SUMMARY

• Accomplished technical program manager with great track record and 16+ years of experience in eCommerce and online Confidential .
• Deep Confidential knowledge across markets (North Americas, LATAM, EMEA, APAC) and understanding of their Confidential culture
• Expertise in Implementing largescale cross functional projects like enabling India local settlement for O365 and Azure; SEPA direct debit for Xbox, MSN, Office; enabling alternate PIs in different countries like ACH, SEPA DD, Boleto, Inicis, Ideal, Maestro, 3DS enabled Credit card
• Competencies: Financial Services; Mobile Wallet; Global Confidential Systems; SOA; Agile Technology & Software Development; SQL Server & Cubes; Data Analytic & dashboard tools like PowerBI; Big Data; Cosmos & scope scripts; SharePoint; Excel; O365; object oriented coding experience in Java, C#
• Seeking entrepreneurial position in delivery focused strategic role where I can lead Confidential team for better eCommerce expereince.

PROFESSIONAL EXPERIENCE

Confidential

Program MANAGER

Responsibilities:

• Attained finished product by defining the roadmap for wallet, managing the backlog, assessing the user - feedback and tracking the release schedule.
• Achieved each milestone by managing sprint planning, bug triage, daily scrum,
• Addressed tactical challenges through shiproom process
• Completed compliance and certification for the product through collaboration with card issuers and card networks like Visa, Confidential and Amex, internal legal and compliance team
• This is one of the largest project that I have carried successfully as overall scenario PM.
• Gathered executive attention and approvals with necessary data and execution plan with legal compliance through multi-months, multi-million and multi-team commitments
• Crystalized the requirements and authored functional specification collaborating with various teams including Azure, O365, Intune, CRM Online & Yammer, CBO, RMCA, SAP, BI, FinOps and SMSG groups, regional tax and legal teams.
• Collaborated solutions design with-in UST team like Catalog, Offers, OMS, Billing, Subs, FRS, Confidential, Tax and legal.
• Uncovered fraud pattern with data analysis and worked on solution to reduce the chargebacks and disputes
• Collaboration across CP Confidential, Treasury, Xbox, MSN, Billing team to enable Direct Debit.
• Implemented the project within budget and timelines working with internal CP team in cross geo locations like, US, Europe, China and external providers like Citi Bank, Global collect, DocuSign.
• Received the Coveted CFO award for this project.
• Understand each markets and their payment culture. Identify the top payment methods that contributes major ecommerce purchase
• Enabled various alternate PIs for Confidential e.g. Ideal for Netherlands, Boleto for Brazil, Inicis for S. Korea, SEPA DD for European Union countries, Maestro, Visa Electron, and Carte Bancaire
• Enabled developer payouts in more than 150 countries through PayPal and Citi ACH, SEPA & WorldLink ACH and wire transfers.
• Enabled bank account validation through Global collect in more than 45 countries. This role required to understand the compliance for each country for money transmission.
• Enabled 3DS (Verified by Visa, Confidential SecureCode, Amex Safekey) to support credit card transactions on OneStore in India and other 3DS supported regions in Europe
• Maintained reconciliation difference under 0.05% threshold by collaborating with FinOps team and various provider.
• The challenges addressed were multi-currency settlement, Foreign exchange fluctuations, multiple entity reconciliation

Confidential

Sr. Project Manager & SME

Responsibilities:

• Enabled Walmart to start accepting EMV (Chip) card acceptance at Walmart through FDC POS
• Managed Open-loop prepaid cards projects with roadmap, backlog and bug management
• Data analysis and BI reporting with Cognos - BI tool and Oracle

Confidential

Practice Manager

Responsibilities:

• Organized business requirement document for FDC, India for tracking EDC-POS terminals at their merchant locations by defining use cases, life stages of terminals and defining state machine for terminals
• Enabled PayPal to get Visa acquirer license in Europe by documenting various processes required as Visa Acquirer such as authorization, clearing and settlement, fraud management, 3D secure and Dispute Management.
• Study industry trends around cards & Confidential domain. Identify gaps and opportunities for business process improvements and providing strategic view points for business developments.
• Created various frameworks during this stint and written whitepapers around interchange fees and mobile applications.

Confidential

Product Manager

Responsibilities:

• Understanding and defining market requirements and defining roadmap.
• Complete responsibility of the product for its revenues and profits.
• The position also required close interaction with key customers, product architects, sales, pre-sales, and professional services teams.
• Major achievement was introduction of multi-currency wallet to electraPrepaid card product.

Confidential

Product Manager

Responsibilities:

• Defining the roadmap and steering all new initiatives for merchant acquiring business;
• Implemented MiGS Interfacing, VbV and SecureCode registrations and testing;
• Ensuring merchant Confidential in time, business process re-engineering for operational issues.
• The major project is implementing the Base 24 for merchant acquiring purpose and various cost saving initiatives for transaction processing for online and offline

Confidential

Vice President

Responsibilities:

• At this startup I was head of software development and corporate project implementations;
• Managed and delivered initiatives for chip card based applications like Access control, Attendance Management, Visitor Management, Canteen management, Asset Tracking etc.,
• Designed engine for bestselling Time and Attendance solution to automate employee attendance and shift assignment
• Code reviews and coding in C# .NET and ASP.Net

Confidential

Project Manager

Responsibilities:

• Handled big projects like migration from Vision+ to CTL Prime.
• Responsible for execution and implementation of all projects for merchant acquiring, Loyalty solutions (I-mint) and Cash Vending Machine;
• Coordinated with end users for requirement understanding, Change Request Management, Vendor Management;
• Production Support for Merchant Acquiring on Prime and Vision+;
• SQL Server coding through PL-SQL

Confidential

Programmer, Team Leader, Project Manager and Business Analyst

Responsibilities:

• Development and implementation of the projects for cards business mainly for debit card reconciliation and credit card business accounting
• Developed solutions for settlement, clearing, EMV, Visa and Confidential ’s fee management,
• This is where I joined Confidential domain and started exploring various Confidential aspects through development life cycle.
• Coding is C, C++, Java & Oracle - T-SQL

Confidential

Programmer

Responsibilities:

• Development and implementation of the projects for web solutions on Java, EJB, Webspere, oracle, also developed solutions on ASP, SQL Server 2000
• Development and implementation of the projects for educational institutions on Visual Basic and SQL Server 7.