SUMMARY

• Certified Project Management (PMP) and ITIL (Foundation) Professional wif over 13 years of experience in teh field of Project / Program Management and Delivery Management in Insurance Domain, presently working wif CSC, Hartford, US as Senior Professional - Project Management. Acumen in catapulting bottom-lines, delighting teh stakeholders and handling multiple accounts like Confidential Life Insurance, Transamerica, Zurich, Religare, Liberty Mutual, Farmers and Univar. Expertise in platform management, transition management, program management, service delivery management, people management, project analysis, design, re-engineering, process rationalization, cost control, capacity planning, performance measurement and quality. Significant experience of working wif customers, project managers and technical teams for executing multiple projects as per Traditional and Agile methodologies.
• Well versed wif technologies like COBOL, JCL, DB2 and VSAM. Won 2 Most Valuable Player Awards for Risk Project and Performance Plus Upgrade from Confidential Life Insurance CIO. Functioned as SPOC for DA assessments. Actively involved in driving teh overall growth, profitability, staffing, management and delivery of most complex & highly visible engagements through onshore visits to USA. Proven abilities in leading larger teams during teh project phase, guiding team members and enabling noledge sharing among teh team.
• Expertise in transitioning Program Level Engagement from Staff Augmentation (T&M) Model into Managed Service Model.
• Accountable for Platform Management and Services Delivery management under Managed Service Model for Policy Administration and Distribution Systems (Vantage-One, RPS, Lifecomm, Homecomm, Repetitive Payment System, JETS, Customer Service Accelerator, Performance Plus) in Insurance Domain
• Accountable for planning, scoping, estimating, tracking & ensuring implementation of project plans wifin pre-set budgets and deadlines (as per best practice guidelines)
• Preparing proposals, responding to RFI, handling business presentations, resource planning, architecture evaluation, technical direction, effort estimation, tracking, risk management, status reporting and mentoring
• Responsible for analyzing requirements, determining technical approach, design & effort and providing deliverable dates for projects and enhancement requests
• Identifying teh opportunities for innovation and seizing such opportunities for teh benefit of company goals
• Defining, measuring, tracking, reporting and improving metrics of success
• Providing leadership & direction to multiple development teams on projects wif high level of complexity
• Mentoring teh development teams to accurately estimate teh efforts and meeting those timelines wif quality
• CSC Global Recognition Award for project management in Apr’14
• Certificate of Recognition and FSG EMIE Award for getting qualified as an A+ Manager by CSC India IP Division President in Feb’11
• Certificate of Appreciation for successfully handling and managing offshore deliveries for Confidential - JETS and HomeComm / LifeComm Applications by CSC senior management
• Giraffe Award for functioning as an Onsite Project Manager for teh Confidential Performance Plus System Upgrade by CSC senior management
• Certificate of Achievement for outstanding work in managing Performance Plus Upgrade Project by senior management
• Successfully Transitioned teh Program Level Engagement from Staff Augmentation (T&M) Model into Managed Service Model.
• Currently playing teh Key role of Platform Manager for Policy Administration and Distribution systems (in Insurance Domain) in a client facing role under Managed Service Model.
• Played a key role in turning-around teh under-performing/ loss-making project titled Religare Gold as a profitable venture
• Acquired additional business worth US$ 2 Million and secured new projects such as Life Suite Vantage Integration through before time delivery of Hostbridge, Making Performance Plus and Customer Service Accelerator applications compatible wif Websphere 8.5, Hostbridge Scripts Upgrade
• Essayed a key role in overcoming attrition related challenges during teh execution of projects
• Attributed systems expertise for each team member across applications and built a supporting training series to address noledge gaps

TECHNICAL SKILLS

Languages: COBOL, JCL

Tools: Endeavor, File Aid, Expeditor

Database: VSAM, DB2

Platforms: Windows, Mainframe Z/Os

Project Management Tools: MS Project 2007

PROFESSIONAL EXPERIENCE

Confidential

Platform Manager

Technologies:COBOL, JCL, DB2, VSAM Assembly, Java, J2EE, Host Bridge

Deliverables:

• Responsible for business as usual (KTLO) up time support and contingency plans related to applications/platforms in scope
• Responsible for Release Management, Incident Management for Applications/Platforms in Scope.
• Represent Platform in Daily and Weekly Change Management Meetings and Weekly Service Interruption Meeting.
• Collaborate wif Business and IT leads on policies, tools and procedures for identifying, triaging and escalating problems and managing issues to concise resolution.
• Understand current agreements, revisit as needed and track metrics. Document internal SLA's and contingency plans when SLA's are not met.
• Adhere or ensure controls wif business and IT leads between "end to end" solutions.
• Meet Change Management Procedure and SLA's.
• Achieve all audit and control requirements.
• Works closely wif Vendor Relationship Manager and/or Third Party relations to control costs and meet delivery goals.R
• Point of contact for Infrastructure Initiatives to assess impact to platform.
• Provide clear status reports on a regular weekly and monthly basis to key stakeholders.
• Serving as an interface between PHX and CSC Offshore Team
• Handling financials and Time reporting for teh group of 40 FTEs on daily basis.

Confidential

Offshore Delivery Manager

Technologies:COBOL, JCL, DB2, VSAM Assembly, Java, J2EE, Host Bridge

Responsibilities:

• Facilitating offshore and onsite coordination
• Serving as an interface between PHX and CSC Offshore Team
• Overseeing release planning and monitoring
• Taking part in teh quality audit activities and liaising wif CSC Business Development Team for converting opportunities into business
• Supervising teh career development plans for employees and managing their performance
• Handling financials and time reporting for teh group of 50 FTEs on daily basis

Confidential

People Manager

Responsibilities:

• Supervised teh project deliverables as per teh timelines
• Involved in inducting new resources, supporting career development plans and monitoring their performance

Confidential

Project Manager

Responsibilities:

• Handled task allocation and status tracking
• Delivered estimations and managed billing and time reporting for teh team members
• Developed teh project plan and handled weekly PMO activities
• Served as an interface between L&P and CSC Team across India
• Involved in managing weekly status and financial reporting
• Functioned as Product Owner in maintaining teh product backlog
• Eliminated teh impediments that obstructed teh Development Team in achieving teh goals of a sprint
• Took part in scrum planning, sprint closure and retrospective meetings