SUMMARY

• Managed and participated in Business Process Management projects (Business Process Improvement & Business Process Reengineering), Business Intelligence (BI) and Application Development projects through all phases of the Software Development Lifecycle (SDLC) and Project Management Lifecycle (PMLC)
• Managed and participated in Waterfall, Agile, Scrum & Rational Unified Process (RUP)
• Worked closely with all levels of management, cross functional teams and other stakeholders such as Businesses / End Clients, Chief executives, Directors, Portfolio managers, Program managers, Managers, Project Managers, Business Analysts, Developers, QA / Testers, SME's (Subject Matter Experts) etc.
• Facilitated, conducted, coordinated, participated and made presentations to all levels of management and stakeholders
• Managed projects using PMI / PMP guidelines, frameworks and principles through all stages of the Project Management Lifecycle (PMLC)
• Applied integration, scope, time, cost, quality, communication, HR, procurement, risk management
• Effectively synthesized and integrated people, capital, technology and tools across diverse industries
• Managed projects involving business continuity, business refinement, change management / change control and crisis / incident management.
• Estimated, prepared, implemented, monitored, controlled and updated project plans through all phases of PMLC
• Conducted, facilitated & participated in - Feasibility studies, Cost Benefit analysis, Impact analysis, GAP analysis, Risk analysis, Root Cause analysis, ROI analysis, strategic planning and more
• Identified the tasks, subtasks, dependencies and estimated the Level of Effort (LOE)
• Created Work Breakdown Schedule (WBS) & identified milestones & check points
• Oversaw the creation of user stories, determination of length of sprint and prioritization of user stories,
• Managed project scope, managed change requests and controlled scope creep
• Practiced EVM principals, tracked schedule, % of completion, calculated variance & action plans to bring project on schedule
• Worked closely with executive management, directors, program managers and project sponsors / business owners to define the project vision, prioritize project goals and develop strategies to achieve goals
• Created and Maintained Strong Relationships with clients, all levels of management (upper management, middle and lower management), cross functional teams & other stakeholders
• Managed, led, administered, mentored, coached and motivated technical teams of different service and functional areas
• Detailed expectations to team leads and team members, obtained commitments & managed conflicts
• Coordinated and integrated the efforts and activities of cross functional teams comprising of BA’s, SME’s, System Architects, Developers, DBA’s and QA (Testers) to optimize performance and meet project milestones & deliverables
• Coordinated and managed the release / deployment of applications with cross functional teams
• Estimated, managed, controlled, measured and tracked the accountability of project budgets ranging from $50,000 to $7 million
• Participated in the selection and implementation of technologies including hardware and software system
• Participated in vendor management and contract management to outsource resources, services and technologies- RFI, RFQ, RFP, invoicing, negotiating, closing and monitoring execution
• Coordinated and worked with HR and Legal during contract management
• Participated and conducted- PMO meetings, kick off meetings, business requirements gathering meetings, functional requirements gathering meetings, daily standup review meetings, retrospective meetings, status meetings, vendor meetings etc.
• Created, reviewed & updated- Business Requirements documents (BRD), Scope documents, Business Cases, Project Charters, Project Plans, Project Budgets, Project Schedules, WBS, RFI’s, RFQ’s & RFP’s, Communication Plans, Timesheets, Status reports, Summary reports, Expense reports, Resource Workload reports, Change Request forms
• Created graphical & visual representations using Unified Modeling Language (UML) standards (Process flow charts, Use Case Models, cross functional diagrams, entity relationship diagrams, data models, wireframes etc)
• Gathered status reports from team leads and created status reports for various target audiences
• Provided timely updates and statuses to program Managers, project sponsors, finance and executive management
• Complied with Business, Corporate, PMO, legislative, state- rules, regulations, policies, procedures & standards
• Held, facilitated & participated in- Review meetings, JAD sessions, JRD sessions, Brainstorming sessions etc. with all levels of management, project teams and other stakeholders
• Created baselines, monitored progress, evaluated variance, generated appropriate solution plans, resorted to fast tracking and Crashing
• Evaluated progress, determined effort variance and exercised Earned Value Management (EVM) principles
• Identified, analyzed / assessed and Managed Risks
• Maintained risk log register, conducted risk analysis / risk assessment (Qualitative Risk analysis & Quantitative risk analysis), created Risk Mitigation plans and contingency plans
• Managed, coordinated and implemented training of business users- development of training material / content, user guides, training modules etc.
• Generated summary reports, lessons learned, closing accounts &closing financials etc.
• Generated accounting and financial reports detailing utilization of resources, spending
• Understand and utilize BABOK concepts
• Led, managed, mentored, motivated and coached/trained Jr. Business Analysts
• Liaised between business users (customer community) and IT teams (developers, testers etc.)
• Analyzed and reviewed documents to gain an understanding of business processes and systems
• Analyzed and documented existing systems and business processes
• Gathered Business requirements, functional requirements and non-functional requirements through interviews, JRD sessions, JAD sessions, focus groups, brainstorming, shadowing, studying documents, through observation and in the form of user stories
• Created user stories, business requirements, functional requirements / functional specifications documents
• Managed and coordinated Master Data Management efforts (MDM)- data mapping, data integration & data migration efforts
• Used Unified Modeling Language (UML) concepts to create graphical and visual representations such as flow charts, Use cases, Activity/ Sequence/ Process & data flow diagrams, Wireframe mockups, Work Breakdown Structures (WBS), Cross functional diagrams / Swim lane diagrams, Entity relationship diagrams
• Managed change requests while keeping in mind scope, budget, schedule and resources
• Coordinated and participated in testing- created Test Plan, Test Cases and conducted unit testing & integration testing
• Created User Acceptance Testing test cases, Requirements Traceability Matrix (RTM) & conducted UAT testing
• Identified, documented and tracked of bugs (Defects) during Testing phase and Post release
• Led the development of training material & training modules and created various training programs varying needs
• Trained business users on the use of the newly developed system
• Facilitated, coordinated & participated in meetings & presentations with Management, project owners, team leads, cross functional teams, BA's, developers, testers/QA's, Subject Matter Experts (SME's) & all other stakeholders

PROFESSIONAL EXPERIENCE

Confidential - New York, NY

Sr. Project Manager

Responsibilities:

• Report to the Chief of Enterprise Applications
• Lead a team of Project Managers and Applications Managers
• Assisted Chief of Enterprise Applications to create Steering Committee Decks
• Communicate mainly with the Directors (App/Systems owners)
• Tracked Demands/Projects from the time the Project Request is made, through Approval for Solution until the Project is completed
• Create Milestone Based Plans with Directors for the Project Managers
• Gather Status updates from Directors and Project Managers and report to Chief of Enterprise Applications
• Oversee the Identification and listing of Confidential Apps that resulted in over 900 apps and counting
• Oversee the analysis of Apps to find out the cost of maintenance, number of users, licensing, benefit etc.
• Oversee the pairing of apps with consolidation potential so that Fit-Gap Analysis can be conducted
• Oversee the creation of Fit-Gap reports with cost of resource allocation costs, licenses, software, hardware cost, consolidation implementation costs and Feasibility/Benefit scores etc.

Environment: MS VISIO, MS Project, MS Word, MS Excel, MS PowerPoint

Confidential - New Haven, Connecticut

Lead Business Analyst

Responsibilities:

• Facilitated requirements gathering meeting with Sr. Management, Mid-Level Management, SME’s and End users
• Documented Business and Functional Requirements
• Analyzed existing documents of the Billing Hub and Analyzed Existing Systems
• Analyzed and Documented the AS-Is of the ITS Billing Hub
• Conducted GAP analysis to find ITS Billing HUB replacement solution
• Conducted Cost Benefit Analysis and Feasibility Studies to select best option to replace the Billing Hub
• Negotiated with Calero (Pinnacle) about conducting functionalities of the Business HUB
• Discussed and analyzed the creation of New Business Rules with SME’s and Business Users
• Created UML diagrams such as Business Process Flow, Work Flow, Data Flow, Use Case Diagrams etc.
• Created User groups with Login, Security Access and Permissions etc.
• Created Test Plans and Test Cases

Environment: MS VISIO, MS Project, MS Word, MS Excel, MS PowerPoint, Box

Confidential - Fort Washington, Pennsylvania

Project Manager and Business Analyst

Responsibilities:

• Analyzed the existing PTA system and other systems that interacted with PTA
• Gathered high level requirements for the marketing campaign management system (PTA)
• Shadowed the end users of the PTA and the persons who used information derived from PTA
• Identified the resources required for the project, acquired the resources and defined roles and expectations
• Created various documents such as Business Case, project charters, project plans, requirements documents and several other PM and BA documents
• Used PPM Clarity to manage and track mainly spend, time and resource allocation and utilization across various projects
• Created a time and budget estimates, created schedules and tracked spend
• Managed onsite and offshore vendors development and QA teams
• Analyzed the existing PTA system and other systems that interacted with PTA
• Analyzed the potential for improvement
• Created project Plan and other documents needed during the initiation phase
• Gathered high level and detail Business and functional requirements for the new application from the various marketing department heads and heads of finance
• Gathered requirements for database and reports
• Documented business and functional requirements and created flow charts, use cases etc.
• Worked closely with cross functional teams such as Development, QA, Reporting and Database
• Managed and controlled project scope and change requests
• Conducted and participated in meetings with several levels of management cross functional teams
• Tracked progress, gathered project status reports from IT teams and Created project Status Reports for Sr. Management
• Managed risks, resorted to crashing and fast-tracking to meet milestones and complete project on time
• Coordinated and managed Master Data Management (MDM) from a high level, data migration efforts, reporting efforts and QA efforts
• Created user manuals and training material on the use of the new PTA
• Delivered training to marketing teams and the Finance department
• Managed and coordinated project launch and created project completion documents
• Presently working on the launch of South Beach Diet, the new Line of Business

Environment: MS Project, MS Word, MS Excel, MS PowerPoint, MS Visio, Clarity- PPM tool,SQL, Oracle, .Net, C#, Public Key Infrastructure (PKI)

Confidential - Augusta, Maine

Project Manager / Business Analyst

Responsibilities:

• Gathered high level requirements from Directors, Managers and business Users of different service areas and Billing streams
• Gather requirements about the purpose of the project and documented projects goals
• Communicated with Office of Information Technology (OIT) clients such as other state agencies, departments divisions)
• Used Clarity PPM tool to manage and track the sub-projects with the different agencies
• Understood, documented and complied with State Government Business rules, policies and procedures
• Analyzed the existing Enterprise Wide Billing System (EWBS) with the objective to make improvements and changes
• Analyzed several other integrated feeder systems and the process flow for each Billing streams
• Documented the Business Processes using BPMN standards
• Improved Business Processes and/or Reengineered Business Processes to improve efficiency and consistency
• Verified requirements with Directors, respective service managers and end users of each billing stream
• Create Risk Log Register, Risk Management and Risk assessment, risk mitigation plans
• Assisted in budgeting and forecasting for future financial periods (CCAR)
• Created user stories and a priority list of User Stories
• Handed over and explained requirements and process flows to Pega Certified Business Analysts

Environment: MS Project, MS Visio, MS Word/Excel/PowerPoint, Access, Oracle, Access, SQL, Advantage, Pega, Tract IT

Confidential - Harrisburg, PA

Project Manager

Responsibilities:

• Gathered high level requirements and detail requirements from WIC Program Office(PO) and USDA
• Oversaw and Managed the gathering of detail requirements from the PO and US Department of Agriculture (USDA)
• Analyzed the existing system and analyzed systems used by other states to establish best practices
• Observed PMO standards and guidelines throughout the Project Management Life Cycle (PMLC
• Coordinated with HR for acquisition of resources and consulted Legal before receiving sign off on certain requirements
• Resolved Conflicts and recommended solutions
• Practiced EVM principals, Tracked schedule, % of completion, calculated variance & action plans to bring project on schedule
• Oversaw and Managed the gathering of detail requirements from the PO and US Department of Agriculture (USDA)
• Coordinated the documentation of detailed business and functional requirements while maintaining compliance with HIPPA, Business rules, as well as State and Federal rules and regulations
• Observed UML concepts while creating, Use cases, Wireframes, Flow charts
• Conducted meetings to resolve issues, to set short term goals and gauge status of project, Also conducted stand-up meetings, review meetings and Retrospective meetings, weekly status meetings
• Liaised between the PO, Dept. of Agriculture, developers and other stakeholders
• Gathered weekly status reports from team leads, compiled reports & present the same to all major stakeholders
• Managed Change Requests, Scope Creep by conducting risk analysis
• Conducted and participated in GAP analysis, JAD, JRD and brainstorming sessions
• Reviewed and verified the requirements with WIC Program Office and USDA (US Department of Agriculture)
• Oversaw the creation of training material and training
• Created all project closing reports, documents, Lessons Learned, closing financials

Environment: Agile methodology (Scrum), MS Visio, MS Project, MS Word / Excel / PowerPoint, MVC, Public Key Infrastructure (PKI), SQL, HTML 5, Conversion to Wireless Technology (iPad)

Confidential - Harrisburg, PA

Lead Business Analyst

Responsibilities:

• Analyzed & documented the existing system used by the attorneys at the Confidential
• Analyzed the existing Matters Management System (MMS) system that had to be modeled
• Created Meeting Agendas and prepared meetings minutes, action plans
• Met with clients (attorneys and administrators) to gather Business requirements in the form of user stories
• Documented functional requirements, ICD interface along with risks, assumptions, constraints, limitations etc.
• Conducted daily standup meetings / scrum meetings, review meetings and retrospective meetings
• Conducted status meetings and presentations to project sponsors, chief counsel, directors and Sr. managers
• Conducted GAP analysis & documented functional requirement /functional specifications along with business rules
• Created supporting documents- flow charts, WBS, & use cases using Unified Modeling Language (UML) concepts
• Managed change requests, scope creep, deviations and risks during the execution phase
• Communicated with the Chief Counsel, Directors, Managers, Attorneys, cross functional teams & stakeholders
• Built Requirements Traceability Matrix (RTM), UAT test plan and conducted UAT testing along with users
• Managed and monitored data migration from the old existing system to the newly developed system
• Prepared Project Charter, Scope, Communication Plan and Risk Log Register
• Coordinated the collaboration of the efforts of cross functional teams and managed conflicts
• Acquired status reports from team leads, evaluated progress and discussed solutions to overcome posed challenges
• Created status weekly and bi-weekly summary reports and conducted status meetings with Sr. Directors, Sr. Managers and Chief Council
• Resorted to a combination of crashing and fast-tracking to compress schedule
• Ensured all requirements in scope are met and delivered a quality product
• Prepared project closing documents and ensuring data migration is running smoothly

Environment: Agile (Scrum), Business Process Reengineering, MS CRM Dynamic (COTS Product), SharePoint 2010, Team foundation Server (TFS), SQL, Access, Oracle, QTP, MS Visio, MS Office (Outlook, MS Word, MS Excel, MS PowerPoint, MS Access), Clarity, C#, Java, Java Script, Scribe

Confidential - Cincinnati, OH

Business Analyst & Assistant Project Manager

Responsibilities:

• This was a Business Process Reengineering Project.
• Worked as a Lead BA and assisted the project manager (PM) on the Mortgage Application Verification Project by tying applicant to credit risk data for loan financing.
• This application was built for Risk managers, Credit Officers.
• Also build an application for the federallysponsored program- Student Loan and Parent Plus Loan

Environment: Agile, Scrum, QC, HP ALM, RequisitPro, ClearQuest, VB, SQL, MS Office (MS PowerPoint, Word, Excel,) MS Visio, MS Project, C ++, Java, WebLogic, .Net 4.0