SUMMARY

• Self - motivated and result oriented individual with strong focus on team approach.
• Strong drive for excellence, adequate problem solving, and research aimed at satisfying client's particular needs.
• Strong passion for my profession and always seeking to add value to every process in any organization. Constantly aware of business functions and how business decisions affect financial and non-financial results.
• Excellent communication, interpersonal and business development skills which enable the prompt and accurate delivery of customer service and easily convey technical jargons to non-technical users.
• Excellent leadership and delegation skills. Able to see the bigger picture, inspire and motivate others, monitor progress towards goals, and see one's own behavior as an example for other.
• Excellently managed functional and configuration issues in areas of project management, inventory Management, Logistics and purchasing optimization.

TECHNICAL SKILLS

• All Microsoft Client operating systems ( Windows XP, Windows Vista, Windows 7, Windows 8, Windows 10)
• Novell Netware 3.12; Lotus Notes; the Microsoft Office suites (Excel, Word, Access, Power point, Outlook, Publisher)
• HTML
• JavaScript
• Visual Basic
• Java
• C++
• Dreamweaver
• SharePoint
• Wellview
• Project Management and SAP ECC 6.0

PROFESSIONAL EXPERIENCE

Confidential

IT Analyst

Responsibilities:

• Review and edit requirements, specifications, business processes and recommendations related to proposed solution
• Develop work plans for components of engagements
• Develop materials to support business developments
• Promote and direct process improvement activities.
• Involved in Coordinating projects from inception to completion.
• Assisting and supporting the Project Manager in their daily duties.
• Ensuring that relevant management information is captured and analysed.
• Direct the coordination of all implementation tasks involving third party vendors as well as provide consultation to clients on systems implementation

Confidential, Houston, Texas

Project Coordinator

Responsibilities:

• Assisting and supporting the Project Manager in their daily duties.
• Ensuring that relevant management information is captured and analysed.
• Providing project support to senior Project Managers. Reviewing the efficiency and effectiveness of service delivery.
• Acting as administrative support to Project Managers and Directors on projects.
• Identify, analyze, prioritize, mitigate and communicate project risks.
• Helping the Contract Manager with the development of operating procedures.
• Writing up documentation for safety procedures.
• Communicating with project manager to report on project status.
• Involved in Coordinating projects from inception to completion.
• Developing training and briefing material for staff.
• Leading and organizing a team.
• Managed contractor verification database
• Participated in quality assurance activities
• Maintained records of approval team
• Keeping in close contact with key project members and decision makers.
• Involved in interpreting performance data and translate this into practical improvement.

Confidential, Houston, Texas

Project Coordinator

Responsibilities:

• Produce a collate service level reports as requested by management.
• Daily analyses of user requirements with business analyst team to ensure appropriate solutions are provided.
• Define projects requirements and training of users.
• Identify and translate business constraints in collaboration with the technical team.
• Liaise with business managers to analyze and determine system reports.
• Collect all excess IT equipment’s from decommissioned floors and document it using excel.
• Gather and analyze business requirements to ensure appropriate solutions are provided.
• Document changes to assist the helpdesk and provide IT training to support software applications.
• Create statistical reports in response to requests from the business using Access, SQL and Excel.
• Manage and install application for users over the network
• Delivery and installation of new machines to end users
• Inventory and asset management
• Responsible for deploying new pc and monitors to users
• Manage and install application for users over the network.
• Ensure all systems continuously meet specifications as stated in company policies and procedure manual.
• Manage client engagement services and solutions implementation.
• Provide business consulting knowledge expertise in strategic performance management. Methodologies, process assessment work, and the application of technologies to business.
• Foster customer loyalty by ensuring that our customers fully utilize the value of our solutions and services.
• Direct the coordination of all implementation tasks involving third party vendors as well as provide consultation to clients on systems implementation.
• Manage transition of client from Solutions Implementation to Client Support.
• Manage the development and maintenance of implementation portions of project.
• Provide level 3 support to users.
• Make sure the wireless and LAN are working on the new floor, prior to move
• Check for Network connectivity on swing move floors, while setting up users work station.