PROFESSIONAL SUMMARY:

• Goal - driven and result oriented Quality Assurance Manager with diversified techno-commercial and Global Test Program/Project Management experience.
• Core Competencies: Global Test Leadership and Delivery, Program/Project Management, Quality Assurance IT Strategy, Test Process/TCOE Implementation, Vendor Management, P&L, Sales Collateral and Business Development, Resource Management, Cost Budgeting and Issue/Conflict Resolution
• A Sr. QA Manager with proven & successful track Record.
• 10+ years of IT Quality Assurance experience (5 years overseas in client facing roles) and managed multiple large projects at global level for testing services.
• 7+ years of experience in managing/leading teams and project delivery.
• Experienced Test Manager and successfully executed/delivered 40+ major projects and 60+ enhancements end to end.
• End 2 End experience on SDLC and STLC
• Have delivered 20+ Payments Platform projects for Confidential Business Solutions.
• Have delivered a major A&H insurance Underwriting System for Confidential Underwriting which also feeds data to Re insurance and Claims processing.
• Have delivered Software projects for Compliance and Regulations related.
• Have experience on System and Data Migration Testing.
• Experienced Testing variety of Reports using Cognos.
• Have performed intensive CA-PA (Casual Analysis and preventing actions using Fish Bone Techniques).
• Experience implementing IV&V (Independent Verification & Validation).
• Expertise in implementing testing processes/methodology in large, complex, diversified, global organizations.
• Extensive experience in testing Java, J2EE, .NET, People soft and VB applications.
• Performed various roles including Project Manager, Quality Manager, Business Analyst, QA Analyst and Systems Analyst.
• Expert in Test Strategy, Test Planning, Test Execution and Test Metrics.
• Experienced with large scale end to end integration testing, coordinating schedule with multiple interfaces, provide overall Integration Testing Strategy, manage conflicts between multiple application team.
• Experience in using HP tools like Quick Test Professional and Quality Centre 10. Proficient in Rational Clear Quest.
• Experience in doing Final Inspections, Project Management Reviews and Audits.
• Experience in Agile Methodology involving iterative development.
• Experienced in project management with good planning and organization skills.
• Coordination and communication/status reporting to customer and management.
• Domain experience: Chip Cards and Security Systems, Protocol Testing, Insurance - Accidental and Health, PeopleSoft HR Data Management, Leave and Time Tracking Systems, PeopleSoft Payroll Systems, Global Business Payments - Cross CCY B2B Money Transfers and Oracle Account Receivable System
• Proficiency in Microsoft Office Applications-MS Word, Presentations, Excel, Project Plan.
• Experienced incoordinating, negotiating and motivatinginternal Teams, outside vendors and off-shore resources in support of time line and IT project test deliverables.
• Experience in coordinating the test efforts between distributed team at distributed locations.
• Experience with Defect Prevention techniques like Fish Bone Diagram.
• Experience in Collecting Metrics and doing analysis Effort Slippage, Schedule slippage, Total Defect Containment Effectiveness, Phase containment effectiveness, Review Effectiveness, IQA effectiveness
• Experience in client relationship and business development.
• Very good experience in large deal solutions and worked on multiple large deals.
• Hold P&L responsibilities and handle cost budgeting, allocations, SOW’s, billing and invoices.
• Contributed to process improvements like Check Point Reviews,, and Leadership Seminars.
• Effectively, motivating and mentoringonsite and offshore junior managers and leads.
• Recruitments and screenings for various positions.
• Appraisals and goal settings for the resources.
• Oracle AR Implementation replacing legacy AR
• Relative Performance Rating Application
• Global Headcount System
• Employee Survey System
• Common Review Salary System
• Employee Most paid Top 100 Identification System
• Employee Job Grading System
• Employee Manager Hierarchy System
• Shell Code consolidation System
• HR Corporate Repository
• Global Security Model for HR applications
• HR Data Management - Pay for Plans System
• PeopleSoft Time and Labor
• Ecotime Time and Labor
• HP PPM(Project Portfolio Management)
• Prowatch Card Access system.
• Personal and Accidental Underwriting Application
• Underwriting system.
• CDO 920 Employee Time Recording Systems. eHealth Terminals
• Chip card readers

TECHNICAL EXPERIENCE:

Test Life Cycle and Defect Management: Test Track Pro, HP Quality Centre, MKS

Project Management: HP PPM, CA PPM and HPMS

Project Plan and Monitoring: MS Project Pro & MS Excel

Project Documentation Control: Confluence, SharePoint and SVN

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Test Program/Project Manager

Responsibilities:

• Worked as a test manager to handle the entire QA process and activities for the above listed applications.
• End to End Test Management
• Handle QA releases effectively and lead/manage project deliveries.
• Assisting and implementing process improvements for Confidential .
• Preparation and reporting of daily/weekly/monthly dashboard to top level management.
• Invoicing and payment tracking between Cognizant - Confidential
• Motivating and guiding team members.
• Tasks scheduling
• Cost budgeting
• Create Test Strategy, Test Planning, Test Execution and Test Metrics.
• Requirement gathering, Use Case identification and analysis.
• Do Check Point Reviews.
• Review of test cases and scenarios
• Assisting and guiding the team in preparation and execution of test cases
• Environment and infrastructure Setup for Cognizant - Confidential
• Works with the Data Centre Coordinator to ensure test environments align with testing dates.
• Driving value adds for client
• Bug tracking, reporting and verification.
• Defect trend analysis using QC
• Performed internal Quality Audits and external Quality Audits
• Organizing calls and coordinating with development team
• Coordinated, reviewed and tracked the queries to closure with business.
• Work with the various application teams to gather and review test schedules and monitor testing progress.
• Identify gaps in testing schedules (e.g. app A is not ready when app B needs to test.), identify dependency issues.

Confidential, Jersey City, NJ

QA Project Manager

Responsibilities:

• Assisting and guiding the team in preparation and execution of test cases
• Preparation of monthly/weekly/daily project status reports
• Create Test Strategy, Test Planning, Test Execution and Test Metrics.
• Requirement gathering, Use Case identification and analysis.
• Do Check Point Reviews
• Review of test cases and scenarios
• Tasks scheduling
• Cost budgeting
• Timesheets for the associates
• Bug tracking, reporting and verification.
• Defect trend analysis using QC
• Performed internal Quality Audits and external Quality Audits
• Organizing calls and coordinating with development team
• Coordinated, reviewed and tracked the queries to closure with business.
• Work with the various application teams to gather and review test schedules and monitor testing progress.
• Identify gaps in testing schedules (e.g. app A is not ready when app B needs to test.), identify dependency issues.
• Works with the Data Center Coordinator to ensure test environments align with testing dates.
• Facilitate meetings of user and technical groups.

Confidential, Jersey City, NJ

Test Manager/Test Lead

Responsibilities:

• Assisting and guiding the team in preparation and execution of test cases
• Managed a team of 35+ resources for forms and functional testing
• Preparation of weekly/daily project status reports
• Review of test cases and scenarios
• Tasks scheduling
• Bug tracking, reporting and verification.
• Defect trend analysis using QC
• Performed internal Quality Audits and external Quality Audits
• Organizing calls and coordinating with other vendors like rating team and MRTC team (Manila)
• Coordinated, reviewed and tracked the queries to closure with business.
• Handled the complex rating module and helped the team test that complex functionality
• Work with the various application teams to gather and review test schedules and monitor testing progress.
• Identify gaps in testing schedules (e.g. app A is not ready when app B needs to test.), identify dependency issues.
• Works with the Data Center Coordinator to ensure test environments align with testing dates.
• Facilitate meetings of user and technical groups.
• Have dealt with multiple offshore teams in Manila and TCS for this project.

Confidential

Sr. Test Engineer

Responsibilities:

• Preparation and execution of test cases
• Devised the test plan against the requirements.
• Build up a testing team.
• Preparation of schedule and estimation of efforts.
• Provided technical guidance to the team wherever required.
• Regular meetings to discuss on the project status.
• Defect analysis and follow up.
• Test report review and release.
• Provided various metrics to the product management team

Confidential

Test Engineer

Responsibilities:

• Testing lab equipment software’s for 21 CFR compliance
• Preparation and execution of test cases
• Devised the test plan against the requirements.
• Defect analysis and follow up.
• Test report review and release.
• Provided various metrics to the product management team

Confidential

Engineer - Support

Responsibilities:

• Providing technical solutions to different problems of clients by taking help of different tools.
• Ensure that the call comments are properly arranged and suitable information is provided to clients.
• Act as an intermediary between the organization and customer such as dealing with the complaints and queries of consumers.
• Ensuring the satisfaction of customers in every stage of the process.