SENIOR IT PROJECT MANAGER

• Technical project manager offering 20 years of success leading diverse technology projects. Industry experience includes banking, payment processing, pharmaceutical clinical trials, call center management, and supply chain management.
• Diverse Technologies. Web applications, web services, Software as a Service SaaS Cloud-based delivery Phone-based IVR customer interaction Oracle and SQL Server databases Web Services, integration of third party systems
• Project Management Methodologies. Waterfall and Agile methodologies, Developed standardized procedures, documentation templates, standard procedures, and work instructions. Devised procedures for implementing standard metrics for tracking project progress.
• Build High Performing Teams. Successfully led teams consisting of developers, business analysts, business owners/stakeholders, quality analysts, and subject matter experts. Led high-performing teams in multiple locations, as well a mix of on-shore and off-shore team members.
• Portfolio Planning Led planning of enterprise system projects to implement key strategic business goals. Spearheaded project for the conversion of voice based systems to web-based platforms. Solid record of success in delivering projects on-time, within budget, and meeting stakeholder expectations.
• High Availability Assurance. Designed high availability for mission critical application. Redundant architecture, proactive monitoring and alert systems, automatic failover, and three tier support plans to ensure availability and support of systems at virtually all times.
• Infrastructure Projects. Successfully completed projects for building IT infrastructure: servers physical and virtual networking components, security infrastructure, load balancing, operating system and other software upgrades.

Career Progression

Confidential

SENIOR PROJECT MANAGER

Achievement Highlights

• Led successful project to develop and implement a data purge and archive strategy to regulate the size of the application database. This project included a one-time purge of nearly two billion transaction records and development of on-going purge and archive procedures.
• Managed an enterprise-wide project to replace various home grown solutions for sanctions monitoring of transactions with an enterprise wide system to improve efficiencies e.g., reduction in false alerts and improved workflow. System integrates with various payment and customer systems to generate alerts on suspicious activities. Managed diverse team of business analysts, engineers, architects, and vendors to successfully lead to project implementation
• Managed vendor activities for the design and implementation of vendor components implemented at the Bank as part of the overall solution implementation. Worked with technical teams to data interface specifications and WSDL interfaces. Routinely met with the vendor to review requirements, project progress, quality metrics, and implementation targets.

• Developed routine and consistent stakeholder interactions to keep all key personal up-to-date on progress activities, risk, risk mitigation plans, project issues, and other key information on progress activity. Communication plan included weekly status meetings, project dashboards, risk register, issue log, and project health metrics. Dedicated project SharePoint sites were created for easy access to project artifacts, meeting minutes, and key references material. Provided a transparent process for stakeholders to know and understand the status of the project, work remaining, and project timetable. Project Management tools includes Microsoft Project and HP Project Portfolio Management PPM

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Achievement Highlights

• Led implementation of new credit card fraud detection system integrating internal systems and a vendor component for customer interaction.
• Developed project plans with external customers for new software implementations including ATM upgrades online reporting card management systems security models.
• Development of mainframe extracts for processing third party ePayment systems
• Worked directly with customers to identify to reported issues or new business requirements.
• Developed workflows for routing of customer assistance to call centers call steering .
• Managed teams of business analysts and developers coordinated activities with centralized Quality Assurance group.

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Achievement Highlights

• Managed consolidation projects following company merger. Identified overlapping competencies, and developed system for evaluating these and select the best platform going forward. Developed strategies for migration of activities. Migration activities were completed on-time and within budget as a result activities produced planned cost savings that were expected to result from the merger. Consolidation included software, database, hardware and networking components.
• Responsible for project portfolio of 5 million dollars per year of corporate spend. Developed budgets and revenue targets for tracking and justifying this expenditure. Created system of metrics for managing activities and reporting to management progress on established goals.
• Led migration from a third party platform of critical system used for patient tracking and drug management poor performance was jeopardizing the success of two multi-million dollar pivotal clinical trials for a major pharmaceutical company. Frequently met with customer to identify shortfalls and evaluate current system requirements. In addition a data migration plan was required to extra, transform and load the data from the legacy platform. The migration project was successfully implemented and the drug trial's critical milestone dates were met.

• Successfully completed projects for implementing real time data exchange with third party systems. For example, when a drug assignment was made, data was passed via web service to enter this information in real time to the patient's electronic data record. Data exchanges were implemented with SOAP web services. Also developed alerting system to notify support when web service requests were not being accepted.
• Successfully led project for the creating and implementation of a support model for providing 24/7 application support. System was a mix of a third-party vendor support desk, tools to empower support desk analysts to assist with common issues, and an escalation process to address more complex issues.
• Adoption of AGILE methodology for certain project with tight timelines, where full requirements are not available at the start of the project. More frequent stakeholder interaction throughout the project resulted in a reduction in the amount of rework required and allowed key delivery dates to be met. Result: During a one year period, the group has experienced a 70 increase in the overall development workload, with only a corresponding 30 increase in the assigned staff required to complete these requests.

Confidential

Achievement Highlights:

• Successfully managed more than 100 time-critical customer projects for deployment and implementation of systems required for on-time start up of major pharmaceutical drug evaluations studies. Development lifecycle of three to six months. Coordinated activities with around 20 pharmaceutical companies on system implementations and management. Successfully transitioned project execution from waterfall to agile methodology.
• Led several hardware procurement and replacement projects oversaw successful implementation with minimal impact to access of hosted systems. Hardware included both Windows and Unix platforms as well as dedicated and virtual servers
• Created systems and processes to provide for 24 x 7 availability of key systems as well as support network to assist users with time sensitive issues. Redundant hardware deployed at a remote location along with continuous replication of the database using Oracle DataGuard provides a robust disaster recovery solution with no loss of data together with transency of the failover to system users.

• Managed two-year project including the design, rollout, and migration activities for upgrade to aging infrastructure supporting more than 40 systems employed globally in support of pharmaceutical development activities. Project involved the replacement of 20 servers in three physical locations, a significant upgrade of the networking infrastructure, and the migration of data from the legacy Oracle 9.2 platform on Windows 2000 to a new Oracle 11.2 platform on UNIX . Result: Project completed on-time and on-budget only two planned four-hour outages scheduled during periods of low system use were required to complete implementation and migration, which minimized the impact to the user community. Uptime of system is virtually 100 and the infrastructure can support larger, more complex applications.

• Implementation of structured software development lifecycle model SDL . Several projects have been completed to identify improvements in the team's SDLC: Consolidation of documentation, use of templates and objects to reduce coding times and improve quality, testing methodologies that focus on use cases and test cases that can be run sequentially to reduce set-up time.

Confidential

Led development of components for a web-based call center customer service application. Projects included integration with the telephony system to allow users to enter information prior to the call being transferred to a particular representative, and modules for interacting with the backend system for performing account updates.

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Assigned tasks for the development of various components for Cincom's Enterprise Resource Planning ERP software CINCOM CONTROL . Project was the second generation of utilities being made available on a desktop computer in place of mainframe terminal stations.

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Developed and designed desktop applications to assist manufacturing companies in the tracking, management, and reporting of various pollutants emitted from operations.

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Developed and designed mainframe applications supporting US Air Force engineering activities in satellite based data collection operations.