PROFESSIONAL SUMMARY

• Program/Project Manager having more TEMPthan 15 years of experience with extensive subject matter expertise in Project/Program Management, IT Services Management (ITSM) and ITIL methods, processes.
• And strategic technology infrastructure planning. Have worked in leading global organizations handling international clients.
• A self - motivated professional with extensive experience in managing a range of projects.

TECHNICAL SKILLS

• Project and Program Management
• Process redesign and improvement
• Scrum framework
• ITIL Best practices
• Stakeholder Management
• Business needs assessment
• Vendor Management
• Resource Planning
• Project Portfolio management
• Waterfall and Agile methodology
• International/ distributed teams
• PMO implementation
• Change Management
• Service Delivery

WORK EXPERIRNCE

Confidential

Portfolio Project Manager

Responsibilities:

• Responsible for several concurrent simple to complex projects ranging from storage product evaluation, POC, certification, development and enhancement projects.
• Manage scrum teams including Developers, Business System Analysts, Technical Architects, Integration/Migration/ team and teh QA team.
• Lead Scrum ceremonies and teh scrum process including daily stand up meetings, sprint planning, sprint reviews, and sprint retrospectives.
• Implement agile process by training team to use JIRA and established a new self-organizing scrum team.
• Actively involved in teh JIRA adoption within teh portfolio for project tracking through user stories.
• Part of teh PMO team focusing on process consistency, transparency, flexibility and continuous improvement.

Program Manager

Confidential, NJ

Responsibilities:

• Drive and manage teh entire in-scope Apps data center migration including coordination with stakeholders, vendors and internal departments
• Provide overall management, control, and reporting & escalation points during teh period of actual application migration initiative/ application cutover.
• Lead a cross functional team of 3 project managers and 20 plus developers and testers.
• Facilitate business and technical discussions.
• Controlling program budget and individual project budgets across all program projects.
• Single point of contact for all program related communications with internal/external stake-holders
• Developing clear and concise weekly program management reports detailing program across schedule, budget and technical issues
• Maintain schedule, reports, KT documents, test results and artifacts on teh sharepoint.

Project Manager

Confidential, MD

Responsibilities:

• Handle 6-12 windows refresh project concurrently.
• TEMPEffectively managed teh server discovery process, server builds, testing, and deployment/ go-live of servers within different application groups.
• Successfully complete teh build of more TEMPthan 90 servers.
• Follow all teh required and documented project life-cycle procedures via Clarity Project Life Cycle Tool
• Make sure all teh relevant teams involved in teh project are in sync with teh project schedule and tasks.
• Interface with multiple teams, viz application, solution engineering, firewall, testing, database, web hosting etc to facilitate smooth progression within teh project.
• Maintain up to date records for teh servers in scope for teh entire infrastructure.
• Understand, communicate, manage and track any changes to requirements, scope or plan.
• Ensuring teh team adheres to processes and project management methodologies ( PMO)
• Estimate resource requirement and allocate appropriate resources to projects.

Confidential, VA

Portfolio Project Manager

Responsibilities:

• Manage end to end delivery of teh projects within my portfolio
• Create and manage gadgets/filters in JIRA for bug tracking and management for teh team.
• Facilitate teh resolution of team’s query wrt CALMs, CMS, LMS (learning management system) and processes.
• Lead teh monthly management meeting with teh client to discuss teh portfolio summary status, achievements, learnings, challenges, risks and project projections.
• Interface with teh marketing team to explore future opportunities.
• Ensuring sales solutions meet needs of customer and company goals
• Ensuring dat proposal submissions are compliant with teh applicable RFP instructions.
• Managing PMO activities - project schedule, budget, profitability, margins, utilization, best estimate and monthly invoicing.
• Develop and negotiate contract terms, conditions, modifications, penalties and incentives, while working with key stakeholders to ensure dat their requirements are met.
• Build resource plan and allocate appropriate resources to prioritized projects.
• Oversee and review SOWs, scope statement, facilitating teh process of contract undertaking, project initiation and requirement gathering.
• Deeply involved in teh RFP process and proposal submission to client bids.
• Successfully managed teh seamless implementation of Oracle OpenSSO Identity and Access Management (IAM) system. dis involved upgrading application server/ webserver agents from 2.0 to 2.2/3 in both teh development and production environments.
• Pro-actively address risks & issues, evaluate impact and develop/ implement counter measures to prevent reoccurrence.
• Interface with teh vendors for project activities
• Utilize standard tools/techniques for reporting, tracking, measuring and communicating success or failure of critical milestones.

Environments: Retail and supply chain, Oracle OpenSSO Identity and Access Management (IAM) system, application server, test plan test cases, UAT, upgradation, SDLC, Agile, MS Excel, Vendor Management

Confidential

Service Rollout Manager/ Project Manager

Responsibilities:

• Primary responsibility was to deploy HP services to standardize desktop, network and messaging components for Singapore Government agencies. It includes:
• Work closely with teh agency and initiate teh deployment phases- engage phase, preparation phase, rollout phase (go live) till teh signoff.
• Plan each phase. Present reports defining project progress, risks and issues to teh agency, discuss and finalize teh plan.
• Understand project interdependencies across teh project and account for those dependencies in planning
• Manage teams of IT infrastructure professionals for service rollout, hosting services and integration projects.
• Manage service readiness checks, infrastructure checks, delivery of equipment, application packaging, staging, resources and deployment.
• Identify resources needed and assigns individual responsibilities.
• Efficiently communicate schedules, variances and impact to stakeholders verbally and in writing.
• Plan capacity for hardware, software and resources, and drives delivery excellence for managed services
• Develop plan for logistics: hardware delivery, storage and tracking.
• Coordinates hardware acceptance, data migration and desktop delivery process.
• Oversee teh data migration process using HPMA tool.
• Administration and support: Assist teams with logistics (meetings, workshops, photocopy, presentations, etc.), produce regular reporting, record meeting minutes.
• Implement “Tivoli Access Manager Enterprise Single-Sign-On” (TAMeSSO, also non as ‘wallet’) as part of teh suite implementation.

Environments: Deployment suite, Microsoft Windows 7 Enterprise 32-bit, Microsoft Office Professional Plus 2007 SP2, Symantec End-Point Protection (SEP), application packaging, Pilot deployment, GPO implementation, Deployment, staging, Tivoli Access Manager Enterprise Single-Sign-On, Remote access, Microsoft Exchange, Instant messaging, patch management, SOE WAN, SOE internet access, Salesforce, SOE active directory, SOE LAN. Service request, Change Management, Data Migration, Fax Service, Waterfall model

Confidential

Service Delivery/ Technical Recovery Manager

Responsibilities:

• Responsible for teh improvement and teh governance of teh Major Incident Management process and procedure, building and maintaining process policies and procedure documents.
• Acts as teh primary escalation point; Manage stakeholder communications.
• Analyzing teh major incidents in terms of business criticality and technical complexities.
• Ensures dat critical or crisis issues are responded to immediately and dat they are resolved within teh guidelines provided by teh management.
• Manages chronic issues to resolution
• Provides leadership to others on process adherence and best practices - adhering to PMO.
• Understands teh business objectives and aligns services with those objectives
• Identifies incidents where contractual SLAs were missed and takes teh necessary action;
• Responsible for tracking key milestones.
• Managing teh Global IT Infrastructure for Barclays.
• To gather metrics for daily conference call to advice on issues those have had an impact to business group on a global perspective.
• Ensure process adherence and report maintenance.
• Been teh trainer as well as teh SME for HP Service Manager 7. me also initiated teh PC upgrade project for GTOC apart from other initiatives.

Specialist

Infocrossing

Responsibilities:

• Define teh policies, Detailed Process workflow (Including MS Visio flowcharts), Priority Metrics, Escalation Matrix, SLA targets, Roles and responsibility and KPIs
• Study client’s environment and produce teh “As-is” report.
• Experience in doing Gap Analysis.
• To understand teh reporting requirements of Infocrossing for Incident Management, Service Request Management, Problem Management and Change Management. It included studying teh existing reports produced at Infocrossing and to do a Gap analysis.
• To create a Reporting Catalog for teh reports produced by Infocrossing.
• Create process flows using MS Visio. Align projects with ITIL best practices.
• Align processes in Infocrossing with teh “Wipro Global Command Center” framework.
• Train and develop in house skills for ITIL process and practices. Conduct training for teh new and existing team members as well as for teh clients.
• Focus on Continuous Process Improvement. Suggest, define and design processes for daily IT development, maintenance and operational activities.

Confidential

Associate Consultant

Responsibilities:

• Responsible for teh end-to-end change control process, performing teh technical and administrative functions associated with teh Change Management Process and making key decisions: -
• To formally initiate a change through teh submission of a request for change (RFC)
• Review and comment on teh implementation plan in teh implementation plan walkthrough meeting.
• To assign a priority and a category to teh change
• To do risk analysis and plan teh deployment of teh change
• To establish an efficient process for passing teh RFC to teh change manager and teh change advisory board (CAB) for approval or rejection of teh change.
• To check if proper testing TEMPhas been done before go live implementation.
• To work with teh Release Management and manages teh release and deployment of changes into teh production environment.
• To conduct a post-implementation process dat reviews whether teh change TEMPhas achieved teh goals dat were established for it.
• Worked with onshore partners in UK (Northampton) to ensure enforcement and TEMPeffective application of IT polices and processes, majorly of change.
• Supporting and communicating change initiatives and allocating teh resources required within their area of control.
• Build and maintain teh Consolidated Change Schedule.

Confidential

Senior System Administrator/Problem Manager

Responsibilities:

• Involved in Problem Management function of ITIL. It is aimed at preventing teh recurrence of non incidents and thus improving productivity and minimizing business impact of incidents.
• Exchange 2003 maintenance, updating patch, creating new user, Troubleshooting mail relay, Creating Global address books for different clients, creating system and recipient policy.
• Windows 2003 group policy testing and implementation of fixes for build issues. Also publishing common software through group policies. Remote Software installations and license allocation.
• Ensuring dat back-up and storage policies are maintained and tracked on EVault
• Proactive monitoring of teh core infrastructure (Two data center) and customer network.
• Testing Microsoft update patches in test environment and pushing patches through Managesoft.
• Checking for mails at Trend IMSS mail relay and proactively monitoring updating of antivirus updates on teh entire servers. Also on clients through Trend Office scan.