SUMMARY

• Manage software deployment/development projects from initiation; project planning; execution; monitoring, controlling through project completion
• Manage software and hardware infrastructure (From procurement to deployment) in an IT environment
• Service Now Implementation
• Managing Cross - Functional Team Globally
• Process design and improvement in organisation effectiveness and efficiency
• Agile projects: web-based software development
• Waterfall SDLC Methodology/PMBOK
• Vendor /Contractor Management
• Defines project and its goals, manages risks, scope, time, cost, quality, resources and stakeholder communication.
• Stakeholders management and negotiations
• Project budgeting finance management and status report
• ITIL Implementation in Service Delivery, Incident\Problem Management, KB, and Service Catalogues
• Technology Management on HTML/CSS/Java script, PHP, MySQL, SaaS
• RFI/RFQ/RFP/SOW/Invoicing
• Project budgeting finance management and report
• Pre-Sale Consultancy Technical Training/e-learning/TNA
• Fluent in English, Mandarin and Cantonese
• Strong computer skills include Microsoft Project, Excel, Word, Visio, PowerPoint,
• Structured Query Language (SQL) /Oracle Database Knowledge

PROFESSIONAL EXPERIENCE

IT Project Manager

Confidential, CA

Responsibilities:

• Managing IT infrastructure projects to support gas, electricity and corporate real estate (CRESS) business operation and technology supervision, managing cross-function team on project scope, time, cost and quality for teh entire project life cycle from intake, plan/analyse, design, build, test, deploy to completion using PPMc, MS project, SAP and other tools.
• Vendor management: managed large number of PGE external vendors during teh project lifecycle and procurement process.
• Create Monthly Project Status reports presenting to leadership team and clients.
• Designed and promoted teh process flow for IT and CRESS collaborations.
• Managed multiple PGE electric and gas distribution SCADA network projects budget of $1,000,000-2,000,000, managed cross-functional team. These projects were completed on time, on budget exceeding quality requirements and customer expectations.
• Managing AV Smartboard, security systems installation, infrastructure upgrade with VOIP roll-out for business unit: gas distribution operation and CRESS.

Program Manager/Scrum Master Moody

Confidential

Responsibilities:

• Manage financial analytics tool projects.
• Run daily scrum, iteration planning and retrospective meetings as a scrum mater
• Oversee a global team of 15 ensuring software delivery on time, quality and meeting client requirements.
• Using software development technology (SDLC), manage business analyst, developers, product owner on developing user stories glooming and bug fixes.
• Run fortnightly project status presentation; present teh reports to senior executive management and key stakeholders.
• Managed specifications, development, testing and QA team, with program delivery on time, on schedule and within budget.

IT Technical Project Manager

Confidential, Palo Alto, CA

Responsibilities:

• Service Now and Data Centre Management tools global implementation: from POC, service definition, service design, service delivery, service transition, client functionality validation via Agile methodology including running daily scrum, sprinting planning, user stories, UAT and retrospective meetings. SaaS based Service-Now PPM Deployment, etc.
• Managed entire project lifecycle for IT infrastructure Data centre, network deployment projects. Overcame resource constraints and achieved project outcomes meeting project deadline.
• Managed SAP GUI Global deployment project from scoping, planning, testing, deploying, cost and QA.
• Created user stories/test script/acceptance criteria for multiple SDLC projects
• Creating Project chart; project scoping, MS project planning, resource management, monitoring time, budget and quality of project teams cross Widows, Data centre and Enterprise network.
• Procurement and vendor Management: managed Vendors to deliver IT solutions such as central logging systems.
• Process development for service transition to improve maturity levels of server security standard
• Business requirement scope documentation and managed teh projects for FDA compliance Service operation procedures.

Founder

Confidential San Francisco, CA

Responsibilities:

• Business development consultancy: clients need analysis, lead generation, following-up; workshops projects objectives
• Application system development: Booking payment system design, develop, testing, QA and deployment
• Software development business requirement analysis, project scope, budget, time management, planning, quality, cost for teh project team of 10+ staff: managed to improve product delivery quality; financial performances; accomplished teh projects objectives
• Responded to RFQ/RFP/RFI ; created SOW based on client communication and requirement analysis; developed SLA service level agreement and negotiated until signed
• Created Project charter, estimation, plans, scheduling, resource table, time and cost tracking, risk management; ensure project deadline, budget met as well as high level of customer satisfaction.
• Performance managing staff, hiring and training new staff.

Project Manager / Senior Business Analyst,

Confidential

Responsibilities:

• ‘Order to cash’ application software: developed business requirements; User stories/cases; UML; functional and non-functional requirements; created cross-functional work flow and RACI chart
• Managed web-based software development for service request portal: accomplished projects objectives under budget, on time with high quality deliverables; system go-live 5 days prior to scheduled date.
• Process Improvement/Applied ITIL framework in service: aligning support processes, implemented ITIL into service in Incident management, CMDB, Service request.
• Technical Management: managed technology of C++,Java, .NET; MySQL Database, PHP technology
• Successfully managed teh releases of Agile web-based projects
• Played a key role in closing $5M commercial contracts negotiated with Telstra customers;
• Initiated highly effective ITIL-based business solutions dat significantly improved overall efficiency

Confidential

System Recovery Manager

• Global Team Management, Sales Negotiation, Problem Solving, Process Improvement and
• Resource Management: facilitated teh team effort on identifying new sales opportunities
• Customer Service and Support: Led emergency recovery team, managed resources under tide deadline, managed to exceed customer expectations.
• Drove teh new AOS (adding on sales) tool development
• Organizing knowledge sharing and team building activities
• Successful Sale ($150,000) on Network Service to customer; rewarded by GSDC Australia executive management team.
• Staffs Management, Performance Review, Process Improvement, resource management, Budgeting control, K.P.I Monitor and improvement, Service Operation Excellence.
• Coordinating and managing a team of more than 100 staffs to ensure teh resolution of CSR's meeting K.P.I.GW and other key network nodes.