Labor Analyst Resume Profile

Experience

Confidential

Business Analyst

Assigned to the Managed Care team for the Design, Development, and Implementation DDI of Indiana's replacement MMIS
Managed the design process and documentation for specific types of system objects
Coordinates between all stakeholders and developers to assure approved design is correctly developed
Assists in the training of other users on BA tools and processes

Confidential

Business Systems Consultant Senior,

Confidential

Care Programs Technical Analyst,

Confidential

Maintained thorough knowledge of state's Fiscal Agent and eligibility systems, which assisted me in training fellow Managed Care staff
Served as the subject matter expert for the Care Select contract and its reporting manual, which included conducting policy updates on an as needed basis
Discovered a reporting manual and report discrepancy that resulted in both saving the state future money spent and recouping previous money expended
Served as Care Programs subject matter expert to facilitate needed system and technical changes and issues with both the state's MMIS and Managed Care plan systems
Evaluated effectiveness of current policies and procedures through the use of reports and collaborative workgroups

Labor Analyst,

Confidential

Case Manager,

Confidential

Confidential

Receiving Team Manager,

Confidential

Managed and coached a staff of 10 to meet productivity standards
Utilized proprietary systems to complete logistics processes
Utilized reports to understand and improve daily processes
Loss Prevention Manager, Glendale Town Center
Served as District LP Manager in Charge of Systems Training
Directed operations and conducted compliance audits for safety and shortage programs for the store
Managed a staff of 5 agents and additional contractors as needed