Project Manager Resume Profile

Summary

Project Management / Insurance / Life Cycle Development / Analysis Design / Implementation / Customer Service Driven / Results-Oriented / Documentation
Ten years of IT industry experience in progressively responsible roles. I am a results-driven leader who matches capabilities with client needs in a team environment.
Able to prioritize and monitor work to meet and beat deadlines
Strong time management skills
Effective written and verbal communication skills which extend to all lines of organization from executive management to front line staff
Selected Accomplishments
Proven success delivering on time. Led effort to enroll agents in online commission payment system. Project deployed on time and under budget. Enrollment increased 700 in nine months.
Introduced innovative ideas. Implemented new policy document delivery method, saving the company more than 500,000 annually.
Large-scale project development experience. Integral in multiple phases of large development projects. Developed estimates and requirements.

Career history

Confidential

Provided analyst support to first/second level to drive resolution for end users in timely manner
Responsible for concurrent projects in all levels of Software Development Life Cycle
Enterprise application and server administrator for variety of company products including CA Service Desk, CA SCM/Harvest, PAAS and Sage
Processed all security and termination requests
Responsible for processing all requests including resource, equipment and meeting support
Resource for development of corporate Project Management Office PMO
Mentored staff on project management

Confidential

Participated in focus groups for Web 2.0 application development for International Data Corporation
Performed analysis and made recommendation of electronic medical records software for Kent Podiatry
Developed websites for several local small businesses

Confidential

Gathered and prepared business requirements document BRD for system development, system enhancements, and modifications
Participated in Software Development Life Cycle SDLC process at all stages
Responsible for translating BRD to functional specs and test plans
Created external and internal training documentation, procedures and communications
Developed project plans using MS Project
Used MS office suite and Visio to create technical flows and use cases
Project manager for multiple projects reporting into the Project Management Office. To qualify each project must have an external budget of over 150,000 and 3 total person months of work
Integral in successful agile development effort to redesign company website. Resulted in agent/insured website sign-up increase from 140 to 13,000 users over 12 months
Performed as both BA and PM roles for website enhancement to rollout of online billing for client's policies. Site takes in over ten million dollars per month
Led effort to enroll agents in online commission payments. Project deployed on time and under budget. Enrollment increased 700 in nine months
Implemented new policy document delivery method, saving the company 500,000 annually
Researched and implemented changes to internal Google search to improve customer's search ability for website

Confidential

Led and directed work for team of up to 12 people. Work included rapid development, production support of system, and significant customer interaction
In depth knowledge of Iterative Software Development Life Cycle SDLC process at all stages.
Used MS office suite and Visio to create technical flows and use cases
Successfully managed a reduction in production problem logs by 25 over three-month period. Creative thinker with good communication skills
Gained technical expertise of C , JAVA, and Object Oriented development

Confidential

Led small development teams for enhancements to core business system which involved significant customer interaction
Demonstrated ability as a technical and system expert in a short timeframe
Developed estimates and functional system requirements for a 7 million project
Integral in multiple phases of development in a 25,000 hour system integration project
Successfully coordinated and installed complex release enhancements on time that affected several downstream systems
Supervised and directed intern work load on development project of division's Intranet
Successfully mentored new staff members on systems and division procedures