SUMMARY

• Command a solid experience in software development, technology and business management. Provide leadership and consultation on EAM, ITAM, SAM, ITSM, CMDB initiative, business process analysis and transformation, and system implementation. Comprise extensive engagement experience with leading consulting firms. Develop and convey software development strategies, and IT solutions to achieve quantifiable results.
• Managed, consulted, and delivered ITAM, SAM, ITSM, CMDB, DDMI and EAM solutions at Confidential, Honda, Discover, KP Healthcare, Sanofi Aventis. SBC, Confidential and US Air Force Bases.
• Subject - matter expert in project management, business requirements, data collection to deploy HP Asset Manager, Service Manager, uCMDB, DDMI system, Remedy, ServiceNow, and PeopleSoft AM system. .
• Directed development and deployment of Asset Manager, uCMDB, DDMI, and Service Manager from the ground up at Little Rock AFB. Responsible for evaluating, tracking varieties of installed software and licenses. Built integration points of Service Asset Configuration Management model. Perform as a principal advisor to lead cross function team in software asset management (SAM), change and configuration management. Review, reconcile and monitor installed software, utilization, and license compliance.
• Served as the primary steward of ITAM, and software asset tracking to manage approximately one million IT and hospital assets, hundred thousand records of leases software licenses and usages at Confidential . Architected and performed system upgrade; customized and enhanced forms, workflows, action scripts in Asset Manager.
• Provided business analysis, system architecture, development, and deployment Asset Manager, and DDMI at Confidential . Customized forms, workflows, scripts, reports to support consumable assets. Advised and mentored IT associates, client’s staffs on system admin, customization, and deployment practice. Communicated, and presented ITIL model, and IT strategy to responsible business owners, senior managers, and partners.
• Installed, and rolled out ITAM and Network Discovery system upgrade for American Honda. Customized and administrated tools to support asset, and change management process. Mapped data elements, and developed workflows, and scripts for system integration
• Change Process consulting for a Global ITAM engagement at a pharmaceutical firm. Interviewed HQ/ Regional/ Program stakeholders to gather business requirements; documented gap analysis, identified software library and license tracking process. Developed future process, system schema, and workflow for Request, Order, Receiving, Invoice, Asset & Portfolio, Contract, and Administration module.
• Rolled out ITAM Asset Center system at Pacific Bell. Assisted business team to gather requirement, and inventory process. Customized and upgrade full cycle Asset Center system. Responsible for development of invoice reconciliation function, and system integration between ITAM system, and Oracle FI.
• Solid experience in customization, and implementation Asset Manager, Service Manager, UCMDB, DDMI, BMC Remedy, ADDM, Infor. Intensive functional and technical knowledge of ServiceNow, Maximo, PeopleSoft FI/AM, Oracle and SAP FI

PROFESSIONAL EXPERIENCE

Confidential, Little Rock AF

HP Technology Consultant

Responsibilities:

• Directly responsible for deployment Asset Manager, uCMDB and DDMI to manage 1,000,000+ hardware assets, and software CIs from the ground up at multiple AFBs.
• Managed both functional and technical customization of multi sites, full-cycle Asset Manager, Service Manager, and scalable discovery inventory uCMDB and DDMI.
• Customized and designed full cycle asset management process from request, procurement, asset tracking, asset retirement, and recovery. Enhanced database structure, and system interface to administer hardware and software contracts, licenses, and usage across multiple locations. Assisted business partners to reconcile installed software and licenses on servers, and desktops.
• Setup discovery data probe job, integration activity to synchronize discovery inventory data from CMDB, DDMI to Asset Manager. Build configuration models, views and reports to fulfill service and change management.
• Led discussions on present ITAM, SAM and ITSM process according to ITIL methodology. Proposed, and documented future asset inventory, and discovered configuration items. Worked with multi-disciplinary staffs to discover, to examine hardware with installed software and software entitlement records.
• Managed client interactions and expectations across multiple disciplines. Provided project status report, identify potential crises and possible remedy. Proactively advise leadership team on SAM license, compliances, data discovery, and ITL process.

Tools: Asset Manager 9.3x, DDMI 9.3x, uCMDB 10, Connect-It, SM 9.3x, MS SQL, MySQL, ITIL3, VMI, Python

Confidential

Principal Partner

Responsibilities:

• Built, and trained an offshore team to support ITAM and ITSM tools from HP and Remedy.
• Managed a startup e-commerce and outsource service team in SE Asian market. Developed vision, business plan, use case, and drive development team on SDLC and all aspects of B2C cloud computing product.

Tools: Asset Manager, Service Manager, Remedy, MS Office, MS Project, Java, .Net, MS SQL

Confidential

Sr. Professional Services Manager

Responsibilities:

• Consulted client’s executives on IT strategy, and business transformation, specifically ITSM, EAM and SAM.
• Established EAM/ITSM and ITAM practice. Engaged at Petrolimex Vietnam, and served as senior program advisor of enterprise asset, and service management processes and solutions using HP and IBM tools.

Tools: Remedy, Maximo, Asset Manager, MS SQL, MS Project, SharePoint

Confidential - McLean VA

Senior Business Managing Consultant

Responsibilities:

• Engaged and implemented ITAM, EAM and Real Estates Space Management solutions for Financial Services & Capital Markets clients.
• Advised and implemented full-cycle EAM/ ITAM/ SAM industrial best practice. Consulted, and deployed of Asset Manager (ITAM/SAM), HP CMDB, Remedy ITSM, and ServiceNow system at Sprint, Citigroup and Eli Lily.
• Consulted and assisted clients on process transformation, ITIL implementation requirements, cost and ROI estimates. Worked with cross functional teams to manage project plan, testing, and release and change activities.

Tools: HP Asset Manager, SM, Remedy, uCMDB, Connect-It, DDM, Tivoli, ServiceNow, Oracle, MS SQL, ITIL

Confidential, Pleasanton, CA

Program Lead

Responsibilities:

• Led the system development and deployment of full life cycle ITAM to track 1million+ IT and hospital assets. Managed project financial estimates, timelines, priorities, issue and remediation logs, change and release plans.
• Coordinated, mentored, and managed off-shore/ on-shore resources to customize tool according to service request.
• Worked with NetOp to integrate Windows single sign-on, Exchange mail account within HP AM and Remedy user profiles. Coordinated with data center, database and IT support team to plan and to implement change request.
• Collaborated and supported mega data center migration project. Reviewed requirements, budget for hardware, and software license, network operation and system security requirements.

Tools: Remedy 7, Asset Center 5x, uCMDB 5, DDMi 5x, Connect-It, Ariba, PeopleSoft, Oracle, UDB, XML, Java

Confidential, Deerfield, IL

Project Management Consultant

Responsibilities:

• Led cross-functional and technical resources to plan and to implement Enterprise Asset Management and Change Management system in the multi-national Discover Credit Card Processing Centers with 500K+ consumable CIs.
• Installed, customized and integrate Asset Manager with Service Manager, Exchange and Windows User account. Facilitated business process review meeting, Q&A sections to remediate issues and resolutions.
• Performed duties of a program manager. Worked with HQ and regional leadership teams, IT executives, data center and other IT teams to plan and to review project cost matrix, resource supply and demand. Developed financial projection for system integration, infrastructure and on-going supports.
• Established and guided all phases testing activities for release and change configuration. Conducted assessments and prioritized application defects, corrections, and security to ensure compliance with SOX and financial audit.
• Managed delegations, issues and conflicts among multiple teams; monitored and reviewed project outputs and on-going deliverable reports to leadership teams.

Tools: Asset Center, Service Center, Tivoli, MS Project, Java, XML, Tomcat, Websphere

Confidential - Bridgewater, NJ

Functional Consultant

Responsibilities:

• Conducted ITAM/ ITSM workshops and developed global change strategy to improve efficiency
• Facilitated and documented regulatory directives, local and regional ideas and concerns about taxation, currency exchanges for integration IT/ ERP core systems.
• Documented current and future state process flows; studied functionalities and data structures among ITAM, ITSM and ERP for requirements and designs.
• Prepared proposals and presented recommendations to stakeholders, and leadership committee.

Tools: Remedy, AssetCenter, Maximo, PeopleSoft, Tomcat, Websphere, MS Project, XML, Java, Siebel, DB2

Confidential, Charlotte, NC

Team Lead

Responsibilities:

• Led technical and business resources to retire a legacy system to AssetCenter and Service Center. Planed and developed business scope, project timelines to deploy ITAM program across offices, and branches in US, and UK.
• Developed and optimized fixed asset contract management of over $200M in operating cost for Capital Market Investment division.
• Reviewed and cleaned up data; built and executed scripts to optimize data relationship and to import valid asset data. Coordinated data validation, and user acceptant test in pre-production environment.
• Managed, and mentored five technical developers. Provided half-year and annual performance evaluations..

Tools: AssetCenter, Ariba, Tivoli, PeopleSoft, ServiceCenter, Maximo, Siebel, Erwin, MS Project

Confidential - Torrance, CA

Lead Consultant

Responsibilities:

• Responsible for all aspects of asset and service management system migration. Coordinated with the PMO and Data Center staffs to define project plan, tasks, resources, and deliverable schedule. Identified, developed, and integrated system with proprietary in-house applications, and procurement system.
• Conducted and gathered business processes, functional requirements to integrate facility management and asset management system. Led and mentored internal staffs on data cleansing, system support, administrative and security module.
• Led the deployment of AssetCenter, and PeopleSoft to support ITAM, and ITSM change management process.
• Reviewed and maintained defect metrics data. Provided resolutions, fix priority, and production release activities.
• Developed workflows, scripts, and data cleansing to perform data integration; produced trend and KPI reports.

Tools: AssetCenter, PeopleSoft, Connect-It, TestDirector, Business Objects, Jscript, Tomcat, VB