinpoint cause of bacterial or viral infection in patients along with treatment levels.
Trained new hires on various tasks within both microbiology and virology labs.