SUMMARY

• 19 years of IT experience with 12 years as Project/ Program Manager
• Extensive experience in driving IT programs for complex global engagements
• Expertise in driving IT solutions to align with business needs for fortune 100 clients
• Sound understanding of technology and process frameworks
• Skilled in managing stakeholders’ expectations by relationship building and negotiations
• Skilled in developing strategies as well as driving tactical processes
• Skilled in managing projects through effective communicationand risk management
• Skilled in resource planningand employee development
• Managed peak team sizes of 150 team members across locations
• A track record of demonstrating good analytical and problem solving skills
• Flourish in both independent and collaborative work environments
• Experience working as system and network administrator, developer, tester and manager
• Trained in Six Sigma Black Belt, Green Belt, CMM and ITIL programs
• Worked successfully with cross functional teams on techno - commercial, pre-sales and business development activities, preparing SOWs & SLAs
• Partnered with stakeholders to generate insightful, innovative and practical solutions to address strategic needs and issues
• Develop collaborative strategies to capitalize on opportunities for growth

TECHNICAL SKILLS

Management: PMP, MS Project, HP PPM, Planview, CMMi, ITIL, Six Sigma Black Belt, Green Belt, FP estimation

Soft Skills: People management, resource optimization, conflict resolution, negotiation, presentation, team building

Miscellaneous: Actimize RCM, SharePoint, Microstrategy, SAP-BW, Siteminder, Networking, ESX, VIP, Capacity planning, Performance Centre Testing, Silk Test, Lotus Domino Designer R5, ERWin, Install Shield, VSS, MS Word, Excel, PowerPoint, Visio

Languages: Unix Shell script, Perl, HTML, J2EE, XML, VB, C, C++, ASP .NET

DBMS: Oracle, SQL, MySQL

Platforms: Windows, Hypervisor- ESX, Solaris, Linux, SCO Unix

PROFESSIONAL EXPERIENCE

Confidential

Program Manager

Responsibilities:

• Manage the global Program for Enterprise wide AML Risk Assessment for OCC filing
• Manage regional PMs and teams for NAM, LATAM, APAC and EMEA to meet deliverable dates for AML feeds
• Collaborate with above Regional Country Compliance SMEs, Business SMEs and DWH teams to gather Customer and Product data mapping information for AML risk profiling
• Define and refine program strategy, approach, work plan and processes
• Own accountability for successful program delivery
• Manage stakeholders' expectations by effective communication
• Provide collaboration platform across globally distributed teams
• Identify and assess risks and establish contingency and mitigation plans
• Report the project health to senior executive leadership
• Planview, MS Office

Confidential

IT Manager

Responsibilities:

• Managing a mix of Development, Testing and Infrastructure projects to ensure deliverables meet 100% targets
• Manage PwC IT staff and supplier teams to meet milestone dates for all deliverables
• Define and refine project strategy, approach, work plan, staffing and finances
• Manage stakeholders' expectations by effective communication and risk management
• Influence and drive project direction to achieve project goals
• Provide collaboration platform across globally distributed multi- Confidential teams
• Create and facilitate accurate and appropriate communications for all stakeholders
• Identify and eliminate process gaps
• Identify and assess risks and establish contingency and mitigation plans
• Develop understanding of technical and process frameworks to integrate activities
• Recommend options and determine course of action under complex situations
• Maintain high level of team performance under pressure and uncertainty
• Report the project health and review direction with senior executive leadership
• Work with Business teams and stakeholders to discover required solutions
• Develop Business case to substantiate new initiatives
• Review and approve SoUs and SOWs for supplier scope of work
• Assist in implementing ITIL and ITSM processes and best practices
• Assist in developing and implementing SLAs to align IT with Business needs
• MS Project, HP PPM, ITIL, J2EE, Lotus notes, Share point, Microstrategy, Siteminder, Infrastructure setup, integration and support

Confidential

Program Manager

Responsibilities:

• Implementation of a new Global Risk Case management solution to support Citi's global surveillance and transactions monitoring processes across the globe for EMEA, APAC, NAM and LATAM regions
• Provide effective program governance for the program implementation
• Define and improve delivery framework, team structure, roles and responsibilities
• Perform effective risk management and communication planning
• Develop and manage deliverable plans for multiple tracks in parallel
• Facilitate development process while working with global cross functional teams and different vendors
• Maintain high level of team performance during under varying degree of pressure and uncertainty
• Oversee SIT, UAT and performance test planning and execution
• Streamline processes and optimize resource utilization by critical thinking
• Provide regular updates and reporting to required stakeholders
• Build and manage high performing teams at onsite and offshore
• Serve as point of escalation and issue resolution for teams
• Prioritize and plan release scope and timelines for various tracks
• Manage technology risks to protect PII, other sensitive data and to eliminate various code vulnerabilities
• Prepare and conduct demos, training sessions
• MS Project, Actimize RCM, J2EE, JReports, Oracle 11g

Confidential

IT Project Manager

Responsibilities:

• Managing multiple IT projects concurrently for schedule, quality and cost.
• Track and control projects from initiation to deployment to ensure all deliverables meet 100% targets on timelines, quality and budget.
• Manage deliverables - working with Supplier PMs to ensure successful project delivery by effective risk and communication management
• Manage stakeholders' expectations by negotiations, conflict and issue resolution
• Work with Demand and Business on regular basis to steer the project direction
• Track and report the projects' health and performance
• Tracking work plan, schedule, estimates, financial reporting
• Participating in business requirements gathering and design discussions
• Doing effective risk management, resource optimization and communication planning for the engagement
• MS Project, PPM, C, .NET, J2EE, Lotus notes CMS, Weblogic, Oracle

Confidential

IT Program Manager

Responsibilities:

• As part of iVAPP PMO team, managed $15 million annual budget for Fiber-to-the-premise (FTTP, FiOS) platform for Confidential .
• Plan and coordinate 15-20 separate initiatives that are ongoing as part of this platform.
• Track the Portfolio budget and business cases pipeline
• Collaborate and negotiate with 50 interfacing systems for successful delivery of projects to align the schedule
• Participate in management for SOWs, invoicing, staff levels from vendors.
• Managing deliverables, staff, cost, funding - extensive use of MS Excel
• Involved with budget development & tracking
• Managing stakeholders' expectations by negotiations, conflict and issue resolution
• Involved in data collection, validation and analysis for portfolio level decision making
• Tracking and reporting the program health and performance
• Tracking work plan, schedule, estimates, invoicing for each release
• Participating in business requirements gathering and design discussions
• Working with vendors, onsite and offshore teams
• Doing effective risk management, resource optimization and communication planning for the engagement
• Initiating and driving process improvement measures for the entire engagement
• C, .NET, J2EE, Testing, Production Support, B2B Media clearing house

Confidential

Program Manger

Responsibilities:

• The engagement for Confidential delivers Development, QA and Production Support services from locations across Bangalore and Hyderabad for the above mentioned business units of Confidential .
• The engagement has a total of 200+ members working on a technology stack including .NET, J2EE, E-matrix, QTP, Oracle and L1/L2 Support.
• The program includes over 30 projects in various engagement modes like fixed bid, managed T&M and T&M. The projects involve work on in-house tools and products used within Confidential . Also, the projects involve work on the products and services that Confidential buys, customizes and maintains for market outside.
• The engagement for Netratings involves development and QA of tools for market research and study used by this AC Nielsen enterprise.
• Managing people, processes, financials and client relationship for Confidential and AC Nielsen engagements
• Provide overall leadership and direction to the team
• Responsible for business development and techno-commercial activities overseeing responses to RFPs, RFQs and RFOs
• Tracking and reporting the engagement health and performance
• Ensuring high customer satisfaction by effectively managing stakeholders' expectations, negotiations, conflict and issue resolution
• Doing effective risk management, resource optimization and communication planning for the engagement
• Initiating and driving process improvement measures for the entire engagement
• Employee development and performance management
• Setting high standards of commitment and performance while overseeing Project Management for development & delivery of high quality systems
• Validation of SOW, SLAs, Project Plans, WBS, Schedule, Resource Plan, Quality Plan, Measurement Plan
• .NET, E-matrix, J2EE, QTP, Manual Testing, Production Support

Confidential

Program Manger

Responsibilities:

• From 2005 till mid-2007, I have managed programs encompassing several projects for client accounts viz. Confidential, Confidential, Confidential and Confidential .
• Managing the above client accounts for all offshore activities including Program management, Staff Augmentation, preparing SOW, SLA, Methodologies, Processes
• Responsible for client interaction, co-ordination, reporting and implementation sign-offs
• Managing stakeholders' expectations, negotiations, conflict resolution
• Overseeing Project Management for development & delivery of high quality system under challenging schedules.
• Ensuring smooth knowledge transition for projects, effective handling by pre-emptive attitude
• Validation of Requirement Specs, Overall Solution and Design, Project Plans, WBS, Schedule, Resource Plan, Quality Plan
• Tracking and controlling project size, effort and schedule.
• Involved in Business Development and Overseeing RFPs.
• Confidential Assignment: The work being done for Lehman involves production support, maintenance and data migration forhundreds of Lehman Finance users across the globe. The applications are related to allocation of funds to various P&L accounts across Lehman, Expense Tracking across Lehman, and Financial Reports to CxOs and key stakeholders.
• Confidential assignment: Confidential is a media and entertainment services provider in US and UK. I manage over 10 testing projects spanning 60 applications at offshore for Confidential viz. Pricing, History Codes, Pac Promo, Xsell, PSA, NetAgent, Customer Care and Core Services, Registration, Billing, eCommerce.
• The projects are delivered in global offsite-offshore methodology. Both development and QA work are performed from offshore with the release cycles being weekly/ bi-weekly/ adhoc.
• Confidential assignment: Confidential is major relocation services provider based out of California. ICS provides software development services for their relocation systems. I handle a couple of projects viz. SPSA, PRISM, REI from offshore for Confidential . Confidential projects are based on .Net Technologies and had a peak team size of 15 resources.
• The assignments developed a portal and associated applications to track the Confidential relocation services availed by corporate customers and end users.
• Confidential assignment: Confidential is a manufacturing and leasing company based out of US. ICS provides software development services for their financial and leasing systems. I handle a couple of projects viz. AR Securitization, RSA from offshore for Confidential . Confidential projects are based on .Net Technologies and have team size of 6 resources.
• The project generates various bank schedules against the receivables pending from Confidential customers across globe. The other project is an application that maintains the restricted stock options details for all employees.
• Six Sigma: Working on a Six Sigma project called “Reduction of variance between Actual vs Planned Effort Estimate”. The project applies Six Sigma techniques on the effort estimate process across all software projects. The project aims at establishing process across the organization such that there is no more than 10% planned versus actual effort variation on maximum of 10% all projects implemented across the organization.
• Unix Shell Scripting, PERL, Oracle, Sun Solaris Unix, WebLogic, Testing
• ASP.Net, C#, SQL Server

Confidential

Project Manager

Responsibilities:

• VDP EDI system helped the Health and Human Services Department of Texas state to achieve HIPAA level 5 compliance by replacing the existing payment remittance process with ASC X.12N 835 EDI remittance transactions. The system acts as a clearinghouse for the distribution of the 835 transaction files to over 2,500 end pharmacies for different health care programs like Medicaid, KHC, CSHCN and DHS Refugees.
• The files handling part of the system is built using PERL. The HIPAA compliant EDI file format for remittance claims is built using Java components. A three-tier application built using J2EE platform & WebSphere provides access for the in-house HHSC staff to the remittance details of all the pharmacies across the state of Texas.
• Responsible for onsite client interaction and project management for development & delivery of high quality system under challenging schedule.
• Managing stakeholders' expectations, negotiations, issue resolution, change request process
• Responsible for onsite requirements gathering, analysis, design, co-ordination, reporting and implementation sign-offs
• Involved in database design, capacity planning, security & authentication issues and performance attributes for the project
• Testing, troubleshooting and deployment of deliverables at onsite facility.
• Interacting with DHS staff and end users like service bureaus & over 2,500 pharmacies for any production issues.
• Perl, J2EE, VB, Oracle8.1.7, Sun Solaris Unix, Web Sphere App server 4.02, FTP server on Windows 2003

Confidential

Project Manager

Responsibilities:

• Intranet Framework (IF) is a self-serviceable modular suite that facilitates the creation of workflow for any given process to be followed in an organization. The framework provides a browser based personalized workspace for each employee. The framework provides a powerful form-based solution by mapping complex business processes to a workflow on the fly.
• The details about Workflow and Business rules mapped to any process are stored in database tables in MS SQL server. The data model used is Extended star schema. The details of all dynamic controls on any workflow step form are stored using dynamically created tables in MS SQL server
• Responsible for requirements gathering, analysis, client interaction, co-ordination, reporting and implementation sign-offs
• Member of core application and database design team
• Other key performance areas included people planning, defining roles & processes and implementing quality standards
• VB.NET, ASP.NET, MS SQL Server, UML, OOAD

Confidential

Project Manager

Responsibilities:

• Abacus UIC Simulator is the project to simulate the behavior of User Interface Controller (UIC) of the mailing machine for Training the end users on actual Mailing Machines and for use by sales personnel for demo of the Abacus mailing machine. It allows the end user to create Accounts, Operators, Transactions, Reports, Presets for various classes of service and fee from carriers like USPS, FedEx. It simulates the process of mail run for various weighing modes and user defined report generation
• Solely responsible for onsite requirements gathering, client interaction, onsite-offshore co-ordination, reporting and implementation sign-offs
• Eliciting & understanding client requirements and translating it into system functional and design specifications, preparing installables.
• Estimating, planning project & risk mitigation, tracking project size, effort and schedule.
• Achieved customer satisfaction by motivating team members and following organization defined CMM and ISO processes.
• Visual Basic 6.0, ActiveX Controls & Servers, InstallShield, Erwin

Confidential

Project Lead

Responsibilities:

• Source File processing Standard is a telecom application, which is a starting point for a data warehouse to validate and archive the daily files received from various domains. A process generates a daily index file from Master IDX table and calendar table. The files that are found in the source directory are validated, archived, renamed and stored in the process directory. The files are then loaded into Informatica for further processing.
• Study, Analyses, Design of the subsystem of data warehouse
• Preparing estimation & formulating proposals and designing systems architecture.
• Responsible for implementation sign-offs & reviews
• Solely responsible for client interaction and co-ordination with onsite team
• Involved in writing use cases, test scripts, performance testing of the PERL scripts
• Linux 6.2,C, PERL, Oracle 8.1.7

Confidential

Team Member

Responsibilities:

• This is an application that generates reports from the Access control system. The project scope includes setting up the environment, which involves - getting Kylix running on Linux and communicating with PostgreSQL, getting Rave Reports running on Kylix and communicating with PostgreSQL and finally porting the SYSRIS MS Access database on periodic and event driven basis to PostgreSQL on Linux.
• Responsible for technology exploration and arriving at architecture solutions in terms of environment, tools and IDE on Linux
• Eliciting & understanding client requirements and translating it into system functional and design specifications.
• Estimating & planning project and risk mitigation.
• Managing project by people planning, motivating team members, defining roles & processes and implementing organization defined CMM and ISO processes.
• Performing Testing & troubleshooting and guiding the project teams Business Alliance Activity Tracking
• Responsible for requirement analysis, estimation, client Interaction and co-ordination.
• Involved in database & UI design.
• Responsible for quality assurance and preparation of installable Confidential corp Overseas Limited, Compaq System Administration and Customer Support
• Designing and implementation of LAN with WINDOWS, NT, NOVELL, NetWare 4.11 & UNIX.
• Maintaining & installing UNIX SERVERS.
• Configuration & maintenance of networks with TCP/TP, SNMP, HUBS & SWITCHES.
• Configuration & maintenance of exchange server 5.5 & CC mail with multiple sites.
• Looked after insurance and banking sector in Rajasthan including & installing of the banking network on LAN with SFTIII.
• Generating revenue through processing & negotiation of annual maintenance & labor contract up gradation of machines.
• Looked after repair management system involving component stock management, inward - outward material movement from H.O. & COMPAQ stores.