SUMMARY:

• 3.5+ years of experience guiding multiple delivery teams on the Cisco Cloud Services, Cisco InterCloud Fabric and Qualcomm (Legal IT) PAD programs, through end to end scaled agile transformations.
• Managed upstream / downstream change resistance and expectations, dependencies, in partnership with Agile Coaches, Engineering Management, Product Management, IT, Release Management and other cross functional teams in a Continuous Delivery DevOPS model.
• Coached multiple Product Owners on the importance and principles of vertically sliced user stories with succinct narratives, user - scenarios and acceptance criteria; to ensure the agile teams can deliver incremental business value each sprint.
• Demonstrated experience in assisting multiple scrum team(s) with cross-program dependency coordination, impediment / blocker identification (visualization, resolution / escalation); in a highly complex program with 30+ Scrum / Kanban teams, 10+ Product Owners and 15+ Scrum Masters.
• Received Qualcomm 'Diamond QualStar’ award, for leading the integration of QA and Dev. processes in a hybrid SCRUM model, thereby enhancing team efficiency by 30%.
• Assisted PMO and RMO teams with tracking, feature health, program risks, minor and major releases, to ensure release commitments are in alignment with the proposed timelines.
• Facilitated RMO and PMO inter-team communication, with a goal to build consensus and streamline release / engineering expectations.
• Program Manager and Scrum Master with hands-on experience facilitating end-to-end / continuous delivery, on multi-million dollar (Cloud, IaaS, Migration) programs via initiation, planning, design and deployment - via a servant-leadership model.
• Extensive experience, working across complex / sensitive organizational boundaries.
• Coordinated and facilitated multiple multi-day multi-team Release Planning efforts, as a Release Train Engineer.
• Maintained program and delivery team artefacts in various systems like Rally, Box, Confluence, JIRA, Smartsheets, Wiki, Microsoft Project, Automated Excel Reports / Dashboards.

PROFESSIONAL EXPERIENCE:

Confidential, San Jose, CA

Project Manager (Scrum Master)

Responsibilities:

• Program Manager / Scrum Master on Cisco's multi-million dollar strategic (scaled agile) InterCloud initiatives.
• Supported multiple agile teams running on separate / common backlogs and delivering the UI, UX, REST API experiences for ICF and CCS (OpenStack based Enterprise IaaS platform); in partnership with Agile Coaches, Engineering Management, Product Management, IT, Release Management and other cross functional teams, in a Continuous Delivery DevOPS model.
• In alignment with Cisco’s Agile Playbook, lead agile adoption / transformation, by facilitating quarterly release planning, daily standups, 3-Amigos / PLT grooming meets, look-ahead sessions, Scrum Master guilds, Scrum-of-Scrums and key scrum ceremonies like sprint planning, sprint demos, release / sprint retrospectives etc.
• Coached the delivery teams and Product Owners on the importance of INVEST principle and vertical slicing in grooming stories and getting them to a “Definition of Ready”.
• Helped team iterate towards a continually prospering “Definition of Done” and how the same drives the delivery of quality (and potentially shippable) stories.
• Assisted multiple agile team(s) with obstacle / impediment visualization, escalation and resolution via program’s digital obstacle board(s).
• Coordinated complex cross-program dependencies, in conjunction with 10+ Product Owners, 15+ Scrum Masters, SMEs, TMEs.
• Worked with assigned Product Owners on continually prioritize vertically sliced (and groomed) user stories, with a goal to always maintain a healthy rank-stacked backlog for delivery team(s) consumption.
• Acted as Stand-in Product Owner, supporting efforts like Visual / UX reviews (redline specifications), defect scrub sessions etc.
• Utilized tools like Rally, WebEx, Confluence, Box, Wiki, Smartsheets, Excel etc., to support program data / metrics.
• Helped teams and management appreciate agile metrics such as ‘Planned vs. Actual Velocity’, ‘Capacity Based / Commitment Driven Planning’, ‘Feature-Story’ mappings, Product Owner (PO) ‘Continual Acceptance’, ‘Release / Milestone Burnups’ etc.
• Collaborated with engineering management, to ensure the teams are tactically aligning deliverables for ‘Continuous Delivery’, via aspects like Automated / Functional Testing, TDD, Pre-Commit Sanity, Build Integration etc.
• Tracked cross-program health by identifying program / release / feature risks and rolling up product roadmap progress to senior leadership and business stakeholders, via a weekly leadership sync-up forum.

Confidential, San Diego, CA

Sr. Systems Analyst (Project Analyst, QA)

Responsibilities:

• As a Scrum Master Analyst, facilitated team’s backlog grooming, sprint planning, user-scenario documentation, velocity tracking, iteration review sessions (demos / retrospectives), blocker / obstacle resolution etc. needs.
• As a Project Analyst, coordinated project delivery on multiple (Java, SFDC, Drupal CMS based) Web / SaaS applications.
• Supported QA / UAT efforts by performing extensive Ad-Hoc, Exploratory, Black Box, Smoke, Regression, ETL / Data Sanity testing and assisted with documentation of BRD’s / functional requirements, stories, use cases, test plans.
• Qualcomm 'Diamond QualStar’ award, for leading the integration of QA and Dev. processes in a hybrid SCRUM model, thereby enhancing team efficiency by 30%.
• As a PMO member, promoted the importance of continuous improvement and transparency to build high-performance teams and instilled the thinking data driven process improvement approaches, via analysis like ‘QA Automation ROI @ 6 quarters’, ‘Incremental build health analyses’ etc.
• Maintained Project artefacts in various systems like Confluence, JIRA, Microsoft Project, Visio, Salesforce.com etc.
• Facilitated the ISO 20000 SLM / BRM Audit Interviews, ITIL Service Catalog data aggregation efforts.

Confidential, CA

I.T. Analyst Quality Analyst

Responsibilities:

• Onsite Coordinator, for e2e test planning and execution on multiple (Java, SFDC, Drupal CMS based) web / SaaS applications.
• Responsible for requirements gap-analysis, for offshore QA teams and tracking defect backlog health.
• Participated in extensive hands-on black-box, performance, smoke, functional, exploratory, ad-hoc etc. testing activities.
• Supported (Oracle 9i / 10g) database deployments, backup, support, rollback efforts on Dev., QA and Staging boxes, for a home-grown POS application.
• Accountable for delivery of daily DB schema and data-model update scripts to onshore teams, using tools like TOAD, Erwin etc.

Engineer II

Confidential

Responsibilities:

• Technical Account Manager and Jr. DBA for Tier-2 / Ties-3 support needs for multiple Quark global enterprise accounts.
• Functional SME on multiple Quark enterprise products like Quark Publishing System, Digital Media Server, Quark DDS etc.
• Supported Engineering / R&D teams, with complex customer environments (client-server based) lab setups.
• Quark ‘QUDOS’ award, for excellence in work quality, customer focus and issue handling.

TECHNICAL SKILLS

Methodologies: Agile, Waterfall, ATDD, FDD

Tools: Rally, JIRA, Box, Smartsheets, Confluence, Wiki, MS (Excel, OneNote, Visio), GitHub (exposure), Salesforce (user / tester), Quality Center, PerForce, Argo UML, TOAD, ERWin, EDraw ERD Modeler, Oracle 9i / 10g, SQL Developer, QlikView (training / exposure), Minitab (exposure), WebEx

Languages: SQL (Queries), Java / OOAD (concepts), HTML / CSS (exposure), XML (exposure)

Databases: Oracle (10g / 9i), MS SQL Server, ETL (concepts)

Operating Systems: Unix / Solaris / AIX (terminal user), Redhat Linux / Ubuntu (exposure), Macintosh OSX (user)