SUMMARY

• Professional with over nine years of project management and business analysis experience.
• Excellent analytical, problem - solving and communication skills.
• Active contributor and leader throughout the entire system development life cycle, and adept in both traditional and agile project management methodologies.
• Thrives in a fast paced, self-managed work environment.

Areas of Expertise

• Software Development Life Cycle (SDLC)
• Budget Planning/Administration
• Vendor Management
• Technical Documentation
• Creative Thinking and Problem Solving
• Change Management
• Scope Control
• Waterfall and Agile Frameworks
• Effective Communication, including Cross Cultural

PROFESSIONAL EXPERIENCE

Confidential - Spartanburg, SC

Project Manager

Responsibilities:

• Manages multi-functional teams including members both on shore (remote and co-located) and off shore.
• Successfully manages a $1.5+ million dollar portfolio with projects that average 20+ team members.
• Responsible for multiple projects simultaneously in a matrixed organization, including medium to large and complex initiatives, with direct accountability for project schedule, scope, budget, compliance standards, and quality.
• Utilizes both Waterfall and Agile (Scrum) frameworks for successful project delivery.
• Fosters knowledge and skills of the project team and also partner with and mentor other stakeholders and team members around project management methodology and best practices.
• Controls the project through the entire SDLC lifecycle, ensuring the required approvals are documented at each gate and project documentation is organized and accessible to team members and stakeholders.
• Proficient in building and managing vendor relationships, including contract negotiation and administration. Responsible for the RFI/RFP process, creation and execution of the SOW, invoice and vendor resource management, and validation of deliverables against the SOW.
• Controls, documents, and monitors both project Risk Logs and Change Requests through the appropriate processes.
• Drives continued process improvement and efficiency through EPMO and project team members by the creation of templates, job aids, and documented processes and expectations.
• Meets with the executive team to understand business priority and direction, provide concise project updates and communicate escalation requests with proposed solutions.
• Produces detailed weekly status reports for all project stakeholders, as well as frequent correspondence with project sponsors to clearly and effectively communicate with all levels of the project team.
• Creates executive presentations for project kickoff, visuals for status reporting, and a high level summary prior to project closure.

Confidential - Greenville, SC

Senior Business Analyst (Project Manager)

Responsibilities:

• Gathered and analyzed client requirements, business needs and project objectives for complex projects from stakeholders, including Senior Management.
• Coordinated and managed deliverables from multiple departments to meet project timelines. Provided situational leadership to motivate individuals and increase productivity.
• Made recommendations and provided solutions regarding strategic initiatives to the management team leading to an enhanced product offering and in increase in quotes.
• Managed projects through the entire project lifecycle from initiation through closure.
• Designed and implemented an automatic rating and quoting system, including seamless integration with multiple existing systems to improve speed and capability of business processing and data analysis. Enhanced business intelligence gathering with a simplified user experience.
• Wrote and supported all system specification documents and worked closely with the IT Development team to ensure requirements were executed according to the specs.
• Functioned as a Subject Matter Expert on many of the business processes and systems within the designated program.

Confidential - Greenville, SC

Business Analyst (Project Manager)

Responsibilities:

• Gathered and analyzed client requirements, business needs, and project objectives. Documented and supported all system specification documents and worked closely with the IT Development team to ensure requirements were developed as requested.
• Managed projects and initiatives through the entire project lifecycle.
• Developed test cases and worked closely with the Quality Assurance department to verify accurate testing results and coordinated the roll of new functionality to production.
• Created user manuals and instructional videos for internal and external customers on multiple internally developed systems, including a 150 page user manual, with on and off site training.
• Created training plans and travelled frequently to train 15+ new agencies and 80+ existing agencies on company systems and procedures.
• Worked as a liaison between internal and external customers and IT to troubleshoot and resolve system problems. Researched each situation and offered solutions and workarounds.

Confidential - Greenville, SC

Underwriter /Reinstatement and Regulatory File Clerk

Responsibilities:

• Investigated and reinstated policies in accordance with company procedures with attention to detail.
• Worked as an Underwriter to verify pricing and reviewed all policy information for accuracy.
• Interacted daily with both company and governmental agencies to research issues and resolve problems.
• Cross Trained across several departments to better understand the company processes, as well as to provide additional support when departments were short staffed.