SUMMARY:

• Confidential has a wide range of global experience in the IT industry supporting and managing projects and programs with remote cross - functional teams. Confidential has most recently led projects on contract as Senior Product Manager
• He is well practiced and highly skilled in the areas of Project Program Management, IT Infrastructure, Software Development, and Enterprise Application Life Cycle Management.
• He has current proficiency in the following disciplines
• While at Confidential, he excelled in positions ranging from mid-level technical support in LAN/WAN infrastructure, to high-value client-facing object-oriented software development consulting, and ultimately to strategic global sales operations program management.
• Earlier years provided a firm foundation of practical know-how in customer service, product support planning, technical writing, complex system integration, problem diagnosis and resolution, public speaking and presenting, and business/system analysis and design.
• He later supported global sales and distribution organizations by managing key programs in customer satisfaction, solution assurance, and sales force education and training for multi-brand enablement business process re-engineering and re-tooling.
• More recent assignments have involved managing schedule, budget, scope and teams for global Software Application Development projects utilizing .NET and SQL stored procedures for SRA ITIL, health and education applications.
• Confidential is always focused on the end-to-end aspects of any given project or program, defining, deploying, and managing plans and closed-loop processes that are continually improved to provide world-class products and services to end customers.
• He is ade pt at developing procedures, training materials and collaborating with senior management to continually assess and re-prioritize projects based on business objectives and contractual commitments.
• He delivers consistent results while fostering creativity and demonstrating global cultural sensitivity.

EXPERTISE IN:

• Project plan development
• Estimating and scoping
• Risk analysis and mitigation
• Scheduling and budgeting
• Resource administration
• Change and issue management
• Status reporting and automation
• Project financial analysis
• Relationship building
• Training and mentoring
• Remote teaming/collaboration
• Process redesign/streamlining

TECHNOLOGY EXPERIENCE:

Infrastructure/Middleware: SW CID, LAN/WAN, TCP/IP, NCP/VTAM, SAN, DCE, CORBA, NetView, DB2, MQ Series

OS/Apps: VM, MVS, AIX, OS/2, Windows, VisualAge C++, Rational Rose, CRM Siebel, Lotus Notes, Brio, PC/3270

SUMMARY OF PROFESSIONAL EXPERIENCE:

Confidential, Seal Beach, CA

Senior Project Manager

Responsibilities:

• Reporting directly to the CIO, was responsible for managing rental asset management integration projects by directly leading business analysis, software development, production deployment, and service desk teams, and by coordinating with infrastructure and vendor integration teams. Managed 15-20 resources onshore.
• Delivered company’s first mobile application barcoding integration with their existing ERP rental system, winning business with a major chemical client. This strategic win was delivered within a very compressed timeline and was hailed by the executive leadership team as an exemplary example of teamwork across the corporation to open up new markets and opportunities for the company.
• MS Project, MS SharePoint, Confidential iSeries, Wynne Systems RentalMan, Apacheta TaggerACE/TransportACE, ITIL

Confidential, Dallas, TX

Senior Product Development Project Manager

Responsibilities:

• As a member of the strong matrix Portfolio Innovation Office, was responsible for managing multiple global B2B service integration, retail asset management and warehouse logistics projects by directly leading business analysis, software development, quality assurance, production deployment, and service desk teams.
• Managed 15-20 resources onshore and offshore.
• MS Project, MS SharePoint, Service-Now, Amdocs/Clarify, DW/ETL, MicroStrategy, Clearvision, Biztalk, ITIL

Confidential, Plano, TX

Internal Project Program Manager

Responsibilities:

• As a member of the Foundation Services Engineering team in the Confidential organization, was responsible for managing multiple global Onboarding Regionalization and Core Data Services projects by directly leading business analysis, software development and system test teams, and by coordinating with integration test, production deployment and support teams.
• Maintained one million USD budget and managed 15-20 resources onshore and offshore.
• Led multiple strategic global Core Data Services project releases to consolidate Onboarding, Master Data Management and Inventory applications enabling new features and IT infrastructure on a common platform re-architected to improve scale, performance and ease of re-configuration.
• Assumed responsibility for Onboarding Regionalization project mid-cycle and drove closure in Americas and EMEA.
• Analyzed current process efficiency, then implemented measurable process improvements for build and test cycles.
• Automated updates to plan of record staffing data via scripts to avoid manual data-entry and help organization’s planner meet key deadlines.
• MS Project, MS SharePoint, SRA, ITIL, ALM, SDLC, .NET, WFS, TFS

Confidential, Dallas, TX

Senior Project Manager

Responsibilities:

• As a member of the strong matrix IT Services Delivery PMO organization, was responsible for managing multiple global B2B service integration and warehouse logistics projects by directly leading business analysis, software development, quality assurance, production deployment, and service desk teams. Managed 15-20 resources onshore and offshore.
• Completed multiple projects from initiation to closure by managing schedules, budgets, and resources in a high energy, fast paced, results oriented atmosphere.
• Acted as systems analyst and toolsmith, automated project spend to date reports based on blended resource rates in a custom Lotus Notes view with significant labor savings to the entire organization.
• MS Project, MS SharePoint, Service-Now, Recall, S3, SIMS, Amdocs/Clarify, DW/ETL, Cognos, Clearvision, Biztalk, IIM, IaaS, SAS 70, ITIL

Confidential, Arlington, TX

Senior Project Manager

Responsibilities:

• As a member of the development and implementation group, was responsible for managing a global corporate portfolio of health and education projects producing C# .NET 2.0 web applications for government agency customers and participation in larger business development efforts.
• This included supporting the executive, business development, program coordination, business analysis, software development, quality assurance, IT production deployment, and customer support teams.
• Managed 10-15 resources onshore.
• Served as corporate systems analyst and toolsmith, re-designing intranet portal and integrating end-to-end SDLC processes with PM methodology and infrastructure using Microsoft SharePoint, Team Foundation Server, and Project Server technologies.
• Changed corporate culture to embrace new process and technology.
• Facilitated corporate quality initiative, which selected CMMI as the approach for broader adoption of software process improvements, followed by procurement of a consulting firm to provide related services.
• Microsoft SQL Server 2005, Project Server, SharePoint, Office 2007, Visual Studio Team System, TFS 2008

Confidential, Roanoke, TX

Senior Global Program Manager

Responsibilities:

• As a member of the global sales and distribution group, was responsible for coordination of education and training for the Multi-Brand Enablement project, a global application integration effort coupled with a workflow application to guide the sales force through various stages of the “Deal”.
• Coordinated effective education, training, and communication in support of release plans and deliverable commitments to deploy prioritized business capabilities within scope, schedule, and budget.
• Collaborated with executive project management, release management, learning services and geography training leads in support of Deal Hub Connect and PCCI Workflow tool deployments in Europe.

Senior Global Program Manager

Confidential

Responsibilities:

• Drove strategic business imperatives for technical sales specialist activity recording as owner of associated executive reporting processes and infrastructure.
• Owned, enhanced, and presented related field education and communications in collaboration with geography re-engineering program managers.

Confidential, Roanoke, TX

Senior Americas Program Manager

Responsibilities:

• As a member of the Americas technical sales support group supporting sales and distribution, was responsible for program management of the solution assurance process which verified the technical feasibility of complex solution proposals involving diverse components of software, hardware, and services including those of third-party vendors.
• Managed 15-20 quality assurance coordinators.
• Continuously improved the pre-sale Solution Assurance process for the Americas, preventing design problems and fostering cross-selling and up-selling of products and services within solution proposals for customers.
• Gave daily business direction to quality assurers in the United States, Canada, and Latin America. Managed content for the global Solution Assurance web site, as well as relationships and process linkages with all product brands and with Confidential Quality Assurance.

Senior Program Manager

Confidential

Responsibilities:

• Successfully assured smooth business operations at rollover despite potential infrastructure outages and increases in customer request volumes.
• Favorably represented his organization in this highly visible corporate initiative, receiving general manager’s award upon completion.
• Architected and led development for a CRM Services WW Data Mining Solutions team producing a cross-industry parallel computing house-holding service solution on AIX SP2 server systems using the parallel development environment of Torrent Orchestrate OSH/C++ and DB2 UDB.
• Directed and participated in the development and maintenance of the service pricing capability of the JeTS/CCM-S API used by the Software Services business.