SUMMARY

• Seeking assignments in Project Management Operations/Subject Matter Expert / Process Migration & Enhancement/ Team Management /High end Customer Service/ Client servicing wif any organization.
• Astute result oriented professional wif distinguished track record of overall 10+ years in, Process Management, Project Management, MIS Reporting and Decision Support 1 year Gambling & Casinos Sector, 9+ years Financial Services/IT sector. Currently associated wif Bally Technologies. Expertise in understanding business Process requirements and mapping them to system requirement.
• Adept at forecasting workload and scheduling staff to meet anticipated workload wifin scheduled turnaround time theirby enhancing efficiency and meeting deadlines.
• Exceptional interpersonal, communication and organizational skills wif demonstrated abilities in training, team building and driving front liners.
• Excellent relationship management skills wif teh ability to relate to people at any level of business and management across diverse industry verticals.
• A thorough professional wif a proactive attitude, capable of thinking in and out of teh box, generating new design solutions and ideas.
• Excellent relationship management skills wif teh ability to relate to people at any level of business and ability to work in both team and individual assignments.

TECHNICAL SKILLS:

Process/ Tools: MS Visio, Agile, Rational Rose, Rational Requisite Pro, UML, MS Office, StarUML, RUP

Project Management: MS Project (PERT, GANTT Charts), MS Office

Quality Assurance Tools: Win Runner, Load Runner

Databases: Oracle, MS Access, SQL

PROFESSIONAL EXPERIENCE

Sr. Project Manager/Business Analyst

Confidential, Atlanta

Responsibilities:

• Perform Market research on latest trends in Gambling industries
• Conduct and coordinate teh Webinar sessions
• Coordinating teh Business Technologist meets on various Market Research and Knowledge Sharing sessions
• Liaison between teh client and user to support client’s data analysis and reporting needs. Proficient in discussing projects wif teh clients from both a business and technical aspects.
• Responsible for addressing, diagnosing, and resolving issues that arise on a day to day basis for teh team Identified teh areas of dissatisfaction wif teh existing products and services, theirby provided Suggestions for improvement.
• Conducted weekly meetings wif teh clients and internal teams to formulate priorities and determine Solutions both automated and manual.
• Ensured that teh requirements are analyzed appropriately so that they can be accurately Implemented on our system.
• Developed detailed auditing and reporting of teh current status and history of all components relatedto a product.
• Translated customer/clients needs into new features and new services. Developed process improvement projects by gathering and analyzing data and defined Key Process

Technical Project Manager III

Confidential, Charlotte, N.C

Responsibilities:

• Functional Analyst for Implementation of Core Banking
• Conducted and participated in workshops to gather requirements from business users
• Conducted conference calls wif Subject Matter Experts to gather information
• Created detailed Business Process Model's, Use Cases, Sequence and Activity Diagrams for application functions
• Interacted wif technical architects to devise approach to achieve teh business objectives
• Conducting FS Walk through wif Business and development teams
• Review teh application deliverable s throughout development to ensure quality and traceability to requirements and adherence to all quality management plans and standards
• Raise Change Request's, if any requirement arise while preparing teh functional specification
• Justifying teh need to teh CR and obtain sign off
• Preparation of teh Report standardization document, if required
• Grooming and managing team of Integrated user Testing
• Trained global, area and local end users on functionalities of teh application
• Helping teh Support team in data migration process at various levels like data conversion, analyzing theIntegrity of teh data and data implementation
• Automations and system enhancements for process improvements / new products and provide better controlsOn teh job by placing check points and process guidelines.
• Successfully implemented various projects covering complete life cycle of SDLC

Project Manager

Confidential, Jersey City, NJ

Responsibilities:

• Worked on teh initial implementation of teh CMM process improvement methodology(Capability Maturity Model) wifin teh system group.
• Provide project management for teh development of user interface that allows participantsto view account balances and run various transactions
• Provided system and technical guidance to Business Partners
• Work wif Clients and Business Partners to clarify requirements and scope
• Risk identification and mitigation
• Negotiate wif functional managers to acquired appropriate resources for project team.
• Deconstruction of WBS into detailed tasks.
• Monitor and track progress schedule against established baseline.
• Initiate and carry out corrective actions when necessary.
• Report to various levels of management regarding project status and issues
• Coordinate efforts across different development platforms and functional areas.
• Create detailed project plan and tracked progress against established baselines

Associate Project Manager

Confidential

Responsibilities:

• Defined testing strategy, end - user training plan and manage user acceptance testing
• Analyze and Resolve teh defects
• Assist teh testing and development team functionally for any queries and defects
• Identified key business performance and facilitate metrics collection
• Preparing Functional Test cases and Test Scenarios
• Prioritize and execute teh tasks based on teh overall plan
• Interacting wif teh clients for gathering complete requirements
• Setting up teh end-to-end migration process, understanding current process & systems, preparing theproposed process flows and process notes
• Work wif teh data migration analysts, technical architects and application designers to understand teh dataconversion requirements fully and ensure that teh migration designs meet teh requirements of teh project
• Trained global, area and local end users on functionalities of teh application
• Automations and system enhancements for process improvements / new products and provide better controlson teh job by placing check points and process guidelines.
• Identified key business performance and facilitate metrics collection
• Prepare FMEA (Failure mode and effect analysis) for all process
• Suggested system improvements and screen changes to make teh application user-friendly.
• Responsible for teh Incident and Change Management activities.