SUMMARY

• PMP certified program manager with 12+ years of background in Computer Science and a strong record of achievement in managing highly - visible enterprise technology projects and programs.
• Proven success working with global and diverse stakeholders. I have worked independently and collaboratively from project concept to deployment, planning, monitoring risk, organizing project data, communicating status and tracking, controlling and leading activities to ensure project goals and objectives are met within the approved time frame, scope, quality and budget.
• Extensive experience in ecommerce, Managed Services, Consulting, Banking, Manufacturing, highly regulated Life sciences and Clinical Trial fields. Extensive experience in managing complex, end-user and enterpriseprojectsutilizing both Waterfall and Agile/Scrum methodologies.

TECHNICAL SKILLS

Methodologies: AGILE (Kanban, XP, Crystal), WaterFall, SDLC

Tools: Microsoft Project, Rally, JIRA, Confluence, Jive, Adobe Communications Suite, Microsoft Word, Excel, Presentation, Sharepoint.

PROFESSIONAL EXPERIENCE

Confidential

Senior Project Manager / Program Manager

Responsibilities:

• Effectively manage projects and priorities from inception to completion across business units with differing goals and priorities.
• Manage onshore and offshore teams in North America, UK, and Asia in accordance with Agile (Scrum) and Waterfall SDLC methodologies.
• Led a team through optimum resource utilization and pre-emptive planning for anticipated issues.
• Increased collaboration between development and customer care teams to effectively increase CSAT score by 5% and decrease call volume by 7%, thereby reducing overhead costs by $1.1K annually.
• Led transformation effort to improve PMO processes and increase transparency.
• Successfully trained team members including developers, writers, QA, and other project managers on Agile processes.
• Successfully led multiple projects and programs over $3 million and increased efficiencies
• Successfully managed multiple releases of revenue generating (end-user) and enterprise applications.
• Mentored and guided team members on Agile/Scrum practices.
• Conducted project team assessments to identify and close Agile maturity gaps through trainings.
• Incorporated several Agile techniques such user stories, ATDD, TDD, Continuous Integration, Continuous Testing, Pairing, Automated Testing, Agile Games.

Tools: used - JIRA, Smartsheet, Microsoft Project, Confluence, JIVE.

Senior Project Manager (Scrum Master)

Confidential

Responsibilities:

• Responsible for full life cycleprojectdevelopment including business analysis, specifications, architecture, budgets and schedules, development, testing, rollout and support of end-user applications.
• Managed onshore and offshore teams in North America and Asia in accordance with Agile (Scrum) and Waterfall SDLC methodologies.
• Responsible for key critical path deliverables, projected timeline, key accomplishments, activities behind schedule, key decisions and impacts, resource impacts and dependencies, risks and issues, activities dashboard, key open design decision review;
• Managed complex interaction of technical and business stakeholders that span multiple businesses, functions and geographies.
• Developed multiple project plans, communication plans, presentations and reports.
• Led in implementing/applying standard processes for application life management (ALM), change management, risk management, issue management, quality assurance, estimate variances and project communications;
• Ensured that projects satisfy all required policy, audit, financial and technology guidelines.
• Collaborated with R&D teams, gathered dashboard requirements for BI and KPIs, led Quality Assurance benchmarking and Business User Acceptance Testing, created training/technical manuals, and built monthly status reports.
• Mapped traceability matrix and utilized excel modelling tools.
• ADAPT.Wind (monitoring software for windmills)
• System1 (monitoring software for power plants)

Tools: used: Rally, Microsoft Project, Word, Excel, DocuShare.

Agile Coach (Scrum Master)

Confidential

Responsibilities:

• Oversee the day-to-day progress of Agile development projects with regard to time, budget, scope and quality.
• Facilitate the Scrum process (daily stand-ups, sprint planning, backlog grooming, sprint reviews & retrospectives)
• Facilitate communications within the team and key stakeholders
• Identify and remove impediments that are blocking the team and their ability to deliver the product.
• Work with architecture and engineering teams in distributed locations to drive planning, issue resolution, and development of platform and project specific technical topics.
• Partner with the development and QA leads to provide leadership and mentorship to the team.
• Assist management with tracking and using velocity and burn down charts.
• Ensure teams keep to schedules and budgets and adapt to keep projects in line with expectations.
• Coach team members, provide general guidance and ensure teams are practicing Agile principles.
• Organize and facilitate project planning, daily stand-up meetings (scrums), reviews, retrospectives, sprint and release planning, demos, and other Scrum-related meetings.
• Act as interim Scrum Master for other teams, while training and coaching new Scrum Master.
• Track and communicate team velocity and sprint/release progress to all involved teams and management.
• Facilitate discussion and conflict resolution in order to improve team productivity while promoting continuous improvement.
• Update project management systems to provide transparency on product and sprint backlogs.
• Assist teams in making appropriate commitments through story selection and task definition.
• Work closely with assigned product owners to tailor product backlog and ensuring that the team is on the right track.
• Act as gatekeeper by protecting the team from distractions, removing impediments and roadblocks.

Senior PMO Analyst (Project Manager)

Confidential

Responsibilities:

• Conduct gap analysis, developed policies, objectives, targets, and procedures.
• Design relevant metrics and artifacts and other documents to comply with ITIL requirements.
• Conduct training on "awareness on ITIL", " ITIL processes" and "internal audits".
• Carry out internal audits, identify Non-conformances and track them to closure.
• Defined and implemented Quality Assurance Framework (QAF) activities, defining various Processes like Risk management, Issue management, Configuration management, Change management, Quality management, Review management.
• Lead a team of 4 Business process analysts to ensure deliverables were tracked and reported to executive management team.
• Developed high level and low level process design flows and process mapping projects, products and services.
• Provide analytical support to the Program and Project Managers, acting as PMO analyst.
• Assist other Senior PM's on parallel projects, with Project life-cycles, onboarding, action items, risk resolution and project execution.
• Participated in and led grooming to drive alignment and refinement of requirements.
• Documented all stakeholder project information (project plans, presentations).
• Refined system requirements based on feedback from cross functional team leads and facilitated reviews of proposed solutions.

Technical Communicator

Confidential

Responsibilities:

• Developed content on hardware/software products for a leading ecommerce site
• Worked in a cross-functional, cross-geography product/content development setup
• Organized both formal and informal product/software training sessions, as required
• Gave direction and guidance to technical illustrators, other writers about projects and processes
• Provided principal training to other writers within the organization
• Edited other writer’s documents and corresponding illustrations
• Managed company internal portal