CAREER SUMMARY

• A high-performing professional leader and strategist with over twenty years of extensive experience in benefits management and administration, strategic business planning and execution, and innovative initiatives to develop business growth and organizational change. Proven track record of recruiting and leading cross-functional teams by implementing highly impactful processes and creating a stable and consistent workplace environment where the company's vision and mission are clearly defined and performance is measured. Vast expertise in governmental compliance in the area of benefits regulations and HR initiatives, which includes, but not limited to, Health Care Reform as defined under the Patient Protection and Affordable Care Act PPACA , COBRA, HIPAA, ERISA, FMLA, ADA, Workers' Compensation, COBRA, and Section 125 Cafeteria Plans. Extensive knowledge in health welfare insurance products medical, dental, vision, pharmacy, basic and voluntary life, personal accident and disability , health savings accounts HSA , flexible spending accounts FSA , 401 k , leave of absence, ancillary benefits education assistance, adoption assistance, commuter benefits and wellness employee assistance programs .
• Superior performance and analytical skills in the area of organization and planning driven, passionate, visionary, and persistence in prioritizing concurrent deadlines to deliver quality results. Proactively anticipates and responds to the agenda of internal and external clients at all levels through creative leadership and the ability to produce long and short term results.
• Key Skills: Project Management, Operations Management, Strategizing and Problem Solving, Training and Development, Strong Communication Skills written and verbal
• Key Talents: Customer Service Focus, Policies and Procedures, Contract Negotiations and Collaboration
• Software: MS Word, MS Excel, MS PowerPoint, MS Outlook, Adobe In-Design Publishing
• HRIS System: PeopleSoft, Oracle applications and database systems

MAJOR ACCOMPLISHMENTS AND HIGHLIGHTS

• Managed a project team which implemented the migration of the company's health and welfare products on to a new benefits tracking system. This new system helped to streamlined workflow processes, which resulted in increased efficiency and reduced exposure to enrollment errors.
• Implemented a the company's first cross functional customer service department which included hiring over 40 customer service representative, developing a template resource for departmental training, documenting procedures, process models, methodologies, and procedural job aids.
• Develop an administrative guide for clients to use which outlines the most common HR procedures needed when hiring or terminating employees.
• Developed benefits materials for 45 different benefits packages which are offered to the company's clients and employees.
• Implemented major initiatives concurrently while remaining on budget and adhering to tight deadlines.
• Transformed the benefits departments from administrative role to strategic business partner, including working with senior management to facilitate key business initiatives.
• Stabilized operations by employing qualified benefits specialists and coordinators, empowering staff, revamping internal policies, procedures and processing systems.

PROFESSIONAL EXPERIENCE

Confidential

• Develop, edit, review and manage all health and welfare benefits related printed materials, communications and online content, including new hire booklets, training materials, online resources both internal and external web-based systems , promotional and marketing brochures, client and employee benefits mailings and presentation materials.
• Work directly with various mail house distributors that handle over one million mailings per year and marketing vendors who provide online communications through social and content marketing.
• Manage secured health and welfare content on a web-based portal where clients and employees can access their personal benefits information 24 hours a day, 7 days a week.
• Developed and managed the corporate open enrollment website where employees can enroll, dis-enroll or make changes to their benefits annually.
• Maintain and developed compliance documents and benefits-related forms, including converting documents into online fillable formats.
• Develop auto-generated letters including benefits and FSA enrollment confirmations, COBRA termination letters, State specific letters, nondiscrimination testing notices etc.
• Works closely with other Insperity business units to develop benefits content for all workforce optimization business units.

Confidential

• Developed and facilitated training opportunities to business units within the company on all components of the company's benefit offerings. This included testing, documentation tracking, standardized communications, procedural job aids written and online and streamlines processes.
• Responsible for defining product strategies, business plans, management of product releases and task assignments.
• Develop and maintain strong working relationships with all health and welfare vendors and third-party consultant firms, including scheduling and facilitating bi-annual and annual meetings to discuss market trends and employee healthcare usage summaries.
• Worked with the Insperity Legal team to define and develop required Plan documents Certificate of Coverages, Plan Summaries for each benefit offering, Summary of Benefits, Summary of Material Modifications and Summary Annual Reports to ensure accordance with ERISA, Section 125, COBRA and DOL compliance regulations.
• Coordinated and managed annual open enrollment opportunities for over 2,500 corporate Insperity employees.
• Stayed well-informed on current health and welfare federal and state legislation and mandates, including Health Care Reform as defined under the Affordable Care Act .

Confidential

• Worked with my team to maintain the highest level of quality customer service and productivity, including effective coaching and employee development through performance reviews and assessments.
• Researched and resolved escalated benefits and claim issues for corporate and worksite employees.
• Managed a team of specialists who administered COBRA administration.
• Developed policies and procedures for the company's first customer service center.
• Provided monthly and annual status reports to the team and management on call times and logs.

Confidential

Benefits Analyst

Implemented healthcare benefits management for several Fortune 500 companies serving union, non-union, international and domestic employees. Responsible for client satisfaction, consulting, maintenance, and customer service training.