SUMMARY:

• Senior Project Manager/Program Manager with diversified professional experience in Project/Program/Process Management, Application Data Management, Analysis, and Development.
• PMI PMP , Certified ScrumMaster CSM , and a CompTIA Security certified security professional.
• Expertise in the Capability Maturity Model CMM and Project Management Body of Knowledge PMBOK , RUP, and Agile Software Development Methodologies.
• Experience in multiple industries such as healthcare, education, telecommunications, and financial services.
• Have more than 15 years of hands-on experience with project managing large-scale mission-critical projects using MS Project, Project Server, SharePoint, Microsoft windows/.NET/SQL, Unix/Oracle, PeopleSoft HRMS/Oracle DBMS, and DB2.
• Successfully managed Medicare and Medicaid related projects.
• Managed cross-functional project teams across multiple locations several states in USA, Canada, India
• Excellent written and verbal communication skills. Communicate effectively with senior management, customers, and all levels of project team members.
• Extensive experience in presentations of program/project status to senior management.

KEY ACHIEVEMENTS

• Supervised the development and maintenance of 20 web systems at NYC DOE Div. of IT. These systems support the entire DOE Human Resources cycle from Recruitment to Retirement i.e., staffing, mentoring, licensing, certification, eligibility Compliance Intervention, probation tenure management, transfers, professional development, benefits administration, and attrition/retirement processes of the academic staff for NYC's 1400 schools. Responsible for strategic systems planning, budget, analysis, development, testing, deploying, and maintaining.
• Led the design and implementation of a Enterprise Data Warehouse and HR Data Hub ODS consolidating the data from multiple systems including NYC DOH, NY DOH, NYC DOE systems, NY State DOE, FBI fingerprints systems etc.
• Led the transition of the DOE HR and Benefits functions from legacy Mainframe system to PeopleSoft HRMS based New York City Automated Personnel System NYCAPS . Team consisted of 25 members PMs, Analysts, .Net programmers, database develops, and mainframe programmers
• Formed cross-functional teams and managed releases with staffs as large as 100 with budgets ranging from 500K to 10M. Delivered projects of all sizes and complexity on schedule and within budget, meeting or exceeding customer needs and expectations.
• Actively involved in the development of enterprise infrastructure architecture and PMO Processes.
• Developed business/feature requirements for several systems and led Systems Analyst teams in defining the business and systems requirements. Led process teams in defining, standardizing, and improving project management, software development, and metrics collection processes.
• Implemented web-based case management system to automate case management work flow to manage teacher reassignments track cases from the first incident report, referrals, reassignments, status of reassigned cases, automate notifications alerts to the appropriate offices, and all the way through the last step of case resolution .

TECHNICAL SKILLS:

• Project Management: MS Project, SharePoint, Project Server, PMBOK, CMM, RUP, Agile, Scrum
• Desktop Tools: MS Office suite, Visio, InfoPath, Lotus Notes, and FrontPage.
• Database Systems/ Reporting Tools: SQL Server, Oracle, DB2 and Crystal Reports.
• Web Technologies/Middleware: BizTalk, MQ Server, .NET Framework, ASP/VB, AJAX, Java, JDBC, HTML, JavaScript, JSP, XML, XSL, Visual Studio, Active Directory

PROFESSIONAL EXPERIENCE

Confidential

Sr. Project Manager

• Currently managing multiple IT projects supporting GCC's financial services including
• Global Pre-paid Card issuing, Event Management Ticket Selling e-commerce , and international money transfer program. Gathered business requirements and created functional requirements, project definition, and scope for projects. Developed RFP requests for proposal and evaluated vendor proposals. Currently, managing system implementation using PMI project/SDLC methodology. Coordinating activities of teams located in the USA and India.
• Environment: Microsoft Project, SharePoint 2010, SharePoint Designer 2010, Amazon cloud, SQL 2008, SSRS/SSIS.
• Methodologies: PMI PMBOK , Waterfall SDLC

Confidential

Sr. Project Manager/Scrum Master

• I was the single point of contact and in charge of end-to-end project management and implementation of all IT systems supporting NYC Early Intervention EI program Medicaid Child Health Services . This program has a budget of 400M and utilizes 100 vendors to provide healthcare and related services to the children.
• Responsible for project planning, acquiring functional resources as needed, overall quality of delivery, status reports on progress and budget, and total customer satisfaction.
• Customized Agile/Scrum project management methodology for DOH and piloted a project using Scrum.
• Developed SharePoint sites using SharePoint Designer, InfoPath, Workflows, and Web Parts to support Scrum process, Help Desk, and team document coloration.
• Developed project charter and technical assessment documents identifying the project scope, buy vs. build recommendations, resource and budget requirements for development and maintenance, risks and issues, implementation approaches etc.
• Worked with multiple user groups to identify and document their business requirements reports requirements for Enterprise Data Warehouse and other IT systems. Implemented Enterprise Data Warehouse to integrate data from several sources including NY State Health dept. Data includes children/parent data, service providers, EI services, transportation, claims, billing etc.
• Led requirements gathering sessions, technical solution design, user interface design, custom development, documentation, and training for several web applications in SharePoint 2010, .NET, SQL.
• Provided daily, weekly, monthly, and ad hoc program status reports to senior management and clients.

Environment: MS Project, SharePoint 2010, SharePoint Designer 2010, MS Office, Visio, InfoPath, SQL 2008, SSRS/SSIS.

Methodologies: PMI PMBOK , Waterfall SDLC, Scrum

Confidential

Sr. Project Manager/Scrum Master

Responsibility:

• Project operational development and planning: Developed project charters, project plans, schedules, and work breakdown structures WBS , and deployment plans for multiple projects. As a Scrum Master, worked with Product Owners and team members to create product/sprint backlogs, prioritized user stories backlog items based on its business value and ROI. Developed sprints schedules. Developed and used SharePoint 2010 to manage Scrum projects Backlog, Task Board, Burndown Charts etc.
• Vendor Management: Developed RFQs and managed vendor evaluation and selection process. Managed vendors to implement outsourced projects.
• Project plan execution and task management: Tracked the Project Plan, implemented PMI process for all deliverables. Monitored project progress from start up through implementation timeline, critical path dependencies . Ensured project documentation and deliverables are completed as per the schedule.
• Status Meetings: Arranged and conducted project meetings. As a Scrum Master managed daily stand-up meetings, Backlogs, Sprint Planning meetings, Retrospectives, Demos, Story Board. Kept project teams up-to-date with project status via SharePoint and succinct Meeting Notes.
• Status Reporting to Senior Management: Prepared standard and ad-hoc management reports for status reporting to senior management and customers. Reviewed project plan control reports, metrics, risks, issues log, dependencies, budget, etc. to the management
• Risks Issue Management: Identified, assessed, prioritized, and managed project risks and issues.
• Testing: Coordinated feature/system and user acceptance testing by managing the documentation of test plans, test cases, defect identification and resolution.
• Project closure Acceptance/Installation: Planned and coordinated all aspects of release installation, and User Certification Testing UCT and Acceptance, Test Plans, and Test cases.
• Projects include:
• Automated Medicare Enrollment application submission process using Adapt Digital pen and SharePoint.
• Upgrades to Market Prominence MP to support CMS spring 2011 changes for Medicare data submission.
• Online systems to support Healthcare Provider Network maintenance. These systems include Provider Contracting, Contact Relationship management CRM , Outreach campaign, Surveys, etc.
• Upgrades to SAS Data warehouse servers, Ascent Capture 7.5 to Kofax 8.0 scanning software.
• Enhancements to Healthcare Provider Portal Site using Healthx V3 Content Management
• Upgrade to VMware infrastructure and migration of all servers to new VMware cluster.
• Upgraded EMC Documentum ApplicationXtender AX from 5.3 to 5.4 to support workflows for all 15 Healthfirst business units.

Environment: MS Project, SharePoint, MS Office, Visio, ASP.NET, VB.NET, ADO.NET, C , Documentum ApplicationXtender AX , Kofax 8.0, Crystal Reports, Visual Studio, Active Directory, HL7, HIPAA.

Methodologies: PMI PMBOK , Waterfall SDLC, Scrum

Confidential

Sr. Project Manager/Scrum Master

Responsibility:

• Led a team of twenty five members to develop and deploy 20 web systems using the methodologies based on best practices from CMM, PMI PMBOK, and Agile/Scrum.
• Managed high-priority time-sensitive projects using Scrum methodology. As a Scrum Master, coordinated cross functional teams to develop business requirements using User Stories worked with Product Owners and team members to create product/sprint backlogs, prioritized user stories backlog items . Developed and tracked release schedules. SharePoint and Excel to manage Scrum projects Backlog, Task Board, Burndown Charts etc.
• Worked with several stakeholders from DOE Dept. of Human Resources DHR and Chancellor's office to develop yearly Program/Release Plans, Staffing/Budget needs, Project Plans, and schedules.
• Educated upper management and IT team on Scrum and championed the use of Agile/Scrum.
• Supervised and mentored multiple teams PM team, BA team, and development teams
• Led the JAD Joint Application Development sessions with project stakeholders to identify, gather, and define precise requirements for several HR systems.
• Developed project Estimates and Budgets. Monitored resource utilization across multiple projects. Reported estimates vs. actual to PMO office.
• Provided regular project status to Senior Management and PMO. Published project plans to enterprise project server, published project plans and work products to project SharePoint server.
• Managed project risks identified, documented, assessed, prioritized, and resolved by using PMI risk management techniques.
• Planned and coordinated all aspects of application testing including Feature Testing, System/Integration testing, Quality Assurance QA and User Acceptance Testing UAT .

Projects:

• Implemented more than 20 web systems Internet and Intranet . I was in charge of for all aspects of program/project management planning, budget development tracking, analysis, development, testing, deploying, and maintaining of these systems. He worked closely with DIIT PMO office and used PMI/CMM processes methodologies to implement these systems.
• Managed the migration of the NYCDOE HR and Benefits functions from legacy Mainframe system to PeopleSoft HRMS based New York City Automated Personnel System NYCAPS .
• Reduced development cycle time by developing as shared services SOA .

Environment: SharePoint, Project Server, MS Project, MS Office, Visio, ASP.NET, VB.NET, ADO.NET, C , PeopleSoft HRMS, Assemblies, XML, ASP, VB, COM/DCOM, MTS, ADO, VB Script, JAVA Script, AJAX, Cascading Style Sheets CSS , ActiveX, IIS, MS SQL Server, Oracle, DB2 Connect, Crystal Reports Business Objects XI , Cognos, Visual Studio, Active Directory

Methodologies: PMI PMBOK , Waterfall SDLC, Scrum

Confidential

Sr. Project Manager/Release Manager

Responsibilities/Accomplishments:

• Responsible for managing all phases of project life cycle.
• Worked with several user groups and stakeholders to develop Program/Release Plans, Project Plan, schedules, and work breakdown structures WBS .
• Tracked the Project Plan, implemented CMM/PMBOK process for all deliverables.
• Provided regular project status to Sr. Management and PMO.
• Published project plans to enterprise project server, published project plans and work products to project SharePoint server.
• Managed project risks identified, documented, assessed, prioritized, and resolved by using IBM risk management tool IRMA .
• Conducted weekly Change control review meetings and worked with project teams to ensure that all the changes/ defects are implemented on time.
• Conducted project work product peer reviews and inspections using CMM process standards.
• Planned and coordinated all aspects of application testing including Feature Testing, System/Integration testing, User Acceptance Testing UAT , Release Installation, and User Certification Testing UCT . This included the development of Acceptance Criteria, Test Plans, and Test cases.
• Actively participated in testing activities and tracked the progress and issues to closure.

Environment: MS Project, M. S. Office Tools, MS FrontPage, Lotus Suite, Lotus Notes/Domino, Outlook, CMM/SDF process, IBM Estimation/tracking tools, WebSphere web server, Oracle 8i, Java, Java Script, Perl Script, UNIX Sun Solaris 2.8 , SUN Enterprise 3500, Mercury WinRunner, LoadRunner, TestDirector

Methodologies: PMI PMBOK , Waterfall SDLC, Rational Unified Process RUP

Confidential

Project Manager/Lead Business Analyst

Responsibilities/Accomplishments:

• Managed and successfully delivered multiple large-scale releases as well as small projects applying CMM/PMBOK/AT T Software Development Framework SDF process and tools. These projects include different sizes and types such as software development, software porting, and hardware and software upgrade projects.
• Responsible for developing the Business and Software requirements, Architecture, and implementation plans for several client-server systems.
• Worked with the Technical/Project managers across the division.
• Tracked and provided up-to-date program status to senior management.
• Worked with groups representing customers, end users, AT T Product Management, Work Centers, Operations, and application Development organizations to implement projects.
• Led Process Reengineering team.
• Defined project management, software development, and metrics collection processes.
• Trained application development teams in implementing project management methodologies.

Environment: MS PROJECT, M. S. Office Tools, MS FrontPage, Lotus Notes, Outlook, CMM/SDF process, IBM Estimation/tracking tools, WebSphere web server, Oracle, SQL-Plus, HTML, Java, Java Script, Perl Script, UNIX Sun Solaris 2.8 , SUN Enterprise 3500, Mercury WinRunner, LoadRunner, TestDirector

Methodologies: PMI PMBOK , Waterfall SDLC, Rational Unified Process RUP