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Senior Project Manager Resume

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Columbus, OH

SUMMARY

  • Accomplished project management professional combines MBA with 15+ years of experience in information technology.
  • Adept at leading a multi - million dollar portfolio of Information Technology projects to on time and on budget completion.
  • Demonstrated leadership of projects to automate or streamline processes in production and back office environments Excellent communication skills, proven ability to interface effectively both internally and externally with individuals and groups at all levels of Enterprise.
  • Well versed in using PMI management methodologies to consistently deliver success.
AREAS OF EXPERTISE
  • Team Leadership and Improvement
  • Analytical Problem Solving
  • Training & Development
  • HIPAA Standard EDI Transaction Validation
  • X12 Data Mapping and Translation
  • Strategic Planning
  • Business Process Improvement
  • PHI Regulatory Compliance
  • Cost Savings Initiatives
  • Quality Management

PROFESSIONAL EXPERIENCE

Confidential, Columbus, OH

Senior Project Manager

Responsibilities:

  • Manage large portfolio of projects. Act as the central leader that keeps a projects, on schedule and within scope.
  • Responsible for project budgets and reporting billing to accounting. Communicating with resources at all levels of the company, ensuring timely flow of information between departments and among matrix resources.
  • Anticipate problems before they occur and find ways to accomplish project goals regardless of changing circumstances.

Confidential, Dublin, OH

Project Manager\Senior Implementation Consultant

Responsibilities:

  • Plan and implement technical business solutions leveraging TIBCO Foresight technologies
  • Perform complex X12 transaction workflow design and infrastructure implementations
  • Lead development teams in customization of current products and creation of new ones to meet specific needs of various clients
  • Define project standards and ensure their use
  • Identify and apply appropriate tools and techniques in support of system development life cycle
  • Identify problems and recommend appropriate solutions for various companies
  • Identifying project requirements, strategies and schedules in support of project initiatives analysis and prioritization
  • Definition of work objectives and desired outcomes to technical team
  • Also responsible for Sales support, customer training and complaint resolution

IT Project Manager

Confidential, Dublin, OH

Responsibilities:

  • Responsibilities included inception of Project Management Office (PMO) and creation of corporate project management methodology
  • Oversee multiple cross-functional projects and project teams
  • Creation of project management process from “front door” to “lessons learned”
  • Consult and advise IT VP on “best in class” practice
  • Projects include, creation of new system for managing, entering and tracking natural gas deals, corporate Web Site development/content management (CMS) and several significant customer retention efforts

Technical Project Manager

Confidential, Dublin OH

Responsibilities:

  • Managed Enterprise Data Warehouse\Business intelligence projects to deliver Global Finance Data Mart (Phases 1 and 2), Global Marketing Data Mart and Customer Support Data Mart. Included end to end management of project deliverables from requirements gathering and source system analysis to report development and successful UAT
  • Responsibilities included directing and coordinating activities to ensure content, quality, and timeliness of all project objectives
  • Requires business analysis and cost control
  • Oversight of multiple simultaneous software development projects including requirements gathering, development of functional requirements, gap analysis, and QA test plans
  • Performs as primary project liaison; interfacing at all organizational levels
  • Organize, schedule, and assign project tasks; mentor, coach, and motivate teams
  • Progressed from position of Communications Support Specialist

Applications Analyst

Confidential, Dublin OH

Responsibilities:

  • Assisted with Installation, configuration and operation of software products for use with a variety of operating systems and telecommunication environments.
  • Participate in software testing and quality assurance procedures.
  • Provide informal training to domestic and international customers.
  • Liaison between User Support and Product Management / Marketing.

Customer Service Supervisor

Confidential, Arlington OH

Responsibilities:

  • Responsible for quality monitoring and associate development.
  • Handled escalated customer service complaints and security issues.

Senior Telephone Salesperson

Confidential, Buffalo Grove IL

Responsibilities:

  • Directed and assisted up to 25 hourly sales associates.
  • Made contact with customers who had complaints, were over their buying limit or had other credit problems.

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