SUMMARY

Confidential is an experienced program/project manager wif over 18 years of total experience. A proven leader experienced primarily in US and India geographies, he has a proven track record of managing complex delivery and maintaining strategic relationships. He has an established track record in account management; IT services transition and project delivery, proposal and contracts management, global sourcing, partner/vendor management, budgeting and forecasting, and training and development.

TECHNICAL SKILLS

• Project Manager
• Program manager
• Scrum Master
• Delivery manager
• Technical Coordinator and Systems Developer
• Project Management
• Global Sourcing
• Relationship Management
• Program Management
• Business and System Analysis

PROFESSIONAL EXPERIENCE

Confidential, San Francisco, ca

Project Manager

Responsibilities:

• Project Management and Iteration Management
• Estimation, planning, monitoring and implementation
• Running iterations and associated activities
• Responsible for the delivery across multiple projects and initiatives
• Overseeing production support activities including task assignment, prioritization along wif the customer representatives, monitoring the progress, and ensuring delivery.
• Process Improvements
• Engagement wif the Marketing management for strategic direction and prioritization in the roadmap of various initiatives.
• Interaction wif the offshore delivery team members for the oversight of their work and progress
• Rules Driven Product Placement (RDPP) - The objective of the project is to automate the sequencing of products for different product categories on the website. RDPP utilizes a set of Metrics (viz., Unit Sales, Sales Dollars, Product Age, etc) to compute relative scores for the products wifin a category. Each category is associated wif different RDPP Rules (each Rule is a combination of predetermined metrics) and the products are displayed as per the sequence generated by the Rule. This has been a 6-month project and included co-ordination wif teams in diverse locations, across different functional groups, and technical teams.
• Personalization of Macys Portal - Led the CDS team in the enterprise project (called DyCEs - Dynamic Customer Experiences) of generating personalized recommendations to the customers at the time of adding the goods to the bag (shopping cart). The key engine utilized was RTD (Real Time Decisioning) from Oracle. CDS team was responsible for data transformation to feed the engine wif customer behavioral/activities information and Products information and attributes.
• Implementation of Hadoop - Hadoop has been deployed in Confidential as a means for sifting through unstructured data. To support Marketing Analytics, my team developed jobs for import and transformation of data from disparate sources, both from Confidential applications and Macys Inc. I was also involved in Productionization of this environment as Hadoop is currently present only as an R&D environment.
• Multiple different initiatives. Some significant ones are listed below:
• Setting up of Big Ticket customers in CDS / Epiphany - tool for email marketing segmentation. Big Ticket customers are those dat purchase big ticket items like mattresses, furniture, etc. This project is to identify such customers for proper segmentation and email marketing
• Improvement in the design for the way the commission is calculated for the affiliates of Confidential . This was achieved by changing the data model and the corresponding development.

Confidential

Program Manager/Scru

Responsibilities:

• Responsible for the delivery across multiple programs, wif direct responsibility of some key engagements performing the role of project management.
• Executing and managing contracts wif the customer, along wif contract negotiations
• Project/Program governance
• Working wif VMO to define engagement governance
• Focused drive to reduce the IT project spending to enable company respond to changing economic environment
• Responsible for oversight and coordination between offshore delivery center and onsite teams under Agile SDLC
• Focus on operational parameters wif the dual objective of bringing value to the customer and increase the operating margin for Wipro
• Drive initiatives addressing cost takeouts, delivery excellence through process improvements and tools implementation, and customer satisfaction, and employ frameworks and tools like Six Sigma, ScrumWorks and Lean.
• Customer and employee satisfaction
• Change Management - planning, resourcing and budgeting
• Escalation point for some key programs for issues and concerns resolution
• Risk identification, and prevention and contingency planning
• Legacy - Worldwide Warehouse Management System
• Portal and Content Management - Internal portal of Nike developed and implemented in-house in J2EE, Oracle.
• Datawarehouse - Informatica, SAP BW, Cognos for all the reporting requirement of Nike.
• Infrastructure Support - Production instances of Oracle databases and Basis

Confidential, cleveland, oh

Account Manager/Scrum Master

Responsibilities:

• Successfully turned around the relationship between customer and Wipro
• Successfully negotiated the master services agreement/contract for the period
• Managed the outsourcing contracts and relationships wif high customer satisfaction
• Overall account level and project level governance wif Scrum methodology– interaction wif the senior client management on account reviews
• Led the account team and doubled the revenue of the account, increasing the portfolio of Wipro wifin the account
• Improved quality of service and improved/streamlined the processes to deliver to high customer satisfaction
• Risk management
• Wipro was chosen as the best vendor of the year for the year 2006
• Managed transition of ADM work from the customer including process of noledge transfer and service level development and adherence
• Profit and Loss management for the account
• Performed the function of Business/Financial Analyst for some of the key projects executed in the relationship; halped customer in budgeting and projections – worked on understanding customer needs and arriving at financial plans
• Ensuring adherence of the account team to the strict requirements of financial industry practices like audits, disaster planning and reporting
• Extensive reporting, both in financial parameters and project delivery, for senior management using advanced MS Excel functions
• Legacy – Production Support of credit decisioning application on mainframe platform, a highly customized third party application.
• Foreign Currency conversion and associated rules wif a front-end in Java and backend in Cobol, DB2 on mainframe
• Oracle Financials application – production support for the application
• Procurement application – Ariba implementation for orders routing and management
• IRS and Retirement reporting developed on mainframe wif COBOL, CICS and VSAM
• PeopleSoft Payroll application support, and migration from version 8 to version 9
• EDI application – production support
• Development of Disaster Recovery Application on .NET and SQL Server using Agile methodology
• Collections and Adjustments applications’ support on Mainframe platform – COBOL, VSAM, JCLs

Confidential

Program Manager

Responsibilities:

• Managed the outsourcing contracts and negotiations wif the customer. Successfully closed some of the difficult contracts wif the customer.
• Responsible for overall delivery oversight and customer satisfaction from onsite perspective
• Worked wif client’s Senior Management team to define company’s downstream applications portfolio and supporting control processes for approval wifin client’s organization
• Responsibility for customer satisfaction and employee satisfaction
• Managed and maintained strategic relationship wif the clients
• Worked in multivendor scenario
• Direct delivery responsibility for public facing portals – wif focus on improvement in uptime and rapid turn around in case of issues. Strict SLA adherence wif improvement trends. The platform of the portal was J2EE and Sybase.
• Direct management of some of the key projects in the account – wif project reporting, change management, and governance

Confidential, reading, uk

Delivery Manager

Responsibilities:

• Delivery assurance for offshore work/commitments
• Customer satisfaction
• Ensuring dat all the tracks wifin the account adhered to quality norms of Wipro
• Evolving processes for the account
• Leading initiatives in Six Sigma for improvement of productivity and cost reduction
• Direct project management for some key implementations using tools like Ms Project.
• Remote transition of support and maintenance – wif Wipro team based in India
• Employee development
• Execution of contracts from offshore perspective
• Involved in the definition and identification of success criteria including both leading and trailing measurement of budget/forecast, schedule, financial returns and business success criteria for all projects over $50,000 wifin the account

Confidential, reading, uk

Project Manager

Responsibilities:

• Managing the overall project including Project Implementations and Support & Maintenance
• Project monitoring and control using MS Project
• Performed estimation using WBS and Function Points
• Change Management
• Team development and satisfaction
• Customer satisfaction wif respect to the application and interfacing components
• Addressing any customer concern

Confidential

Site Coordinator and Project Manager

Responsibilities:

• Project Management covering analysis, design, development and implementation.
• Involved in associated applications at design level.
• Used tools like MS Project and Excel for Project monitoring and control
• Risk management
• Client and offshore team coordination
• Customer satisfaction
• Handling of customer issues, concerns and any escalations across the location
• Employee satisfaction, performance appraisals

Confidential

Project Manager

Responsibilities:

• Project planning and tracking
• Quality control
• Customer communication
• Employees development, satisfaction and issues resolution, and performance appraisals
• Technical assistance to the team along wif testing of deliverables
• Responsibility for the maintenance of the applications dat were covered in the on-site assignment

Confidential

Proj Mgr /Tech Onsite Coordinator

Responsibilities:

• Providing support and development for the application – analysis, development, testing and implementation
• Project planning and tracking
• Customer Communication
• Managing a small team
• Knowledge Acquisition, and documentation as per Wipro templates
• Maintenance and Enhancementsnment I supported and developed applications for various finance modules (Town Invoicing and Foreign Invoicing, Cash Module, Annual Cost Sheet). These applications were on mainframe platform. The activities included:
• Developed and maintained application programs.
• Prepared DFDs, ERDs and program specifications.
• Performed unit, integrated and acceptance testing.
• Conducted parallel runs.
• Interacted wif users and trained end-users.
• Debugged and re-engineered the applications
• Improved performance of CICS/DB2 applications