PROFESSIONAL SUMMARY

• An IT Solutions Specialist with over 20 years of experience providing strategic and tactical IT infrastructure, operational and software solutions for Fortune 500 companies. I build and deliver strategic value through the effective design, management and implementation of software, hardware and service management initiatives that are positioned for growth, best in class and leading edge results.
• Senior Project/Program Manager developing, managing and delivering IT projects or programs, from inception to implementation and support transition. Experience includes projects involving strategic planning and implementation, project/program reporting ,identification and resolution of project related issues including budget, scope, and quality while achieving successful project/program completion, on-time and within budget. Manage communications and expectations of clients, sponsors, users, teams, contractors, external partners and the Enterprise, ensuring project adherence to established IT project methodologies and standards. .
• Profit Loss P L management responsibility and accountability experience includes program growth, profitability and identification of new emergent opportunities Max annual budget 15M .
• Possess in depth experience in the development, negotiation and management of contracts, statements of work and underpinning contracts.
• Experience operating in an environment with an overall delivery model for enterprise IT services and a service-oriented approach includes experience in the design, implementation and oversight of enterprise IT Service Management disciplines and practices overseeing operation, monitoring, and improvement of all service management practices in the delivery of IT services to customers. Coordinate with Service Process Managers responsible for Incident Management, Request Management, Problem Management, Configuration Management, and Change Management
• Experience managing technical professionals, driving SLA compliance, customer satisfaction, productivity and utilization.
• HR Responsibilities including overall staffing, development, training, performance management and resource utilization/backfill.
• Excellent negotiation, facilitation and written and oral communication skills including CIO, VP, and director
• Experienced in Customer Engagement and business requirements facilitation and gathering within operations, projects and location management as the focal point for customer IT service requests
• High tolerance for ambiguity
• Highly developed analytical skills able to think and act both strategically and tactically

PROFESSIONAL EXPERIENCE

Confidential

Project Manager

• Senior Project Manager responsible for the management and implementation of complex technology projects for the school district includes wireless network, server implementation, upgrades and testing.
• Interface with vendors, contractors, administrators and technology representatives to implement required best practice infrastructure upgrades to improve operational effectiveness.

Confidential

Program Manager

• Program manager responsible for the development and implementation of the business case and strategy intended to lower enterprise network costs through the removal of unused or underused wired LAN deployments and the eventual deployment of wireless LAN technology.
• Act as the key liaison between the external vendors and Business Units to identify and maximize cost improvements and achievement of business requirements.

Confidential

Senior Project Manager

• Collaborated with Upstream, Downstream and designated support groups to develop the lifecycle framework and solution support strategy encompassing established IT Service Management processes and practices. This framework and strategy is intended to provide long-term sustainability and optimal value realization.
• Oversee solution roadmap alignment to BU requirements coordinates interdependencies with IT infrastructure and application support teams.

Confidential

IT Program Manager

• Collaborated with Upstream, Downstream and P T organizations to design, develop and implement the long term support strategy and roadmap for enterprise engineering and laboratory applications encompassing alignment and implementation of key Shell's global IT infrastructure landscape initiatives and integration with the other enterprise applications.
• Interface with BU leaders, end users, IT partners and external vendors using the Integrated Support Model to monitor and improve application service performance according to published SLAs.

Confidential

IT Manager /Program Manager

• Program Manager responsible for the implementation of BP's North American Gas and Power Trading storage optimization and capacity expansion program. The program consisted of eight distinct infrastructure projects that included: server upgrades, virtualization and VMWare implementation, DR facilities remediation and upgrades, Business Continuity Planning, NAS and SAN storage upgrades, and tape storage upgrades Total Project Budget was 2M Total Spend was 1.2M .
• Utilized BP's Capital Valuation Process to ensure effective project management for all project activities within the team, including planning, organizing, and controlling execution of tasks for proper alignment with core policies, processes and procedures.

Confidential

Global Services Program Delivery Manager

• Global Services Program Manager for BMC's Software As A Service SAAS and Managed Service based on BMC's portfolio of software products and services.
• Identified customer requirements, developed, negotiated and executed contracts, statements of work SOWs SLAs.
• Day to day management of 3rd party delivery partners and internal support staff and acted as the key escalation point for all support and product related issues.
• Industries supported by the program: Oil Gas, Healthcare and Pharmaceutical
• Accountable for financial performance P L of the program, including growth and ongoing identification of emergent and licensing opportunities. Total Annual Budget was 15M

Confidential

Change and Release Manager

• Designed, implemented and managed global standardized ITIL methods and procedures required to transition SAP and non-SAP technical changes to the production environment for the entire company
• Utilized ITIL processes to deliver and leverage Configuration, Change, Release and Problem Management processes that maximized ROI and minimized global enterprise risk
• Collaborated with other IT personnel and business to ensure compliance with management of change, information security and other company policies and procedures

Confidential

Senior Project Manager

• Implemented global E P disaster recovery and business continuity projects involving infrastructure and software upgrades utilizing geographically distributed teams. Project was completed on budget and on schedule. Total Budget was 22M
• Managed and implemented global IT infrastructure projects for BHP Billiton E P divisions: included upgrades three 3 offshore drilling platforms and the Global Trading Center in Houston.

Confidential

Business Analyst

• Provided financial and technical consultation to identify and evaluate business and technology risks the to the Global Finance Trading department.,
• Facilitated and led cross-functional teams to determine areas in the billing workflow and supporting technologies that adversely impacted profitability. Resulted in the process being fully documented, the identification of wasteful tasks and processes and implementation of required technologies.
• Provided financial analysis to substantiate findings in the workflow decomposition process. This analysis resulted in the identification of monthly savings of 750,000.

Confidential

Global Services Delivery Manager

• Managed a globally distributed team of over 25 responsible for the implementation, management and support of Managed Services based on Schlumberger's Identity and Access Management product offerings The services included physical and logical security solutions based on smartcard and PKI technologies. Project Managed the implementation of the Identity and Access Management solution for Shell Oil Company
• Successfully implemented a Knowledge Base Management system for the capture, management and dissemination of support information to customers, the support team and development staff.
• Prepared and managed departmental operational and capital budgets for P Ls of 20 Million in 2001 and 48 million in 2002. Prepared monthly budgets and forecasts and developed RFP project investment appraisals resulted in the department successfully achieving P L targets.

Confidential

IT Services Manager

• Planned, designed, implemented, and managed the IT support organizations for the R D, manufacturing, and marketing departments. Managed 15 IT staff members responsible for IT infrastructure and applications
• Performed infrastructure design, implementation and management software development and management, administration of commercial applications and implementation, and management of the help desk and support organizations
• Planned, designed and developed two in-house LIMS systems included integration with lab instruments and business systems. Designed, implemented and installed SampleManager LIMS system
• SAP technical liaison relating operational requirements for the configuration of SAP supply chain management module. Provided functional support of the system after it went into production